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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen, Mexico

5-star5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710, Mexico

5-star beachfront hotel with spa, near Quinta Avenida
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Our stay was amazing. The staff was incredible and were all very helpful. The room was…Aug 10, 2020
  • Excellent, well disciplined staff. Service orientated, I love tvs place Aug 9, 2020

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen, Mexico

from Rs10,177
  • Room, 1 King Bed, Partial Ocean View
  • Room, 1 King Bed, Ocean View
  • Room, 2 Queen Beds, Ocean View
  • Room, 2 Queen Beds, Oceanfront
  • Room, 1 King Bed
  • Room, 2 Queen Beds
  • Grand, Suite, 1 King Bed
  • Suite (Plunge Pool)
  • Room, 1 King Bed (Swim up) Club Access
  • Room, 2 Queen Beds (Swim Up) Club Access
  • Room, 2 Queen Beds, Partial Ocean View
  • Room, 2 Queen Beds, Accessible (Shower)
  • Club Room, 1 King Bed
  • Club Room, 1 King Bed, Ocean View
  • Club Room, 2 Queen Beds, Ocean View
  • Executive Suite, 1 King Bed
  • Room, 1 King Bed (Plunge Pool)
  • Room, 2 Queen Beds (Plunge Pool)
  • Club Room, 1 King Bed, Partial Ocean View
  • Club Room, 2 Queen Beds, Partial Ocean View
  • Presidential Room

What’s around Grand Hyatt Playa Del Carmen Resort, Playa del Carmen, Mexico

Landmarks

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 8 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Xcaret Eco Theme Park - 7.1 mi / 11.4 km
  • Xplor Theme Park - 7.7 mi / 12.5 km
  • Maroma Beach - 10.6 mi / 17.1 km
  • Cozumel Museum - 20.4 mi / 32.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Key facts

Hotel size

  • This hotel has 314 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-in/out
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation. Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets allowed *

  • Restrictions apply *

  • 1 per room (up to 49 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Year Built - 2014
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 47-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

The Grill at 1 26 - This beachfront steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Recreation

On Site

  • Steam room
  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby

Grand Hyatt Playa Del Carmen Resort, Playa del Carmen, Mexico’s small print

Also known as

  • Grand Hyatt Playa Carmen Resort
  • Grand Hyatt Playa Carmen
  • Hyatt Del Carmen Del Carmen
  • Grand Hyatt Playa Del Carmen Resort Hotel
  • Grand Hyatt Playa Del Carmen Resort Playa del Carmen
  • Grand Hyatt Playa Del Carmen Resort Hotel Playa del Carmen

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:00 AM to 8:00 PM.
  • Parking height restrictions apply.

    Guests must contact this property in advance to reserve cribs/infant beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • Resort fee: USD 25 per accommodation, per night

    Resort fee inclusions:

    • Fitness center access
    • Newspaper
    • In-room coffee

    Inclusions may be listed elsewhere on the page as free or for a surcharge.

    Optional extras

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Valet parking costs USD 8 per day

    Rollaway beds are available for USD 55.0 per night

    Full breakfast is offered for an extra charge of USD 30 per person (approximately)

    Children's club access is available for an extra charge

    Babysitting/childcare is available for an extra charge

    Pets are allowed for an extra charge of USD 100 per pet, per stay

    Service animals exempt from fees

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Grand Hyatt Playa Del Carmen Resort, Playa del Carmen, Mexico

    • Does Grand Hyatt Playa Del Carmen Resort offer free cancellation for a full refund?
      Yes, Grand Hyatt Playa Del Carmen Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Grand Hyatt Playa Del Carmen Resort?
      Yes. Valet parking costs USD 8 per day.
    • Is there a pool at Grand Hyatt Playa Del Carmen Resort?
      Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
    • Are pets allowed at Grand Hyatt Playa Del Carmen Resort?
      Yes, pets are welcome, with a limit of 1 per room and maximum weight of 49 lbs per pet. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees.
    • What are the check-in and check-out times at Grand Hyatt Playa Del Carmen Resort?
      You can check in from 3:00 PM to 6:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Grand Hyatt Playa Del Carmen Resort?
      Yes, there are 3 onsite restaurants.
    • What is there to do near Grand Hyatt Playa Del Carmen Resort?
      Recommended spots to visit include Quinta Avenida (1-min walk) and Mamitas Beach Club (8-min walk), along with Playa del Carmen Maritime Terminal (1 mi) and Xcaret Eco Theme Park (7.1 mi).

    Recent reviews

    Superb 9.0 From 774 reviews

    Very good 8.0
    Esmerelda and the staff were beyond helpful. The fitness center and were closed so the resort fee shouldn’t be charged
    Brad, us1 night trip
    Exceptional 10.0
    amazing experience!
    We loved it ! Amazing hotel and staff !!
    Kelly, us2 night family trip
    Exceptional 10.0
    Really fantastic service at the club level. Having access to the club with breakfast, dinner, and (non-alcoholic) drinks all day is definitely worth it. The “light appetizers” for dinner are actually full entrees. The room was beautiful and the spa was an amazing experience. My only complaint is the “daylight” club in/next to the resort, but it doesn’t seem to be open every day.
    Laura, us4 night trip
    Good 6.0
    New Years 2020 at the Hyatt
    The hotel rooms were a little sparse and run down. The location is lovely and the service was good. It is easy to walk into the shopping area to try an outside restaurant. The music blasting on New Year's Eve was a bit of a torture as they had live rock bands playing at the pool until 1:30 - 2:00 AM which is challenging when you have children who want to go to sleep. Music does carry at this location from the pool and something you should consider if you like quiet nights.
    Keith, us3 night family trip
    Good 6.0
    Decent hotel
    The Hotel is very clean with mostly friendly staff. The beach area is small and busy. I payed for an ocean view was given a 2nd floor room with plants in my view. You may want a room on a higher floor. Overall cleanliness of room is quite good as is the outside and landscaping is immaculate. The buffet breakfast has a lot of options my only issue is with the number of flies on all the food – couldn’t have over half the items as they were covered in flies. The manager said that it was common at this time of the year and they are looking to solve the issue. Would have expected better from such a hotel where you are paying a lot for the buffet. The beach music is loud on left side of hotel but not really audible inside the room. Quinta Avenida is walking distance from hotel and all the tourist areas are a short walk. Will I stay here again – probably not – breakfast being a big turn off, lack of a decent beach and service at the pool area being spotty.
    Abhinav, us4 night family trip
    Very good 8.0
    Great!
    Very high level hotel. Clean, good service, good facilities. The only downside is that there is no Jacuzzi.
    Amit, us4 night trip
    Fair 4.0
    Alright
    Dan, mx1 night trip with friends

    Grand Hyatt Playa Del Carmen Resort, Playa del Carmen, Mexico

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