Guests
All properties in Mount Cook, Canterbury, New Zealand

The Hermitage Hotel Mount Cook

Mountain hotel in Mount Cook with 2 restaurants and bar/lounge

  • Free WiFi and free parking
From
Rs11,374

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  • Boating
  • Boating
  • Superior Twin Room, Mountain View - Bathroom
  • Premium Double or Twin Room, Mountain View - Bathroom
  • Boating
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89 Terrace Road, Mount Cook, 7999, New Zealand
8.4.Very good.
  • Excellent location But rooms ain’t that great at all. Probably I feel is overly priced…

    Apr 24, 2019

  • Our stay was incredible and if you are thinking about going - just go!

    Oct 20, 2021

See all 650 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Walkable
Safe
Easy parking
Dining options
  • Free WiFi
  • Free parking
  • Non-smoking

Property highlights

Main amenities

  • 164 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Free area shuttle
  • Outdoor tennis court
  • Terrace

For families

  • Playground on site
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • In a national park
  • Mount Cook National Park - 1 min walk
  • Te Wahipounamu - 1 min walk
  • Aoraki / Mount Cook Visitor Center - 4 min walk
  • Kea Point Walk - 18 min walk
  • