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Elegant Suites Westlake

5.0 star property
Luxury aparthotel with 2 bars/lounges, near West Lake

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Elegant Suites Westlake

Photo gallery for Elegant Suites Westlake

Premium bedding, minibar, in-room safe, individually decorated
Outdoor pool
Outdoor pool
LCD TV, fireplace, DVD player
In-room dining

Overview of Elegant Suites Westlake

9.0

Superb

Property highlights

  • Airport transfer
  • Spa
  • Air conditioning
  • Free WiFi
  • Kitchen
Map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
Main amenities
  • 135 apartments
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Free area shuttle
  • Children's pool
  • Room service
  • Conference center
  • Business center
  • Airport shuttle
  • Train station pick-up service
  • 24-hour front desk
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Kitchen
  • Second bathroom
  • Separate bathtub and shower

Room options

View all photos for Apartment, 2 Bedrooms, Garden View

Premium bedding, minibar, in-room safe, individually decorated

Apartment, 2 Bedrooms, Garden View

  • 123 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Garden View

LCD TV, fireplace, DVD player

Apartment, 1 Bedroom, Garden View

  • 86 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Garden View

LCD TV, fireplace, DVD player

Studio, Garden View

  • 56 sq m
  • Studio
  • 2 bathrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Apartment, 2 Bedrooms, Garden View

In-room dining

Family Apartment, 2 Bedrooms, Garden View

  • 123 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

About this area

What's nearby

  • In Tay Ho
  • West Lake - 2 min drive
  • Ho Chi Minh Mausoleum - 5 min drive
  • Dong Xuan Market - 5 min drive
  • O Quan Chuong - 5 min drive
  • Thang Long Water Puppet Theatre - 6 min drive
  • Hanoi Old Town Night Market - 7 min drive
  • Hoan Kiem Lake - 7 min drive
  • St. Joseph's Cathedral of Hanoi - 7 min drive
  • Hanoi Opera House - 7 min drive
  • Vietnam National Convention Center - 13 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 29 min drive
  • Hanoi Long Bien Station - 12 min drive
  • Hanoi Van Dien Station - 15 min drive
  • Hanoi Railway Station - 17 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • Bruncher Box - 10 min walk
  • Bao Wow - 4 min walk
  • Fig Tree Garden - 7 min walk
  • The Bottle Shop - 4 min walk
  • Ban Mê cafe - 3 min walk
Map

About this property

Elegant Suites Westlake

Elegant Suites Westlake puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport shuttle (available 24 hours) for USD 20 per vehicle. You can visit the spa to indulge in Thai massages, facials, or reflexology, and Camellia serves breakfast, lunch, and dinner. 2 bars/lounges and a children's pool are other highlights, and apartments offer upscale touches like fireplaces and jetted tubs.

Languages

English, French, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Property amenities

Pool/Spa

  • Sun loungers
  • Spa tub
  • Sauna
  • Full-service spa
  • Massages
  • Spa services
  • 1 treatment room
  • Thai massages
  • Couples treatment room(s)
  • Facials
  • Body scrubs
  • Reflexology

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (surcharge)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)

Family friendly

  • Free crib/infant bed
  • Children's pool
  • Playground

Restaurants on site

  • Camellia

Kitchen

  • Refrigerator
  • Microwave
  • Espresso maker
  • Cookware/dishes/utensils
  • Rice cooker
  • Electric kettle

Dining

  • 1 restaurant
  • 2 bars/lounges
  • Minibar
  • Room service available

Bedrooms

  • Premium bedding
  • Bed sheets provided
  • Rollaway/extra beds: USD 25.0 per night

Bathrooms

  • Separate bathtub and shower
  • Rainfall showerhead
  • Jetted bathtub
  • Free toiletries
  • Bathrobes
  • Hair dryer (on request)
  • Bidet
  • Slippers
  • Towels provided

Living spaces

  • Fireplace
  • Living room
  • Dining room
  • Library

Entertainment

  • LCD TV with cable service
  • DVD player

Outdoor areas

  • Balcony
  • Garden

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Business center
  • Desk
  • Conference center

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Soundproofing
  • Wheelchair accessible
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk

Location highlights

  • On the lake
  • In the business district

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 135 rooms
  • 16 floors
  • 1 building
  • Built in 2013
  • Individually decorated

Special features

Spa

Elegant Spa has 1 treatment room. Services include Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Camellia - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of USD 100 (subject to availability)
  • Housekeeping is available for an additional fee

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Parking

  • Extended parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Frequently asked questions

Does Elegant Suites Westlake offer free cancellation for a full refund?
Yes, Elegant Suites Westlake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Elegant Suites Westlake?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Elegant Suites Westlake?
Yes, there's a children's pool.
Are pets allowed at Elegant Suites Westlake?
Sorry, pets aren't allowed.
Is parking offered on site at Elegant Suites Westlake?
Yes, there's free self parking.
Is airport shuttle service offered by Elegant Suites Westlake?
Yes, an airport shuttle is available. The charge is USD 20 per vehicle one-way.
What are the check-in and check-out times at Elegant Suites Westlake?
You can check in from 2 PM - midnight. Check-out time is noon. Late check-out is available for a charge of USD 100 (subject to availability).
What is there to do at Elegant Suites Westlake and nearby?
Elegant Suites Westlake has 2 bars and a spa, as well as a garden.
Are there restaurants at or near Elegant Suites Westlake?
Yes, there's an onsite restaurant, Camellia.
Does Elegant Suites Westlake have private spa tubs?
Yes, each apartment has a jetted bathtub.
Does Elegant Suites Westlake have a kitchen or kitchenette?
Yes, there is a kitchen which also includes an espresso maker, a rice cooker, and cookware.
Does Elegant Suites Westlake have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Elegant Suites Westlake like?
Elegant Suites Westlake is a short 6-minute walk from West Lake and 7 minutes' walk from Syrena Shopping Center.

Reviews

9.0

Superb

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Exceptional stay, book here!
Excellent service, clean and very professional. Excellent communication skills. The room was spacious, modern and had all comfort amenities. Breakfast was very good, wide selection. Bed was comfortable. If you’re in Hanoi stay here for sure!
Katrina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice people
dung, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Home in Hanoi
This is an elegant and well appointed apartment hotel to stay in for a family vacation. The hotel is spotless and in a convenient location close to restaurants and groceries. The breakfast buffet is ample. The service is impeccable.
GRACE P, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Verified Expedia guest review

8/10 Very good

Generally good with room for some improvements.
Generally all went well. Two things I would like to highlight. One is that we were guaranteed late check out at 2pm and this was further confirmed at check in. However on the last day we got a call from reception at 1pm that we had to check out and there was no late check out. We were pressed to check out despite I highlighting to them. We therefore had to rush and checkout. But eventually the staff apologised when the error was realised. The second point concerns the chairs in the restaurant where breakfast was served. Could the hotel look into have guards on the foot of the chairs as they are so noisy when you move them. Very irritating, indeed.
Ravindran, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

bragi, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

My Favorite Place in Hanoi
Always a delightful stay here. Great hotel, lovely location and very friendly staff.
Megan, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

This 1 bed room suite is prefect, feel like home.
ARTHUR, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Takashi, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Nice stay
It was so comfy and cozy acconidation. We stayed with our pet, it is pet available hotel/residence. People were not crowded and very warm.
Jin Ho, 1-night family trip
Verified Hotels.com guest review