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Grand Hyatt Playa Del Carmen Resort

Photo gallery for Grand Hyatt Playa Del Carmen Resort

Exterior
On the beach, white sand
On the beach, white sand
4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Overview of Grand Hyatt Playa Del Carmen Resort

Grand Hyatt Playa Del Carmen Resort

5.0 star property
5-star beachfront aparthotel with spa, near Quinta Avenida

8.8/10 Fabulous

1,126 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Avenida - 1 min drive
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Playacar Golf Club - 13 min drive
  • Xplor Theme Park - 17 min drive
  • Xcaret Eco Theme Park - 20 min drive
  • Ferry to Cozumel - 25 min drive
  • Maroma Beach - 28 min drive
  • Xel-Há Park - 41 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • That's Amore - 2 min walk
  • Sushiclub - 2 min walk
  • El Mediterraneo Restaurant - 2 min walk
  • Micaelas - 2 min walk
  • Romagna Mia - 3 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Grand Hyatt Playa Del Carmen Resort is a great choice for your beach stay in Playa del Carmen, putting you near activities like scuba diving, snorkeling, and parasailing. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Offering a beachfront location, Sushi 'n' Raw Bar serves Japanese cuisine and is open for dinner. A poolside bar and a 24-hour fitness center are other highlights, and apartments offer up nice touches like iPod docks and rainfall showerheads. Fellow travelers say great things about the location and spacious guestrooms.

All-inclusive

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Property size

  • 314 apartments
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 49 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and off-leash area available
  • Pet sitting services offered

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (USD 20 per day)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle from 9:00 AM to 6:00 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • 4 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 47-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All-inclusive

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Sushi 'n' Raw Bar - This beachfront sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 36 per person
  • Airport shuttle service is offered for an extra charge of USD 153 per vehicle (one-way, maximum occupancy 2)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 55.0 per night
  • Children's club access is available for an extra charge
  • Airport shuttle service for children up to age 11 costs USD 35 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

  • Valet parking costs USD 20 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards, debit cards and cash.</p>
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

Also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen

Frequently asked questions

Does Grand Hyatt Playa Del Carmen Resort offer free cancellation for a full refund?
Yes, Grand Hyatt Playa Del Carmen Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Hyatt Playa Del Carmen Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hyatt Playa Del Carmen Resort?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Grand Hyatt Playa Del Carmen Resort?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 49 lbs per pet. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees. Dog exercise areas, pet-sitting services, and food and water bowls are available.
Is parking offered on site at Grand Hyatt Playa Del Carmen Resort?
Yes. Valet parking costs USD 20 per day.
Is airport shuttle service offered by Grand Hyatt Playa Del Carmen Resort?
Yes, an airport shuttle is available from 9:00 AM to 6:00 PM on request. The charge is USD 153 per vehicle one-way.
What are the check-in and check-out times at Grand Hyatt Playa Del Carmen Resort?
You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
What is there to do at Grand Hyatt Playa Del Carmen Resort and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Grand Hyatt Playa Del Carmen Resort also has a 24-hour fitness center and a sauna, as well as an arcade and a garden.
Are there restaurants at or near Grand Hyatt Playa Del Carmen Resort?
Yes, Sushi 'n' Raw Bar offers alfresco dining, Japanese cuisine, and ocean views. Nearby restaurants include Maiz De Mar (3-min walk), Byblos (3-min walk), and Spice (3-min walk).
Does Grand Hyatt Playa Del Carmen Resort have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Grand Hyatt Playa Del Carmen Resort like?
Grand Hyatt Playa Del Carmen Resort is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 4 minutes' walk from Quinta Alegría Shopping Mall. Travelers say that the aparthotel is in a great location.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.1/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Awesome Business Trip / Babymoon
I stayed at the Hyatt for a business trip / babymoon with my wife. Property was very clean and staff was awesome. Everything we needed was within walking distance
andrew, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

jorge, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Everything about this hotel is fine, except for the fact that they close the pool very early and it does not have a spa in the pool area. If you want to use the pool spa, it is in a seperate area and you have to pay $35 USD. The hotel is beautiful nonetheless. The food is okay. I like the fact that they have room service 24 hours.
Ann, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Great Location! Nice Property.
The Pool was small, part of it was under construction. The seating around the pool and the beach is limited so it cannot accommodate a full hotel. Luckily it was not full. Playa Del Carmen City is fabulous! lots of restaurants and great night atmosphere. Felt completely safe and had a great time! There was an afternoon DJ that played really excellent music to keep the beat up.
Mike, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay
Stay was great but as its a resort i would highly recommended getting an all inclusive. If travelling with kids, there is no refrigerator or microwave in room. Overall a very nice, clean place. Staff is super helpful.
Entrance
Muhammad, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

nigel, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Our stay was great! Staff very polite and helpful. Very nice resort , although in my plastic nights stay a roach happened to be in my room. I’m thinking it couldn’t have been there after the rain …… I have a fear of roaches haha . Keep up the great work!
Verified Expedia guest review

4/10 Fair

Verified Expedia guest review

4/10 Fair

Verified Expedia guest review

8/10 Very good

If you take an ocean view room please ask them if you will be in on top of the pool party Coralina. If you want a quiet room that you can rest maybe during the day have them move you
Juan, 3-night family trip
Verified Expedia guest review