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All properties in Mackay, Queensland, Australia
1 room, 2 adults

Rydges Mackay Suites, Mackay, Australia

4-star4 stars
9 Gregory Street, Mackay, QLD, 4740, Australia

4-star hotel in Mackay with indoor pool and restaurant
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Needs refurbishment Sep 26, 2020
  • Very comfortable and great size rooms with excellent service Sep 9, 2020

Rydges Mackay Suites, Mackay, Australia

from Rs6,802
  • Studio King
  • Deluxe Spa Suite
  • One Bedroom Suite
  • Family Room
  • One Bedroom Twin Suite
  • Deluxe Two Bedroom Suite

What’s around Rydges Mackay Suites, Mackay, Australia

Landmarks

  • Heart of Mackay
  • Artspace Mackay - 3 min walk
  • Mackay Enertainment and Convention Centre - 7 min walk
  • Jubilee Park - 7 min walk
  • Bluewater Lagoon - 10 min walk
  • Queens Park Orchid House - 11 min walk
  • Caneland Central - 12 min walk
  • Harrup Park - 27 min walk

Getting around

  • Mackay, QLD (MKY) - 15 min drive
  • Mackay Station - 12 min drive
  • Nabilla Station - 20 min drive
  • Mapalo Station - 25 min drive

At a glance

Key facts

Hotel size

  • This hotel has 90 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-5:30 AM
  • Check-out time is 11:00 AM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Fitness facilities
Working away
  • 24-hour business center
  • Number of meeting rooms - 4
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Elevator
  • ATM/banking
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Moss on Wood - This restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Moss on Wood Bar - This bar serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Rydges Mackay Suites, Mackay, Australia’s small print

Also known as

  • Grande Mackay Suites
  • Rydges Mackay Suites Hotel
  • Rydges Mackay Suites Mackay
  • Rydges Mackay Suites Hotel Mackay
  • Grande Suites Mackay
  • Mackay Grande
  • Rydges Mackay Suites Hotel
  • Mackay Grande Suites Hotel
  • Mackay Suites
  • Mackay Grande Hotel Mackay
  • Rydges Suites Hotel
  • Rydges Suites

Policies

The 2 person rate for guests booking a "One Bedroom Suite" or "Deluxe Spa Suite" includes access to the king-sized bed only. A guest may use the sofa bed for an additional charge. When booking for 3 or 4 guests, use of the sofa bed is included in the rate at booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:00 AM to 10:00 PM.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

    Contactless check-out is available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    Deposit: AUD 100.00 per stay

    Optional extras

    Credit card charges are subject to an extra charge of 1.08 percent

    Breakfast costs between AUD 12.00 and AUD 24.90 per person (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Rydges Mackay Suites, Mackay, Australia

    • Does Rydges Mackay Suites offer free cancellation for a full refund?
      Yes, Rydges Mackay Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Rydges Mackay Suites?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Rydges Mackay Suites?
      Yes, there's free self parking. Parking spots may be limited.
    • Is there a pool at Rydges Mackay Suites?
      Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
    • Are pets allowed at Rydges Mackay Suites?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Rydges Mackay Suites?
      You can check in from 2:00 PM to 5:30 AM. Check-out time is 11:00 AM.
    • Are there restaurants at or near Rydges Mackay Suites?
      Yes, there's an onsite restaurant that serves local and international cuisine.

    Recent reviews

    Very good 8.0 From 216 reviews

    Very good 8.0
    Ok, needs a little TLC
    Couldn't really fault the comfort, location or service. However the hotel itself needs a little work, patched plaster in our room unpainted, loose taps, broken shelves - small things but it adds up.
    Ian, au2 night trip
    Good 6.0
    Clean, tidy and good location.
    Good location in the centre of town. The hotel decor is a bit dated but it was clean and tidy. Service with room service was great and quick. The website does state on-site car parking but this is limited - when I arrived at 5.30 I luckily got the last space but I saw there were others who missed out. Overall good.
    Karen, au1 night trip
    Good 6.0
    So So
    I wouldnt say the process of checking in and out was smooth.
    au2 night business trip
    Very good 8.0
    Very nice
    Bryan, au2 night business trip
    Very good 8.0
    Air con in the rooms were hot air flow wasn’t good. Was colder in the living area then that room Other then that was good
    Jake, au1 night trip
    Exceptional 10.0
    Comfortable
    Weekend stay short and sweet and comfortable
    Fred, au2 night trip
    Exceptional 10.0
    Great stay
    My husband and I loved the Rydges Mackay suites. Lovely apartment style room, with dishwasher, washing machine, separate toilet. Was exceptionally clean and great location right in the middle of town. Would stay here again.
    Simone, au3 night business trip
    Exceptional 10.0
    👍👍👍
    All satisfactory.
    Pauline, au6 night romance trip
    Exceptional 10.0
    Great Location
    Good location
    Ian, au2 night business trip
    Good 6.0
    Not what you would expect from Rydges
    Old, loud traffic of local area. Night clubs and drunk people till 5am then street sweepers then garbage trucks everyday
    au3 night business trip

    Rydges Mackay Suites, Mackay, Australia

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