4/10 Fair
25 September 2023
Left wanting more
I checked in late in the day, took a walk on the beach and went to sleep. I booked a two night stay in a room with an ocean view to get some much needed down time. When I woke up I found that there was no water to the toilet. When I called the front desk, they said maintenance would be in at 9am. I was surprised that there was no offer of help to me without a toilet for the next few hours. The front desk called back after 10 minutes an offered to move me to another room. I packed up and moved, only to find a dark dingy room with dead moths and a view of a rock wall! I was beyond disappointed. The room I booked was over $200/night for an ocean view, which I no longer had. I went back to the front desk and asked to check out. This was not the relaxing trip I had planned. They did return my money for the 2nd night, but my trip was over at this point.
Margaret
Margaret, 2-night trip
Verified Hotels.com guest review