Zoom Hotels

Photo gallery for Zoom Hotels

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In-room safe, desk, rollaway beds, free WiFi
In-room safe, desk, rollaway beds, free WiFi
In-room safe, desk, rollaway beds, free WiFi
In-room safe, desk, rollaway beds, free WiFi

Overview of Zoom Hotels

Zoom Hotels

3.0 star property
City-center Surabaya hotel with restaurant

7.4/10 Good

20 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Restaurant
  • 24/7 front desk
Jl. Raya Jemursari 109 B-C, Surabaya, East Java, 60237
Main amenities
  • 80 smoke-free guestrooms
  • Restaurant
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Meeting room
For families
  • Rollaway/extra beds
  • Private bathroom
  • Terrace
  • Laundry facilities
  • Coffee/tea maker
  • Elevator

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • Royal Plaza Surabaya - 8 min drive
  • Petra Christian University - 13 min drive
  • Surabaya Zoo - 17 min drive
  • Surabaya Town Square - 15 min drive
  • Galaxy Mall - 24 min drive
  • Tunjungan Plaza - 26 min drive
  • Submarine Monument (Monumen Kapal Selam) - 22 min drive
  • Surabaya Plaza Shopping Mall - 22 min drive
  • Grand City Surabaya - 24 min drive
  • BG Junction - 24 min drive

Getting around

  • Surabaya (SUB-Juanda) - 28 min drive
  • Surabaya Gubeng Station - 23 min drive
  • Surabaya Pasar Turi Station - 28 min drive

About this property

Zoom Hotels

Zoom Hotels is a great choice for a stay in Surabaya. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. A snack bar/deli and a terrace are other highlights, and all rooms offer room service and free WiFi.

At a glance

Hotel size

  • 80 rooms


  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • 24-hour business center
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • Terrace


  • Elevator

Languages spoken

  • English
  • Indonesian

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • In-room safe

Fees & policies

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for IDR 150000 per night


This property accepts credit cards, debit cards and cash.

Also known as

Zoom Hotels
Zoom Hotels Surabaya
Zoom Surabaya
Zoom Hotels Hotel Surabaya
Zoom Hotels Hotel
Zoom Hotels Hotel
Zoom Hotels Surabaya
Zoom Hotels Hotel Surabaya

Frequently asked questions

Overall score and ratings






Staff & service


Property conditions & facilities

8/10 Very good

Verified Hotels.com guest review

6/10 Good

What a waste!
Really thrilled when I arrived at the lobby as I was greeted by the chic interior decor, friendly staff, and swift check-in. But my excitement was gone as soon as I stepped into the bathroom. Dirt build-up, soap scum, stains on the floor, walls, and window. Towels with grayish torn edges. Right after my shocking moment in the bathroom, I found dirt and stains again on the bed sheet and bed cover. The staff assisted me to move to other room upon my request. But apparently, the second room was not any better either. I even found long hair on the bed sheet along with unsightly stains again. Bathroom? A big yellow stain right in the middle of the shower area floor. You definitely won't miss such a big stain if you did clean your bathroom (just saying). Not even basin was cleaned properly as the edge around the hole was really gross. Since my partner and I only stayed for one night, we only asked for a clean bed sheet. The management should look into the housekeeping seriously as the room condition is already looking much older than its actual age. But again, they don't seem to be bother maintaining their own property though.
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay at Zoom
Zoom hotel is my only choices so far.
Verified Hotels.com guest review

6/10 Good

overall nice
this hotel was good but thie room not too good for me IMO
Verified Hotels.com guest review

6/10 Good

Good Internet Connection
It's a great hotel and good service. Breakfast was OK even though not fancy breakfast. Internet connection was good.
Verified Hotels.com guest review

8/10 Very good

Minimalist that give maximalist experience
Simplicity at its best. Room is comfort and smart detail, coffee shop also warm and cozy. Unfortunetly when I was stay 5jan the lift only operate 1.
Verified Hotels.com guest review

8/10 Very good

Great location
Good location with my 6night stay. Go to any shopping mall just 20-30 with taxi.
Verified Hotels.com guest review

4/10 Fair

Very Minimalis
Hotel Room is new but very simple. Parking area not enough. Reservatio was n not communicative. My email they dont reply.
Verified Hotels.com guest review

10/10 Exceptional

Hotel keren di Surabaya
Hotel sangat nyaman, lokasi cukup strategis, suasana kamar juga cozy, sarapan lengkap
Andreas nicco, 1-night trip
Verified Hotels.com guest review

8/10 Very good

- kurang dekat pusat kota + tdk jauh dr bandara
baik.desain hotel yang unik.diluar dr biasanya..dari gedung pun unik, bisa foto2 di dlm..
nadia, 1-night trip
Verified Expedia guest review