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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults
Condos

Villas Akalan

3.5-star3.5 stars
Polar Poniente Street between, North Escorpion Street and Coba Avenue, Tulum, QROO, 77782, Mexico

3.5-star condo with outdoor pool, near Tulum National Park
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Nice, quiet and safeApr 20, 2021
  • Please do not waist your time at this property; extremely bad condition. Towels were very…Apr 19, 2021

Villas Akalan

from Rs3,772
  • Suite
  • Triple Room, 1 Bedroom
  • Apartment, 2 Bedrooms
  • Apartment, 1 Bedroom
  • Room
  • Comfort Studio Suite

What’s around Villas Akalan

Landmarks

  • In Tulum City Center
  • Tulum National Park - 18 min walk
  • Tulum Mayan Ruins - 34 min walk
  • Dos Aguas Park - 15 min walk
  • Playa Ruinas - 39 min walk
  • Playa Paraiso - 2.7 mi / 4.4 km
  • Gran Cenote - 2.4 mi / 3.8 km
  • Las Palmas Public Beach - 3 mi / 4.9 km

At a glance

Key facts

Size

  • 7 apartments
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-8:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
The front desk is open daily from 3:00 PM - 8:30 PM. Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 25 at check-out. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (7 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Onsite parking limited

Payment types at the property

  • Cash
*See small print for additional details or extra charges

The manager

The manager

Speaks: English, Spanish.

At the property

Things to do
  • Outdoor pool
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Number of buildings/towers - 3
  • Year Built - 2013
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the apartment

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Weekly housekeeping provided
  • In-room safe
  • Connecting/adjoining rooms available

Villas Akalan’s small print

Also known as

  • Villas Akalan Condo Tulum
  • Villas Akalan Condo
  • Villas Akalan Tulum
  • Villas Akalan Condo Tulum
  • Villas Akalan Condo
  • Villas Akalan Tulum
  • Villas Akalan

Policies

A prepaid deposit, payable by wire transfer or PayPal, is due after booking the reservation. The property will contact you after booking to complete the reservation process and provide instructions.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Mandatory fees

Breakage deposit: USD 70 per stay

Optional extras

Towels are available for an extra charge of USD 10 per person, per week

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Villas Akalan

  • Does Villas Akalan offer free cancellation for a full refund?
    Yes, Villas Akalan does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Villas Akalan?
    This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Is parking offered on site at Villas Akalan?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Villas Akalan?
    Yes, there's an outdoor pool.
  • Are pets allowed at Villas Akalan?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Villas Akalan?
    You can check in from 3:00 PM - 8:30 PM. Check-out time is noon.
  • Are there restaurants at or near Villas Akalan?
    Yes. Nearby restaurants include Ginger (6-min walk), El Asadero (7-min walk), and Co.conamor (7-min walk).
  • What is there to do at Villas Akalan and nearby?
    Villas Akalan has an outdoor pool and a garden.

