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All properties in Puerto Morelos, Quintana Roo, Mexico
All inclusive

Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive

Puerto Morelos beachfront property with spa and casino

  • Free WiFi and free parking
From
Rs22,603

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8.2.Very good.
  • Upon arriving I was not provided with any type of information regarding the property the…

    Mar 21, 2021

  • Hotel was great, food was fantastic, works were very nice. We stayed 5 days, 4 nights in…

    Mar 11, 2021

See all 738 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 343 guestrooms
  • Daily housekeeping
  • On the beach
  • Casino
  • 10 restaurants and 4 beach bars
  • Full-service spa

What’s around

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Xoximilco - 6 mi / 9.7 km
  • Cancun Country Club - 7.6 mi / 12.3 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Delfines Beach - 14.7 mi / 23.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Luxury Suite with Terrace Jacuzzi
  • Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club
  • Honeymoon Suite Ocean View Diamond Club
  • Luxury Junior Suite
  • Luxury Suite Swim Out
  • Luxury Suite Swim Out Diamond Club
  • Luxury Presidential Ocean View One bedroom suite Diamond Club
  • Luxury Junior Suite Ocean View
  • Luxury Junior Suite Diamond Club
  • Luxury Suite Ocean View with Terrace Jacuzzi
  • Luxury Junior Suite Swim Out
  • Luxury Junior Suite Ocean View Diamond Club

Location

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Xoximilco - 6 mi / 9.7 km

What’s around

Landmarks

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Xoximilco - 6 mi / 9.7 km
  • Cancun Country Club - 7.6 mi / 12.3 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Delfines Beach - 14.7 mi / 23.7 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km
  • Crococun Zoo - 9.9 mi / 15.9 km
  • Playa Coral - 10.7 mi / 17.2 km
  • Petempich Bay - 10.7 mi / 17.3 km
  • Sanctuary of Hope and Time Capsule - 12.4 mi / 19.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Size

  • 343 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink

  • 10 restaurants
  • 5 bars/lounges
  • 4 beach bars
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Health club
  • Indoor tennis courts - 3
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Casino
  • Nightclub
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Separate sitting area
  • Furnished balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch plasma TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Zen | Japanese Cuisine - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hunter Steakhouse - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Grazie Italian Trattoria - Overlooking the pool, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Taj | Indian Cuisine - Overlooking the garden, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Small print

Also known as

  • Hideaway Royalton Adults All Inclusive Puerto Morelos
  • Hideaway Royalton Adults All Inclusive
  • Hideaway Royalton Adults Puerto Morelos
  • Hideaway Royalton Adults
  • Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
  • Hideaway Royalton Riviera Cancun All Inclusive
  • Hideaway Royalton Riviera Cancun Puerto Morelos
  • Hideaway Royalton Riviera Cancun
  • Hideaway at Royalton Riviera Cancun All Inclusive Adults Only

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 2 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 10 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Los Caporales (6.9 mi), Bugambilias (7.4 mi), and Momo (7.4 mi).
  • Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
  • Have fun with onsite activities like kayaking, snorkeling, and scuba diving and improve your game at the onsite tennis courts. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive also has 2 poolside bars, 4 beach bars, and a casino, as well as a nightclub, a Turkish bath, and spa services.
8.2.Very good.
  • 10.0.Exceptional

    Best customer service ever!!

    We had the best time ever!!! Thanks to Guadalupe in concierge... He helped with everything from helping plan my partners bday to helping us reservations to their restaurants.

    Satoneia, 1 night trip with friends, Feb 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The hotel workers were so nice and polite. The food was decent but the Hunter steak house was the best. Our room was clean and beautiful.

    Amanda, 4 night trip, Jan 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Hideaway Adults only side of Resort

    This resort was perfect for our first getaway during the pandemic. All the staff wore masks, but we were never required to, and there was hand sanitizer/ hand washing stations everywhere. You had to make reservations for dinner which was a little annoying because places booked up quick, but the restaurant food overall was great. Room service however since they are doing pre packaged food was mediocre at best. Definitely could use some improvement for the limited room service options. The hotel has a BEAUTIFUL SPA and gym area which we used almost every day. And there were activities like yoga and vollyball going on all the time. The Adult only Hideaway pool did trivia and had music going which was nice. (Tip: the Dorado restaurant when you walk in to the left has better top shelf alcohol available drinks to go ie: don julio) vs whatever well liquor they were using at the swim up bar. They did a great job cleaning up the beach from all the sea grass, we never had a problem...but this definitely isn't teal water white sand beaches if that is what you are looking for. It was great but we spent almost all our time at the pool because it was more fun with the swim up bar and music/activities going on.

    Janna, 9 night trip, Jan 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Loved the pool and beach volleyball, Henry bartender at Hideway pool and Maserati entertainment staff were AMAZING!! Did not like that there were only 4 restaurants open and we were never informed prior to arriving nor were we offered any kind of discount actually were charged extra to get a room by the pool ☹️

    7 night family trip, Jan 2, 2021

    Verified Expedia guest review

  • 8.0.Very good

    I like the jacuzzi inside the room and the food was good pools are every where and staff is very friendly

    3 night romance trip, Dec 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I loved it. The property is very well kept and the staff are exceptional. The only frustrating part was having to make reservations to eat at the restaurants and missing out on a few of them because of it. Other than that, no complaints whatsoever. I will definitely be coming back. I thoroughly enjoyed my stay!

    Vladimir, 3 night romance trip, Dec 21, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Beautiful pools, beach, bars, and excellent drinks. The bell boys, especially Victor, worked extremely hard and helpful. Henry, our main bartender at the Hideaway pool was great! His drinks were the best we've ever had. Also enjoyed working with Esteban & Rodifer at the Hideaway pool. The check in process was extremely long and inefficient. Had to wait multiple hours to get our room # to get connected to wifi, although other guests received their # right away even if their room wasn't ready. Once our room was available, our wrist bands/ room key did not work. We were also disappointed in our service at the Agave restaurant. We were there for 2 hours, waited about 40 minutes to get chips & guac (had to ask another server), and our waitress still took a long time to take our entre order. Also tried using the phone multiple times to get ahold of the front desk and no one would answer.

    Nicole, 4 night romance trip, Dec 19, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The resort was beautiful! Staff was very nice. The only thing that wasn’t perfect was the beach but it wasn’t a deal breaker for us! Will return

    6 night trip with friends, Dec 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The property was very clean and we felt very safe traveling during Covid.

    3 night trip with friends, Dec 12, 2020

    Verified Expedia guest review

  • 6.0.Good

    The property was beautiful, the food was really good, and the service really good too. The only disappointment was the beach, a beautiful beach, but the water was full of algae. We could not swim at all but the hotel was great and moved us to their sister hotel in Cancun where the beach water was prestine

    9 night romance trip, Dec 11, 2020

    Verified Expedia guest review

See all 738 reviews