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All properties in Palo Alto, California, United States of America

Hilton Garden Inn Palo Alto

3-star hotel with indoor pool, near San Antonio Shopping Center

  • Free WiFi
From
Rs9,556

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  • Lobby
  • Lobby
  • Room, 1 King Bed - Living Area
  • Suite, 1 King Bed, Accessible, Non Smoking (Hearing Accessible) - Living Area
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1 / 33Lobby
4216 El Camino Real, Palo Alto, 94306, CA, United States of America
8.6.Fabulous.
  • Bed was not good. I had paid for breakfast but the kitchen was closed due to COVID…

    Nov 7, 2020

  • Excelente

    Jun 8, 2021

See all 468 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Convenient
Quiet
Easy parking
Dining options
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 174 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center

For families

  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace

What’s around

  • Heart of Palo Alto
  • San Antonio Shopping Center - 20 min walk
  • Rengstorff Park - 38 min walk
  • Los Altos History Museum - 42 min walk
  • Computer History Museum - 4 mi / 6.4 km
  • Stanford University - 7.7 mi / 12.4 km

Book this property and collect stamps after your stay

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Enter dates for 2 guests

  • Room, 1 King Bed
  • Room, 2 Queen Beds
  • Room, 1 King Bed, Accessible, Non Smoking (Hearing Accessible)
  • Room, 2 Queen Beds, Accessible (Hearing Accessible)
  • Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Accessible, Bathtub (Mobility Accessible w/ Tub)
  • Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)
  • Room, 2 Queen Beds, Accessible, Bathtub (Mobility Accessible w/ Tub)
  • Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)
  • Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)
  • Suite, 1 King Bed, Accessible, Non Smoking (Hearing Accessible)
  • Room, 1 King Bed, Accessible, City View (Mobility Accessible w/ Tub)
  • Room, 1 King Bed, City View
  • Room, 1 King Bed, Accessible, City View (Hearing Accessible)
  • Room, 1 King Bed (Drinks & Snacks)
  • Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

What’s around

Landmarks

  • Heart of Palo Alto
  • San Antonio Shopping Center - 20 min walk
  • Rengstorff Park - 38 min walk
  • Los Altos History Museum - 42 min walk
  • Computer History Museum - 4 mi / 6.4 km
  • Stanford University - 7.7 mi / 12.4 km
  • Apple Campus - 10.1 mi / 16.3 km
  • Levi's Stadium - 10.8 mi / 17.4 km

Getting around

  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 20 min drive
  • San Francisco International Airport (SFO) - 31 min drive
  • Oakland Intl. Airport (OAK) - 47 min drive
  • San Antonio Station - 25 min walk
  • California Ave Station - 5 min drive
  • Mountain View Station - 6 min drive
map
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4216 El Camino Real, Palo Alto, 94306, CA, United States of America

At a glance

Hotel size

  • This hotel has 174 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 14.00 per night)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • To-go breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Indoor pool
  • Fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 3000
  • Conference space size (meters) - 279

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Year Built - 2015
  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages Spoken

  • English

In the room

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Free toiletries

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Garden Grille and Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Hilton Garden Inn Palo Alto Hotel
  • Hilton Garden Inn Palo Alto
  • Hilton Palo Alto Palo Alto
  • Hilton Garden Inn Palo Alto Hotel
  • Hilton Garden Inn Palo Alto Palo Alto
  • Hilton Garden Inn Palo Alto Hotel Palo Alto

Optional extras

Self parking costs USD 14.00 per night

Breakfast costs between USD 12 and USD 15 per person (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • 0.195 percent tourism fee will be charged

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hilton Garden Inn Palo Alto does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 14.00 per night. Electric vehicle charging is available.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Garden Grille and Bar offers American cuisine. Nearby restaurants include The Sea by Alexander's (4-min walk), Dinah's Poolside Restaurant (5-min walk), and Fuki Sushi (7-min walk).
  • Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center.
8.6.Fabulous.
  • 8.0.Very good

    Poor checkin experience

    When I came into the lobby to check in, there was one person at the front desk, and one person in front of me in line. No one was being helped, as the desk clerk was talking to another member of the staff about cleaning supplies he needed the desk clerk to get out of storage for him. Then, the desk clerk took a call. After taking the call, the desk clerk then went to a storage area to get towels, toilet paper, and other housekeeping supplies for the other staff member. He then went for a second handful of supplies. In all, he left the two customers standing in line for 10 minutes, with no one helping them, while he was doing these other things. My thought was "Why isn't this guy telling the person from housekeeping to go take a break while he takes care of the guests in line, and why is he helping the person on the phone when he has customers standing in front of him? Why isn't he letting it go to voicemail or asking to take a message and get back to the person when he doesn't have customers waiting to be helped?" When I got up to the front desk, I was already in a bad mood because of the lack of respect I was shown. I simply expect better from a Hilton property.

    John, 1 night business trip, May 17, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    not that happy

    PAULA, 3 night family trip, May 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay. Clean, comfortable.

    Susan, 2 night trip, May 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place to stay for Stanford appts

    Very clean and comfortable room. The bed and pillows are great, like the convenience of mini fridge and microwave. You can’t go wrong staying here.

    Susan, 1 night trip, May 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very safe and clean, employees were professional and polite. Would stay there again if I ever visit Palo Alto again.

    Victor, 3 night trip with friends, Apr 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Definitely recommend

    Overall it was a pretty good, stay seemed pretty clean, the restaurant was closed due to Covid . which was kind of sucky but everything else was good. Great location

    Aida, 1 night family trip, Apr 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great

    Carrie, 1 night family trip, Apr 16, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Overbooked. Not ok. Will never stay again. Went to Hyatt.

    CHRISTOPHER, 1 night business trip, Apr 12, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Hope Things Get Better

    Close in consistency to most Hilton Garden Inn stays; always clean and well-appointed environment. Five things I noticed as uncharacteristic of this hotel location: 1). Avoidant staff at the front desk 2). Unusually intense Covid interview 3). No coffee available in lobby or by staff in the morning. 4). An aloof feel by staff, in general 5). There are two towers to this hotel, which were never explained after registration for elevator access to each Palo Alto is still in “lock-down” mode, with masks required on hiking trails, in parks and on sidewalks- after half the world is already vaccinated. However, the disconnection with customers was as though this particular hotel was in fear mode. Most other businesses I visited in Palo Alto felt less regimented or unfriendly. It seems outside forces are putting pressure on this hotel or management is simply disengaged.

    Robert, 1 night trip, Apr 2, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Two days of lost work

    No wifi and hot water for 2 days.

    2 night business trip, Mar 30, 2021

    Verified Hotels.com guest review

See all 468 reviews