Sumai Hotel Apartment

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Beach
Beach
Beach
Indoor pool

Overview of Sumai Hotel Apartment

Sumai Hotel Apartment

3.0 star property
3-star hotel in Kuala Terengganu with indoor pool and restaurant

6.4/10 Good

51 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Restaurant
Map
Lot 4479 Jalan Persinggahan, Batu Buruk, Kuala Terengganu, Terengganu, 20400
Main amenities
  • Daily housekeeping
  • Restaurant
  • Indoor pool
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Barbecue grills
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator

Room options

About this area

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood) - 25 min drive

About this property

Sumai Hotel Apartment

3-star hotel
Sumai Hotel Apartment provides amenities like dry cleaning/laundry services and a restaurant. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a banquet hall, and meeting rooms
  • Concierge services, express check-out, and a front desk safe
  • Guest reviews give top marks for the location
Room features
All guestrooms at Sumai Hotel Apartment boast comforts such as air conditioning, in addition to amenities like free WiFi and free bottled water. Guests reviews say good things about the comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • 32-inch LCD TVs with satellite channels
  • Electric kettles, ceiling fans, and daily housekeeping

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 64 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Barbecue grills
  • Room service (limited hours)

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • An indoor pool

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path to elevator
  • Wheelchair-width doorways

Languages

  • English
  • Malay

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps

Special features

Dining

Bintang Laut - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

  • Deposit: MYR 100.00 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 20 for adults and MYR 12 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Sumai Hotel Apartment Kuala Terengganu
Sumai Apartment Kuala Terengganu
Sumai Apartment
Sumai Hotel Kuala Terengganu
Sumai Hotel Apartment Hotel
Sumai Hotel Apartment Kuala Terengganu
Sumai Hotel Apartment Hotel Kuala Terengganu

Frequently asked questions

Does Sumai Hotel Apartment offer free cancellation for a full refund?
Yes, Sumai Hotel Apartment does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sumai Hotel Apartment?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sumai Hotel Apartment?
Yes, there's an indoor pool. Guests have pool access from 9:00 AM to 7:00 PM.
Are pets allowed at Sumai Hotel Apartment?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sumai Hotel Apartment?
Yes, there's free self parking.
What are the check-in and check-out times at Sumai Hotel Apartment?
You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Express check-out is available.
What is there to do at Sumai Hotel Apartment and nearby?
Sumai Hotel Apartment has an indoor pool.
Are there restaurants at or near Sumai Hotel Apartment?
Yes, Bintang Laut offers local and international cuisine. Nearby restaurants include Asia Signature (7-min walk), Gossip Kitchen (10-min walk), and Fauzi Nasi Kerabu (14-min walk).
What's the area around Sumai Hotel Apartment like?
Sumai Hotel Apartment is a short 18-minute walk from Kuala Terengganu Drawbridge and 7 minutes' walk from KTCC Mall. Travelers say that the hotel is in a great location.

Overall score and ratings

6.4

Good

6.3/10

Cleanliness

7.4/10

Staff & service

5.5/10

Amenities

5.7/10

Property conditions & facilities

8/10 Very good

zaini, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Minimal tapi boleh stay lagi.
Aircond rosak tapi lepas maintance datang, sejuk semula :) Telefon pun rosak tapi maintainece tukar telefon lain & boleh guna. Tapi semua selesai dalam masa kurang 30 minit. TQ Sumai :-) Lantai toilet licin. Tolong sediakan sabun basuh pinggan kalau boleh sebab nak basuh cawan2 tu. Overall okeh, suka :D Tp staff sangat membantu, tq.
Nor Afida, 1-night family trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

Location to surrounding
1-night family trip
Verified Expedia guest review

4/10 Fair

Overall disappointing. I will not come again.
1-night romance trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

will repeact
1-night family trip
Verified Expedia guest review

6/10 Good

good staff
Nurul, 1-night family trip
Verified Expedia guest review

4/10 Fair

Haziman, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Just normal aprtment nothing awesome
M Aizuddin, 1-night business trip
Verified Hotels.com guest review