4/10 Fair
23 January 2023
Bugs in bathroom, had to move room
Would not recommend this hotel. Pleasant enough staff on check-in. Didn't know on booking or check-in that pool was not working and wouldn't be for another month (informed when I asked). Went to ground floor room 121, had lots of bugs in bathroom. Immediately went back to reception, was asked to show pictures of them, initially told there wasn't anything that could be done because maintenance had gone home, wasn't initially offered another room until I asked, was moved to room 226 upstairs which did not have any bugs. Was a jacuzzi room which I did use but was very noisy. Decent breakfast, lots of food options and seating available, seemed clean and frequently replenished.
Matt
Matt, 1-night trip
Verified Hotels.com guest review