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Puerto Morelos beachfront property with free water park and spa
My stay was amazing. The staff was friendly, the food was amazing, and I didn’t want to…
Apr 8, 2021
Most things were great at the hotel. I do wish that somewhere while booking they had…
Apr 3, 2021
This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Babysitting/childcare is available for an extra charge
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
This property accepts credit cards and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
My family stayed in a presidential suite that was treated like a normal room. To there was no cleaning service on some days, no turndown service. The bathroom door was broken, the lights in master suite would go out when my wife used the hair blower. The hot tub was extremely nasty with dead bugs and grime. Also there is broken glass that two of my kids cut their feet on while walking on the artificial grass. Room service took really long when asking for anything and never brung the order completely right. Also by having this suite I though my family had access to the entire resort. Which was not the case. So I had to purchase and upgrade bracelet which feels like a scam when you are staying in a presidential suite. These types of things should be communicated to guest that is paying more than other guests that do not have the same suite!
don, 8 night family trip, Apr 2, 2021
Verified Hotels.com guest review
We were quite disappointed with our trip. We paid for a double bed swim out room for 4 nights for our family of 4. We checked in and we were told that they didn't have any double rooms available and were told that they couldn't guarantee a room with a double bed even with us booking our vacation 4 weeks in advance. Apparently this happens a lot as there was another family at the front desk asking for a different room because they had the same issue. After a day and a half of our 4 night stay and 5 trips to the front desk, we finally got a room with two double beds. The last night of our stay, my daughter woke up with bites which we found out later were bed bug bites. We pulled the sheets off the bed and there were stains and droppings under our sheets. Our last night we spent there, we all slept in our clothes. This was one of the many disappointing fiascos. They advertise 12 restaurants but good luck getting to eat at any of them! You had to make reservations the day of and you have to wake up at 7 am to make your reservations for that day. If you waited to 9 am to make them, the restaurants were full for the day and you couldn't make it for the days ahead. We settled and ate mostly at the buffet which consisted of mediocre food and watered down drinks. Concierge desk didn't do much with COVID testing. You do it your own via QR code and waited days to hear back. For the money we spent, we could've had better experiences somewhere else. Good luck staying here.
4 night family trip, Mar 27, 2021
Verified Hotels.com guest review
Joy, 4 night trip with friends, Mar 23, 2021
Verified Hotels.com guest review
It was GREAT! I'd watch out for the in room credit. The staff explains it as though you can use the credit on things such as the Spa but its only a coupon book that's given to you and the rest is out of pocket. I ended up spending 130 cash because I only received a $25 dollar of coupon and that was my room credit portion. Overall the experience was great and my kids had a great time
Catrina, 5 night family trip, Mar 11, 2021
Verified Hotels.com guest review
Our second time here in 3 months. Royalton is an above average all inclusive in Cancun. The rooms are great, big and comfy, and the food is well above average from other all-in places we’ve stayed. Beach area is blah, too much seaweed, but lots of pool choices for every mood. I highly recommend diamond club. Being able to make all your dinner reservations in advance and have a separate pool to visit when the main pool gets too busy is worth it. Had the one bedroom suite in Nov., had the junior suite in Feb. With a kid in tow, I recommend the one bedroom for a little privacy. If it’s just a couple, the junior suite is plenty of room. The service is what sets this place apart. Everyone tried to make everything as great as possible. Special kudos to Josue at the pool bar and Daniella the concierge for helping us out so much. I would definitely stay here again. Only suggestions I would make to management. There are no smoking signs all around the pool area but zero enforcement as people were smoking around us all the time and no staff said a word. Also, several times I saw other guests smoking marijuana in plain sight of staff and still nothing. I’m no prude, but when I’m walking around the resort with my kid getting punched in the face by the smell, it’s a bit off putting. Not that I think this doesn’t happen at every place, but I think Royalton is better than that. Also, a few more beers to choose from would be nice.
Staci, 5 night family trip, Feb 15, 2021
Verified Hotels.com guest review
Our second time here in 3 months. Royalton is an above average all inclusive in Cancun. The rooms are great, big and comfy, and the food is well above average from other all-in places we’ve stayed. Beach area is blah, too much seaweed, but lots of pool choices for every mood. I highly recommend spending the extra for diamond club. Being able to make all your dinner reservations in advance and have a separate pool to visit when the main pool gets too busy is worth it. Had the one bedroom suite in Nov., had the junior suite in Feb. With a kid in tow, I recommend the one bedroom for a little privacy. If it’s just a couple, the junior suite is plenty of room. The service is what sets this place apart. Everyone tried to make everything as great as possible. Special kudos to Josue at the pool bar and Daniella the concierge for helping us out so much. I would definitely stay here again. Only suggestions I would make to management. There are no smoking signs all around the pool area but zero enforcement as people were smoking around us all the time and no staff said a word. Also, several times I saw other guests smoking marijuana in plain sight of staff and still nothing. I’m no prude, I live in Vegas so I get it, but when I’m walking around the resort with my kid getting punched in the face by the smell, it’s a bit off putting. Not that I think this doesn’t happen at every place, but I think Royalton is better than that. Also, a few more beers to choose from would be nice.
Staci, 5 night family trip, Feb 15, 2021
Verified Hotels.com guest review
Royalton is an above average all inclusive in Cancun. The rooms are great, big and comfy, and the food is well above average from other all-in places we’ve stayed. Beach area is blah, plenty of chairs and umbrellas, too much seaweed, but lots of pool choices for every mood. I highly recommend diamond club. Being able to make all your dinner reservations in advance and have a separate pool to visit when the main pool gets too busy is worth it. Had the one bedroom suite in Nov., had the junior suite in Feb. With a kid in tow, I recommend the one bedroom for a little privacy. If it’s just a couple, the junior suite is plenty of room. The service is what sets this place apart. Everyone tried to make everything as great as possible. Special kudos to Josue at the pool bar and Daniella the concierge for helping us out so much. I would definitely stay here again. Only suggestions I would make to management. There are no smoking signs all around the pool area but zero enforcement as people were smoking around us all the time and no staff said a word. Not that I think this doesn’t happen at every place, but I think Royalton is better than that. Also, a few more beers to choose from would be nice.
Staci, 5 night family trip, Feb 15, 2021
Verified Hotels.com guest review
Nice hotel, employees were very friendly, we loved everything there.
Marina, 6 night family trip, Jan 10, 2021
Verified Expedia guest review
I loved the service from the staff. I did not like how thin the walls were. You could hear every little thing that was going on outside of your room.
3 night family trip, Jan 8, 2021
Verified Expedia guest review
I like everything about the property: the food , drinks and activities at night. I was treated with respect by all the staff. Mostly I like the room I stayed
Hugi, 3 night romance trip, Jan 7, 2021
Verified Expedia guest review