Quest Hotel Darmo - Surabaya by ASTON

Photo gallery for Quest Hotel Darmo - Surabaya by ASTON

Primary image
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Quest Hotel Darmo - Surabaya by ASTON

Quest Hotel Darmo - Surabaya by ASTON

3.5 star property
3.5-star hotel in Surabaya with spa and outdoor pool

8.4/10 Very good

70 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Jl. Ronggolawe 27-29, Jawa Timur, Surabaya, East Java, 60264
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Room service
  • Coffee shop/cafe
  • Business center
  • Airport shuttle
  • Airport pick-up service
  • 24-hour front desk
For families
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
  • Minibar
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • Surabaya Town Square - 6 min drive
  • Surabaya Zoo - 3 min drive
  • Tunjungan Plaza - 9 min drive
  • Submarine Monument (Monumen Kapal Selam) - 15 min drive
  • BG Junction - 12 min drive
  • Surabaya Plaza Shopping Mall - 12 min drive
  • Grand City Surabaya - 15 min drive
  • Royal Plaza Surabaya - 13 min drive
  • Heroic Monument - 17 min drive
  • Petra Christian University - 19 min drive

Getting around

  • Surabaya (SUB-Juanda) - 34 min drive
  • Surabaya Gubeng Station - 14 min drive
  • Surabaya Pasar Turi Station - 17 min drive
  • Airport shuttle (surcharge)

About this property

Quest Hotel Darmo - Surabaya by ASTON

A great choice for a stay in Surabaya, Quest Hotel Darmo - Surabaya by ASTON offers an airport shuttle (available 24 hours). Guests can indulge in massages at the spa, and Cristal Cafe serves breakfast, lunch, and dinner. Other highlights include an outdoor pool, a bar/lounge, and a fitness center. The helpful staff and location get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 135 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 12:30 AM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Full-service spa

Accessibility

  • Elevator
  • In-room accessibility
  • Well-lit path to entrance

Languages spoken

  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LED TV

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Adara Spa. Services include massages.

Dining

Cristal Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 85000 for adults and IDR 50000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 242000 per vehicle

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

Quest Hotel Surabaya
Quest Surabaya
Quest Hotel Surabaya Java
Quest Hotel Surabaya
Quest Hotel Darmo Surabaya
Quest Darmo Surabaya By Aston
Quest Hotel Darmo - Surabaya by ASTON Hotel
Quest Hotel Darmo - Surabaya by ASTON Surabaya
Quest Hotel Darmo - Surabaya by ASTON Hotel Surabaya

Frequently asked questions

Overall score and ratings

8.4

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.1/10

Property conditions & facilities

8/10 Very good

Cleanliness of the room and all the staffs are so polite and friendly.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Ali, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Check in fast, room a1 bed a1 food average Money for value very good, location central. ⭐⭐⭐⭐
Max, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

This was a pretty good property for the price, but small stuff like creaky floors, creaky beds, and weird shower design where you have to crossover your toilet bowl to reach the shower area.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great experience.
Great hotel. Stayed here multiple times for several weeks at a time. The people who work here at the best part! Getting ready for another 3 week stay (third one this year) and wouldn’t think of going anywhere else.
Chris, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Kebersihan kamar dan nuansa kamar serta hotel yang berwarna ungu sehingga indah untuk dipandang dan dinikmati.
Maya, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

HSIAO YUEH, 1-night romance trip
Verified Hotels.com guest review

6/10 Good

Not the hotels fault... hotels.com fault
Hotels.com messed up my reservation. Supposedly I’m a gold member. That does not mean a lot any more. I have stayed in hotels over 60 nights recently. But I made a date change on this booking. It was booked to include breakfast. But a few days after I arrived I learned that I would be charged a premium for breakfast because when hotels.com changed the date they messed up the reservation. Very uncool. Nice people at the hotel. Nice hotel. But really left a sour taste in my mouth to call hotels.com internationally and be blown off and treated so incredibly rudely.
19-night business trip
Verified Hotels.com guest review

6/10 Good

Staff were helpful. Breakfast was very good. Room was very dated and vanity basin cracked and broken. No shampoo or conditioner. Fridge didn't work. Pool area wasn't very inviting
4-night romance trip
Verified Expedia guest review