2/10 Poor
12 April 2022
Beautiful location I discovered while snorkeling but sadly a total scam. I booked and paid for a room for two nights, the hotel emailed to say there was no availability but never cancelled the reservation, even though I asked them to (if the cancellation came from me, Orbitz would have charged a cancellation fee). Not only was it stressful not knowing if I had a place ro stay, but also Blue Heaven took the money for a hotel stay that never happened. (There are no water taxis, so there is no way to get there without their help/pickup). No refund, no apology, no communication whatsoever. I have been trying to reach them ever since - by phone, email, orbitz - but have never been able to reach them again. Orbitz is unwilling to refund the charge. So really a combined Orbitz/Blue Heaven scam. Stay away. There are so many beautiful, affordable, family-run hotels on Bora Bora. Don’t let this place ruin your holiday.
Kristine, 2-night romance trip
Verified Orbitz guest review