M Social Singapore (SG Clean)

We had to wait for 1.5 hours just to check in! Imagine you want to have a staycation after working all week and you had to stand and wait that long JUST to enter. I paid so much for that loft room to wait so long. First time to experience such that we have to Q twice just to get a key card. Staff are also unprepared during CNY- you know there will be a lot of people coming in and you are obviously understaffed that day! We dined at Beast and Butterflies and oh my goodness they took 45 mins to 1 hour to completely serve our orders. We almost left! Breakfast was horrible - the staff dont even know which order is which! She went round and round asking if this is your order or not. Did you not have any table number assignments AT ALL??? This is entirely an IRRESPONSIBLE management. The pool and other amenities are all average. Not hotel-like ambiance at all.

Had a 2D1N stay at M social with my husband and was disappointed by the state of the room. It was infested with ants and extremely dark (despite turning on all the lights available).

Hotels.com offered multiple benefits including late check out and complimentary drink coupon for the stay. However, upon checking in, the staff were rather unpleasant in checking us in, not explaining the amenities, or even mentioning the room number before passing us our cards. We also had to ask for late checkout at which they told us it was based on availability. We also had to ask for the drink coupon which was left out

Amazing

Good location for food

For breakfast, not bad. In room I dun like pillow, felt not comfortable to sleep, it is OK.

Hotel room was clean and well maintained. Relatively new hotel in good condition. The area has many bars and restaurants that will spoil u with choices. Check in early to avoid long queue but resulted in early check out too.

The rooms were nice and ok, but there were little flies in the room and on the pillow... which puzzled me. Used coffee capsule fr previous guests was not cleared and the machine was not cleaned. Otherwise the stay was nice.... but it was marred by the post stay experience of us trying to retrieve a soft toy left behind by my child. We were at first quite confident of getting it back as this is not overseas hotel and it is not a valuable item to others. Tried to call the hotel multiple times the next morning after check out but nobody picks up the phone throughout the day! No choice so i left messages in facebook and instagram and was left to wait for response. We couldnt wait and made a trip down next day. But was told it was not found. A bright green toy left behind in the room... but nobody seem to see it... was it dumped? My child was devastated.

When at the health declaration counter, the staff told me that they will call when the room is ready. However after waiting for more than an hour, I decide to check with her again on the status. To my dismay, she merely brush aside saying “oh, no one called you?” Totally bad coordination and service. I am checking in a couple of hours after the start of the official check in timing. Why was the room not ready? Goodness!

Overall experience is pleasant, customer service is ok good but could have been more helpful to answer questions on Hotels.com app. In person, housekeeping staff is really helpful. Hotel condition is ok as you can see its age especially mold is found in many places in the guest room with flies coming up from the bathroom drain hole... Location is really good which makes us to consider for future stay.