The Alts Hotel - CHSE Certified

Photo gallery for The Alts Hotel - CHSE Certified

Primary image
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of The Alts Hotel - CHSE Certified

The Alts Hotel - CHSE Certified

4.0 star property
4-star hotel with spa, near Palembang Golf Club

8.4/10 Very good

42 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is Rs 46
Price available on 03/07/2022
Map
Jl. Rajawali No. 8, Ilir Timur, Palembang, South Sumatra, 30113
Main amenities
  • Daily housekeeping
  • Winery
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
For families
  • Sofa bed
  • Refrigerator
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Palembang
  • Ampera Bridge - 9 min drive
  • Palembang Square Mall - 11 min drive
  • Palembang Indah Mall - 12 min drive
  • Museum Balaputra Dewa - 14 min drive

Getting around

  • Palembang (PLM-Sultan Mahmud Badaruddin II) - 28 min drive
  • Airport shuttle (surcharge)

About this property

The Alts Hotel - CHSE Certified

In addition to a winery and a rooftop terrace, The Alts Hotel - CHSE Certified features an airport shuttle (available 24 hours) for IDR 150000 per vehicle. Guests can indulge in massages at the spa, and international cuisine is served at Cafe Delapan, which is open for breakfast, lunch, and dinner. There's an outdoor pool and a poolside bar, and in-room conveniences at this upscale hotel include sofa beds and refrigerators.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 207 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • There is no front desk at this property
  • Guests can access their accommodation through a private entrance
  • This property doesn't offer after-hours check-in
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • Golfing nearby

Working away

  • Business center
  • 5 meeting rooms
  • Conference space

Services

  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Health club
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Winery on site

Accessibility

  • Elevator
  • Wheelchair-accessible registration desk

Languages spoken

  • English
  • Indonesian

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Sofa bed
  • Premium bedding

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Altitude SPA has 2 treatment rooms. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Cafe Delapan - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
10 Gastro Pub - This rooftop bar serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 133100 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 150000 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to noon

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Grand Zuri Palembang
Grand Zuri Palembang Hotel
Grand Zuri Palembang Hotel Palembang
The Alts Hotel
The Alts Chse Certified
The Alts Hotel CHSE Certified
The Alts Hotel - CHSE Certified Hotel
The Alts Hotel - CHSE Certified Palembang
The Alts Hotel - CHSE Certified Hotel Palembang

Frequently asked questions

Overall score and ratings

8.4

Very good

8.5/10

Cleanliness

8.2/10

Staff & service

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Terrible breakfast arrangement time. All foods were not served properly.
2-night family trip
Verified Hotels.com guest review

6/10 Good

1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The hotel was very clean and the beds and bedding were very comfortable. The staff was amazing from the front desk to the restaurant staff to the bellhops. A special thank you to Ayu and Fadly, they were so helpful.
KIMBERLY, 2-night family trip
Verified Orbitz guest review

8/10 Very good

Cheap cozy room with so-so service
Check-in was slow, hotel was hot, breakfast staff weren't attentive, but room is nice and cozy, so overall it was ok considering the low price.
Malvin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Toni, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Mohammed, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Leo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

previously not sure to book this hotel because previous review give bad experience due to construction at night. however during my stay there was no constructions works at night, so we had good sleep. I think the management give attention to guest suggestions. The only thing i don't like is the shower, sometimes it isn't warm.
2-night business trip
Verified Hotels.com guest review

8/10 Very good

Tjan, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Clean hotel, good staff but the hotel was renovating some areas, therefore spa, swimming pool and other amenities were closed
Daniel, 3-night trip
Verified Expedia guest review