Santa Lucia House - Forum

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In-room safe, free WiFi, bed sheets
In-room safe, free WiFi, bed sheets
In-room safe, free WiFi, bed sheets
In-room safe, free WiFi, bed sheets

Overview of Santa Lucia House - Forum

VIP Access

Santa Lucia House - Forum

4.0 star property
Upscale hotel in Downtown Cuenca with bar/lounge

9.2/10 Superb

184 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Refrigerator
Map
Antonio Borrero 10-91 y Mariscal Lamar, Cuenca, Azuay, 010150
Main amenities
  • Daily housekeeping
  • Bar/lounge
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Meeting room
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
For families
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Refrigerator (on request)
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Cuenca

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 13 min drive
  • Airport shuttle (surcharge)

About this property

Santa Lucia House - Forum

Santa Lucia House - Forum is just 1.8 mi (2.9 km) from the airport and offers a shuttle (available 24 hours) for USD 24 per vehicle roundtrip. You can be pampered with massages, then unwind with a drink at the bar/lounge. Fellow travelers like the helpful staff and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 10 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free 24-hour offsite parking within 1148 ft

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free self-serve breakfast each morning 7:00 AM–10:00 AM
  • Bar/lounge

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • In-room accessibility
  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium satellite channels

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 24 per vehicle (roundtrip)

Children & extra beds

  • Airport shuttle service for children costs USD 0

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 10 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

FORUM Hotel Cuenca
FORUM Cuenca
FORUM Hotel
Santa Lucia House Forum Cuenca
Santa Lucia House - Forum Hotel
Santa Lucia House - Forum Cuenca
Santa Lucia House - Forum Hotel Cuenca

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Good

irene gunawan, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Nice place. Well located. Staff not helpful
Ricardo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Delightful Hotel
Our stay in Cuenca was completely enhanced by the extraordinary staff and amenities at this hotel. We enjoyed a delicious breakfast each morning and a glass of wine in the delightful courtyard in the evening. The rooms were beautiful and very comfortable.
Laurel, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

A wonderful small hotel very well located in downtown Cuenca. Good security. Nice well appointed small room. Beware the stairs as there is no elevator and my room was two floors up. Most helpful staff for tourist needs. Found me a good private tour to Ingaparika at $80 including a good guide and local driver. Hotel is part of a larger hotel across the road and two blocks which has a first class dining room. This House is a bit cheaper but has a great breakfast included in the price.
Geoffrey, 4-night trip
Verified Expedia guest review

8/10 Very good

Really enjoyed my stay. Beautiful property and well located. The only issue was that I had paid in full for 2 rooms and when I got there they said I only booked 1 room. They didn’t try to resolve it with Expedia and wanted me to pay for another room. I showed them my paid receipt from Expedia and they finally agreed to give me 2 rooms as I had booked with no additional cost. Besides this issue, everything else was perfect and the rest of the staff was great.
Cristina, 1-night family trip
Verified Expedia guest review

6/10 Good

Although this hotel is centrally located and the staff is friendly , is extremely noisy at all times.
Alejandro, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The refurbished house had so many interesting features to explore and see. The sitting room with a piano and the other little sitting nooks were very nice. The included breakfast was served fast and with 5star restaurant quality and was delicious. Coffee was great! Fernando worked the front desk, spoke great English and was always there to help and happy to answer questions. I have to say,he is responsible for making our stay wonderful!
dana, 7-night romance trip
Verified Expedia guest review

8/10 Very good

paul, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yuqiong, 3-night trip
Verified Expedia guest review

10/10 Exceptional

My family and I stayed for 3 nights and it was one of the nicest and most comfortable hotel. The ambiance was beautiful and peaceful, even though the hotel is located in the heart of old Cuenca. The staff was attentive and very knowledgeable of the area. Overall, it was an excellent place to stay.
Veronica, 1-night family trip
Verified Expedia guest review