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All properties in Puerto Morelos, Quintana Roo, Mexico

Royalton Riviera Cancun Resort & Spa - All Inclusive

Puerto Morelos beachfront property with free water park and spa

  • Free WiFi
From
Rs19,778

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7.8.Good.
  • My stay was amazing. The staff was friendly, the food was amazing, and I didn’t want to…

    Apr 8, 2021

  • Most things were great at the hotel. I do wish that somewhere while booking they had…

    Apr 3, 2021

See all 1,361 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Free WiFi
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 840 guestrooms
  • Daily housekeeping
  • On the beach
  • Casino
  • 10 restaurants and 3 beach bars
  • Full-service spa

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Private bathroom

What’s around

  • On the beach
  • Cancun Country Club - 9.5 mi / 15.2 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Luxury Junior Suite Ocean View
  • Luxury Chairman´s Three Bedroom Suite Ocean ViewDC
  • Luxury Presidential Two Bedroom Suite Ocean View
  • Luxury Presidential One Bedroom Suite Ocean View Diamond Club
  • Luxury Suite Ocean View with Terrace Jacuzzi
  • Luxury Presidential One Bedroom Suite Ocean View
  • Luxury Presidential One Bedroom Suite Swim Out Diamond club
  • Luxury Presidential Two Bedroom Suite Swim Out DC
  • Luxury Junior Suite Swim Out
  • Luxury Suite with Terrace Jacuzzi
  • Luxury Chairman´s Two Bedroom Suite Ocean Front DC
  • Luxury Presidential One Bedroom Suite Ocean View Rooftop Jacuzzi
  • Luxury Junior Suite
  • Luxury Junior Suite Swim Out Diamond Club
  • Luxury Presidential One Bedroom Suite Swim Out
  • Luxury Presidential Two Bedroom Suite Swim Out
  • Luxury Family Suite Ocean View Diamond Club
  • Luxury Junior Suite Ocean View Diamond Club
  • Luxury Presidential One Bedroom Suite Diamond Club
  • Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club
  • Luxury Family Suite Ocean View
  • Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Location

  • On the beach
  • Cancun Country Club - 9.5 mi / 15.2 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km

What’s around

Landmarks

  • On the beach
  • Cancun Country Club - 9.5 mi / 15.2 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Size

  • 840 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
* See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 10 restaurants
  • 12 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water skiing on site

Working away

  • Business center
  • Meeting rooms
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 49-inch plasma TV
  • Premium TV channels
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • Buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Water skiing on site
  • Free water park access

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Royalton Cancun
  • Royalton Riviera
  • Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Royalton Riviera Hotel
  • Royalton Riviera Hotel Cancun
  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Puerto Morelos
  • Royalton Riviera Cancun Inclu

Optional extras

Babysitting/childcare is available for an extra charge

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Royalton Riviera Cancun Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Royalton Riviera Cancun Resort & Spa - All Inclusive.
  • Yes, there are 8 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 10 onsite restaurants, featuring international cuisine. Nearby restaurants include Los Caporales (6.9 mi), Bugambilias (7.4 mi), and Momo (7.4 mi).
  • Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
  • Have fun with onsite activities like kayaking, water skiing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 8 outdoor swimming pools. Royalton Riviera Cancun Resort & Spa - All Inclusive also has 3 swim-up bars, 3 poolside bars, and a casino, as well as a nightclub, a sauna, and a steam room.
7.8.Good.
  • 2.0.Poor

    Not what I expected at all!

    My family stayed in a presidential suite that was treated like a normal room. To there was no cleaning service on some days, no turndown service. The bathroom door was broken, the lights in master suite would go out when my wife used the hair blower. The hot tub was extremely nasty with dead bugs and grime. Also there is broken glass that two of my kids cut their feet on while walking on the artificial grass. Room service took really long when asking for anything and never brung the order completely right. Also by having this suite I though my family had access to the entire resort. Which was not the case. So I had to purchase and upgrade bracelet which feels like a scam when you are staying in a presidential suite. These types of things should be communicated to guest that is paying more than other guests that do not have the same suite!

    don, 8 night family trip, Apr 2, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    STAY AT YOUR OWN RISK

    We were quite disappointed with our trip. We paid for a double bed swim out room for 4 nights for our family of 4. We checked in and we were told that they didn't have any double rooms available and were told that they couldn't guarantee a room with a double bed even with us booking our vacation 4 weeks in advance. Apparently this happens a lot as there was another family at the front desk asking for a different room because they had the same issue. After a day and a half of our 4 night stay and 5 trips to the front desk, we finally got a room with two double beds. The last night of our stay, my daughter woke up with bites which we found out later were bed bug bites. We pulled the sheets off the bed and there were stains and droppings under our sheets. Our last night we spent there, we all slept in our clothes. This was one of the many disappointing fiascos. They advertise 12 restaurants but good luck getting to eat at any of them! You had to make reservations the day of and you have to wake up at 7 am to make your reservations for that day. If you waited to 9 am to make them, the restaurants were full for the day and you couldn't make it for the days ahead. We settled and ate mostly at the buffet which consisted of mediocre food and watered down drinks. Concierge desk didn't do much with COVID testing. You do it your own via QR code and waited days to hear back. For the money we spent, we could've had better experiences somewhere else. Good luck staying here.

