Lombok Garden Hotel

Photo gallery for Lombok Garden Hotel

Primary image
2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/patio

Overview of Lombok Garden Hotel

Lombok Garden Hotel

3.5 star property
Central Mataram hotel with 2 outdoor pools, connected to the convention center

6.2/10 Good

22 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is ₹21
Price available on 10/08/2022
Map
Jl. Bung Karno No.7, Mataram, Lombok, 83231
Main amenities
  • Daily housekeeping
  • 4 restaurants
  • 2 outdoor pools
  • Breakfast available
  • Children's pool
  • 24-hour room service
  • Spa services
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Children's pool
  • Rollaway/extra beds
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Mataram
  • Senggigi Beach - 43 min drive

Getting around

  • Lombok (LOP-Lombok Intl.) - 43 min drive
  • Airport shuttle (surcharge)

About this property

Lombok Garden Hotel

Lombok Garden Hotel offers an airport shuttle (available 24 hours) for IDR 250000 per vehicle one-way. Guests can indulge in massages, and Flamboyan, one of 4 restaurants, serves international cuisine. Other highlights include 2 outdoor pools, a children's pool, and a terrace.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 220 rooms

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 4 restaurants
  • 24-hour room service

Traveling with children

  • Children's pool

Working away

  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 2 outdoor pools
  • Spa services

Accessibility

  • Elevator

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers

Sleep well

  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Flamboyan - This restaurant specializes in international cuisine.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 60000 for adults and IDR 60000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 225000.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place.

Policies

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Garden Hotel Lombok
Hotel Lombok Garden
Lombok Garden
Lombok Garden Hotel
Lombok Garden Hotel Mataram
Lombok Garden Mataram
Lombok Garden Hotel Hotel
Lombok Garden Hotel Mataram
Lombok Garden Hotel Hotel Mataram

Frequently asked questions

Overall score and ratings

6.2

Good

6.4/10

Cleanliness

6.4/10

Staff & service

10.0/10

Amenities

6.5/10

Property conditions & facilities

6/10 Good

Been once !
Basically not a good area for finding any restaurants, old mall close by more modern need taxi for 2 miles each way. Pavements a challenge at 12 inches high, dotted with trees and missing manhole covers/slabs so you can disappear in the abyss of drains. KFC air con resto saved us and you can order as take out with free delivery. Grounds, rooms and pool were nice everything worked well. The gardens were large and beautiful. Only desperate thing was breakfast. Mostly hot lockers of Indonesian rice/curry/rice porridge. Fruit slices but on two mornings the papaya tasted like mouldy water . A nice little older waiter came to ask if we would like omelette. One two slice toaster with half a sliced loaf, communal butter jar where guests dipped knives to smother bread before toasting - all very messy along with the tables same coffee stains for two days. Nothing got replenished even when more guests used dining room, staff seemed to like to sit behind a big desk and look busy.
Martyn, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel
1-night trip
Verified Expedia guest review

4/10 Fair

Nice facilities but worse room
Aircond not function well. Bathroom dirty. Get cheat by hotel taxi to gili trawangan
Verified Expedia guest review

6/10 Good

Centrally located with lovely expansive gardens
We spent 3 weeks at Lombok Garden while on business in Mataram. The hotel was in an ideal location for our needs and we particularly liked the expansive gardens, which are well maintained. We were originally in an older style bungalow overlooking the garden. That room was spacious but in need of maintenance. Because of ongoing internet access problems, we were upgraded to a room in the new part of the hotel, overlooking the pool. The downside was that the room, while modern, was much smaller, perhaps not suited for a longer stay like ours. Overall we were happy with our stay but there are some problems with service that need fixing (see below). The room was not thoroughly cleaned each day. The towels were thin and frayed, and toiletries, even toilet paper, were not regularly replenished. The pool towels were constantly 'habis' (run out). The young housekeeping staff, while friendly and kind, were in the habit of conducting loud shouted conversations across the two wings of the hotel, reverberating throughout the entire area. Dirty dishes from room service were regularly left lying outside rooms, often in the rain, for up to 24 hours. When we enquired about the possibility of another umbrella, we were told that only one could be supplied per room - even though the room sleeps two people.
Verified Expedia guest review

6/10 Good

Good enough
With this price, this hotel was good enough. All that matters are the food on breakfast, not tasty at all, maybe because there are a lot of people stayed in this hotel so they couldn't taste the food properly before it served.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Economical hotel near best shopping in Lombok
We were happy with what we got for the price but do note that the staff's command of English is limited, WiFi intermittent and the hot water was not working in some rooms. The majority of guests were Indonesian or SE Asian so presumably hotel gears more towards this demographic than Western tourists.
Verified Expedia guest review

4/10 Fair

Ordinary
We had 2 stays here and were not impressed. Staff need to be more diligent and pleasant to their customers- that's all I can say. Rooms are very tired and mosquitoes galore . The grounds and 2 swimming pools are impressive but its the rooms that make it but these didn't do much for us - sorry. You get what you pay I guess.
Verified Hotels.com guest review

4/10 Fair

Tired Hotel
We stayed twice here in one week due our travel arrangements. First superior room was musty , old worn out and dirty. There is no fridge , plastic coat hangers were broken and still left hanging in wardrobe . Bathroom old and tapes did not turn off and if you had hit water on in shower you had to be careful not to burn yourself because when turning it off to the right it turns on again !! Walls and ceilings badly needed painting . Asked for double and got two singles ! Pillows lumpy and hard . The curtaining was not block out so the the night light outside was shining into our room when we went to bed - thankful for eye masks ! Breakfast however was ok with some nice local dishes. The staff need to be more active in restaraunt as they just stand around against the wall and do nothing to serve you only take plates when you leave! Front desk staff blunt and direct nothing more ! Our second room we asked for a more modern cleaner room which we got near the first swimming pool. But there were mosquito s by the dozen that bit us all night!! The best thing was the swimming pools- long in length - and the gardens are beautiful. So important to up keep the rooms as well.
Verified Hotels.com guest review

4/10 Fair

Very standaed hotel
This hotel is locales in a very centrical point of the city and has good infrastructure, but doesn't take advantage of its benefits. The buffet breakfast is very poor, and if you get late, there won't be milk or bread. The room service people don't speak good English and they may not deliver what you requested. The pool was full of kids that could be heard even from the room (because of the acoustics). The floor in the hall was not clean.
Verified Hotels.com guest review