Guests
All properties in Santiago de los Caballeros, Santiago Province, Dominican Republic

Platino Hotel & Casino

3-star hotel with casino, near Monument to the Heroes of the Restoration

  • Free WiFi
From
Rs4,015

Image gallery

  • Platino Hotel & Casino
  • Platino Hotel & Casino
  • Balcony
  • Executive Superior Room - Bathroom
  • Platino Hotel & Casino
Platino Hotel & Casino. Image 1 of 66.
1 / 66Platino Hotel & Casino
Av. Estrella Sadhala, frente a PUCMM, Santiago de los Caballeros, 51031, Dominican Republic
8.0.Very good.
  • The free shuttle service cost us $50 and and even the water had a price tag. The check-in…

    Jun 29, 2021

  • Excelente hotel en cuanto a calidad y servicios y sobre todo por el buen precio que…

    Apr 29, 2021

See all 393 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Easy parking
Convenient
Quiet
Dining options
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 91 guestrooms
  • Daily housekeeping
  • Casino
  • Restaurant and bar/lounge
  • Nightclub
  • Free casino shuttle

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • Heart of Santiago de los Caballeros
  • Monument to the Heroes of the Restoration - 19 min walk
  • Restoration Heroes Museum - 19 min walk
  • Catedral de Santiago - 32 min walk
  • Hermanos Patino Bridge - 37 min walk
  • Centro Leon - 41 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite
  • Executive Superior Room
  • Executive Deluxe Room
  • Junior Suite Deluxe

What’s around

Landmarks

  • Heart of Santiago de los Caballeros
  • Monument to the Heroes of the Restoration - 19 min walk
  • Restoration Heroes Museum - 19 min walk
  • Catedral de Santiago - 32 min walk
  • Hermanos Patino Bridge - 37 min walk
  • Centro Leon - 41 min walk
  • Estadio Cibao - 2.9 mi / 4.7 km
  • Colinas Mall - 3.4 mi / 5.5 km
  • Kaskada Agua Park - 3.9 mi / 6.3 km

Getting around

  • Cibao Intl. Airport (STI) - 23 min drive
  • Gregorio Luperon Intl. Airport (POP) - 95 min drive
  • Airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free casino shuttle
  • Theme park shuttle (surcharge)
map
See on map
Av. Estrella Sadhala, frente a PUCMM, Santiago de los Caballeros, 51031, Dominican Republic

At a glance

Hotel size

  • This hotel has 91 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Cruise terminal shuttle*

Parking

  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)

Things to do

  • Casino
  • Nightclub

Working away

  • 24-hour business center
  • One meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • LED TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

BarRocko - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Small print

Also known as

  • Platino Hotel Casino Santiago
  • Hotel Platino
  • Platino Hotel Casino
  • Platino Hotel & Casino Hotel
  • Hotel Platino Santiago
  • Platino Hotel & Casino Santiago de los Caballeros
  • Platino Hotel & Casino Hotel Santiago de los Caballeros
  • Platino Santiago
  • Platino Hotel Santiago
  • Platino Hotel Casino
  • Platino Casino Santiago
  • Platino Casino
  • Platino Hotel Casino Santiago de los Caballeros
  • Platino Casino Santiago de los Caballeros

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for USD 20.0 per night

Airport shuttle service is offered for an extra charge of USD 25 per vehicle (one-way, Maximum occupancy 4)

Cruise ship terminal shuttle and bus station shuttle service is offered for an extra charge

Shopping center shuttle and theme park shuttle service is offered for an extra charge

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Platino Hotel & Casino does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, pets aren't allowed.
  • You can check in starting at 3 PM. Check-out time is 1:00 PM. Late check-out is available for a charge (subject to availability).
  • Yes, BarRocko offers international cuisine. Nearby restaurants include Square One (4-min walk), La Taberna de Pepe (2.2 mi), and Della Nonna (2.2 mi).
  • Yes, an airport shuttle is available. The charge is USD 25 per vehicle one-way.
  • Yes, there's a casino, featuring 15 slot machines and 6 gaming tables.
  • Platino Hotel & Casino has a casino and a nightclub, as well as a picnic area and a garden.
8.0.Very good.
  • 10.0.Exceptional

    Very good will recommend this hotel to my friends

    Joel, 4 night family trip, Apr 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Everything

    4 night trip, Apr 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Awesome

    1 night family trip, Apr 19, 2021

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Great service. Clean and simple. Accomodation was great. Location as well.

    5 night trip, Apr 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great customer service

    Fernando, 1 night family trip, Apr 5, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Great staff for a lack luster hotel.

    I will start off by saying that Genesis and Martitza are amazing. They really did there best to make a bad experience tolerable. There were many things that did not measure up to what the hotel was supposed to offer, which I had in advance asked for confirmation on due to COVID and also being Holy Week. Restaurant was closed for dining so you had to eat in your room, but there are no table or chairs in the rooms to accommodate eating a meal. Genesis and Maritiza were able to accommodate us eating at a table outside across from the hotel though. Casino was not open when we arrived. The dance club was closed, which with it being holy weekend left us with essentially nothing to do during our trip except eat and drink in our room and watch tv. Had problems with rooms and had to change twice. One room the safe was inoperable another the power kept going on any off. Photos of the rooms and hotel are very misleading. Rooms are very tiny and taken in a way to make them appear much bigger. Outside of hotel looks run down And is set back behind a some other buildings. Only the entry way is pictured which makes it look much more elegant than it actually is. The only bright spot in this hotel is the front desk employees Maritza and Genesis. The manager was never around to address any issues.

    Earl, 3 night trip, Apr 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This is a very good bargain!

    This is a charming hotel. I like it because it has kind of an old-world feel to it. I love the decor and atmosphere. The staff is very kind and very helpful.

    Gary, 1 night family trip, Mar 29, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    It was very uncomfortable walking up 4 flights of stairs ,they had no elevator

    Kyle, 2 night trip, Mar 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Love it

    Love it!

    Anthony, 2 night trip, Mar 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great service

    Its a old hotel but kept very clean. My internet didn't work in my room and was quickly switched to a better room where thevwifi worked. Thank you Genisis for your positive and professional attitude.

    Robert, 1 night trip, Mar 5, 2021

    Verified Hotels.com guest review

See all 393 reviews