    4 night family trip, Mar 27, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Did not have my confirmation info and pd 325.00 tostay

    Joy, 4 night trip with friends, Mar 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Catrina

    It was GREAT! I'd watch out for the in room credit. The staff explains it as though you can use the credit on things such as the Spa but its only a coupon book that's given to you and the rest is out of pocket. I ended up spending 130 cash because I only received a $25 dollar of coupon and that was my room credit portion. Overall the experience was great and my kids had a great time

    Catrina, 5 night family trip, Mar 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We loved it, you probably will too.

    Our second time here in 3 months. Royalton is an above average all inclusive in Cancun. The rooms are great, big and comfy, and the food is well above average from other all-in places we’ve stayed. Beach area is blah, too much seaweed, but lots of pool choices for every mood. I highly recommend diamond club. Being able to make all your dinner reservations in advance and have a separate pool to visit when the main pool gets too busy is worth it. Had the one bedroom suite in Nov., had the junior suite in Feb. With a kid in tow, I recommend the one bedroom for a little privacy. If it’s just a couple, the junior suite is plenty of room. The service is what sets this place apart. Everyone tried to make everything as great as possible. Special kudos to Josue at the pool bar and Daniella the concierge for helping us out so much. I would definitely stay here again. Only suggestions I would make to management. There are no smoking signs all around the pool area but zero enforcement as people were smoking around us all the time and no staff said a word. Also, several times I saw other guests smoking marijuana in plain sight of staff and still nothing. I’m no prude, but when I’m walking around the resort with my kid getting punched in the face by the smell, it’s a bit off putting. Not that I think this doesn’t happen at every place, but I think Royalton is better than that. Also, a few more beers to choose from would be nice.

    Staci, 5 night family trip, Feb 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We loved it, you probably will too.

    Our second time here in 3 months. Royalton is an above average all inclusive in Cancun. The rooms are great, big and comfy, and the food is well above average from other all-in places we’ve stayed. Beach area is blah, too much seaweed, but lots of pool choices for every mood. I highly recommend spending the extra for diamond club. Being able to make all your dinner reservations in advance and have a separate pool to visit when the main pool gets too busy is worth it. Had the one bedroom suite in Nov., had the junior suite in Feb. With a kid in tow, I recommend the one bedroom for a little privacy. If it’s just a couple, the junior suite is plenty of room. The service is what sets this place apart. Everyone tried to make everything as great as possible. Special kudos to Josue at the pool bar and Daniella the concierge for helping us out so much. I would definitely stay here again. Only suggestions I would make to management. There are no smoking signs all around the pool area but zero enforcement as people were smoking around us all the time and no staff said a word. Also, several times I saw other guests smoking marijuana in plain sight of staff and still nothing. I’m no prude, I live in Vegas so I get it, but when I’m walking around the resort with my kid getting punched in the face by the smell, it’s a bit off putting. Not that I think this doesn’t happen at every place, but I think Royalton is better than that. Also, a few more beers to choose from would be nice.

    Staci, 5 night family trip, Feb 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We loved it, you probably will too.

    Royalton is an above average all inclusive in Cancun. The rooms are great, big and comfy, and the food is well above average from other all-in places we’ve stayed. Beach area is blah, plenty of chairs and umbrellas, too much seaweed, but lots of pool choices for every mood. I highly recommend diamond club. Being able to make all your dinner reservations in advance and have a separate pool to visit when the main pool gets too busy is worth it. Had the one bedroom suite in Nov., had the junior suite in Feb. With a kid in tow, I recommend the one bedroom for a little privacy. If it’s just a couple, the junior suite is plenty of room. The service is what sets this place apart. Everyone tried to make everything as great as possible. Special kudos to Josue at the pool bar and Daniella the concierge for helping us out so much. I would definitely stay here again. Only suggestions I would make to management. There are no smoking signs all around the pool area but zero enforcement as people were smoking around us all the time and no staff said a word. Not that I think this doesn’t happen at every place, but I think Royalton is better than that. Also, a few more beers to choose from would be nice.

    Staci, 5 night family trip, Feb 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice hotel, employees were very friendly, we loved everything there.

    Marina, 6 night family trip, Jan 10, 2021

    Verified Expedia guest review

  • 8.0.Very good

    I loved the service from the staff. I did not like how thin the walls were. You could hear every little thing that was going on outside of your room.

    3 night family trip, Jan 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I like everything about the property: the food , drinks and activities at night. I was treated with respect by all the staff. Mostly I like the room I stayed

    Hugi, 3 night romance trip, Jan 7, 2021

    Verified Expedia guest review

See all 1,361 reviews