Recent reviews

Very good 8.4 From 53 reviews

Very good 8.0
Good Wifi, Hot Water, Smelly Bed
This is the 5th hotel I've stayed in Quintana Roo area but the first time my bed and pillows smelled like a sweaty man has been on it previously and the smell soaked into the mattress or something. I don't think it was due to the humidity in the area. My room type was "Superior room with one king bed". It's on the second floor with a very cute balcony and private staircase. The interior of the room is very basic however, with a fridge, air conditioner, ceiling fan, an old couch, a round table, no microwave, and no TV. For me it's fine because I only go back to sleep. The fact that it is really close to a Super Aki supermarket is nice but there is no kitchenette for cooking anyways. What I really enjoyed is the hot water for shower!! It gets really hot really fast. Half of the hotels I've stayed in the Q.R. area barely have hot water, or takes forever to heat up. It was a 17 minutes walk from the ADO terminal.
Beata, us3 night trip
Exceptional 10.0
This was a really cute place ideal to relax during the day at night there was a little noise from hostel rooftop next door but I really liked the big balcony and view of the pool
Emma, gb3 night business trip
Exceptional 10.0
This a great property. People were very nice and always very accommodating. Beautiful pool. Small number of guests so very peaceful. Excellent location to the town of Tulum and close to the beach. Would definitely return again and recommend it to others. A good value.
us5 night family trip
Very good 8.0
The place was REALLY nice. That being said what we rented onlive wasn't what the property tried to check us into. It was due to a computer error. Expedia and the hotel both expected us to just be okay sith the downgrade or us pay the difference. When we booked online we selected a room with a full kitchen that slept 3. At check in we were took to a 12X12 room with 2 twin beds no kitchen, tv, or anything. About 2 1/2 hours later on the phone with Expedia we were told pay a lot more additional to the hotel and Expedia would make it right. We did this and unfortunately it took the past 10 days and probably 14 hours of phone calls to finally get the refund. We haven't seen it yet. I would stay again but NEVER without knowing exactly what room it was in advance. I would only rent it inperson. The hotel refuses to answer the phone when Expedia called and this is why it took soooo many days. They didn't care about copies of confirmations or the emails it clearly listed a room with a full kitchen. The people who worked the front desk acted like they cared but had no say on anything only the manager who you never would see. Beautiful property just online printing errors with the room amenities made our stay very frustrating. Thankfully the online errors have been fixed.
us9 night family trip
Good 6.0
nice property, room not good
property is pretty with lots of trees and greenery and a scenic pool area. there was always a place to park. the night desk clerk at check-in was very very helpful and went above and beyond. there is a complimentary drinking water cooler at the check-in desk but at night it was empty. i was unable to contact the property by phone before check-in, and hotels.com was unable to reach them either, which would have been unfortunate if i had any issues finding the property or checking in. the room i had (cheapest room, double bed) was extremely bare and sparse, and the bed was hard as a rock (and i normally sleep on a firm mattress). i was only there for 2 nights but i could not have stayed longer. there was a mini fridge provided but it was placed outside the room so it was not secure. there is a small slot window in the bathroom with no screen, looking out into a weird creepy crevice of the building and a wooded area beyond. the room was extremely humid even with the a/c running at 22 degrees C, so it was necessary to have the window open to vent the bathroom. the shower head needed to be replaced (most likely clogged with mineral deposits) because the spray was in all directions and didn't provide enough water pressure despite water pressure at the sink being fine. i also found the temperature to be inconsistent depending upon what i assume is others using water at the same time. the only toiletries provided were a pump container of liquid hand soap at the sink and shower.
ie2 night trip
Very good 8.0
The staff is patient and helpful I was late to check in office stayed open till I arrived and every request was fulfilled for me.
Glen, us2 night family trip
Exceptional 10.0
It was great and fast, awesome place to stay if you ask me. Near the main streets of Tulum and walking distance of the bars.
Trishia, us1 night trip with friends
Fair 4.0
great potentialbut needs to improve upkeep and mgt
the hotel has a big potential with the layout of its property (parking space, great first impression, spaceous rooms, pool, garden-like embellishment); however, its housekeeping and the general management of the property need to seriously be improved. we were given a room with 1 towel only, despite specifying we are a party of 2; and no toiletries were intially provided in the bathroom/toilet. upon requesting for toiletries, we were given sachets of shampoo, and two bottles of liquid hand soap - one of which we were told to use as a bodywash. receptionist Swami said there's hot coffee at the reception area during breakfast time; but it was not there the next morning. good thing we at least saw it there the second morning. moreover, no hot drinking water is available for other purposes. the pool is not cleaned, evident due to a dark green hue (moss starting to grow on the sides). these lapses were still fine. what was horrible and totally unacceptable were the beddings. we first noticed that the sheets, pillows, and pillow cases smelled like dried sweat - the type that sticks and lingers on your hair, skin, and clothes. this prompted us to pull the outer sheets only to discover that the sheet underneath was with a dried blood stain! it's as if the linens were not changed after someone used them. proper maintenance and housekeeping should be practised to take this otherwise amazing property to its full potential.
us2 night trip
Exceptional 10.0
Amazing place, highly recommended
us3 night family trip
Very good 8.0
The air conditioning in the room was very good. There was hot water all the time. The room was very clean. The staff was very nice and friendly. A blow dryer in the room would have been good but it wasn’t a deal breaker. We enjoyed our stay.
us4 night romance trip

Villas Akalan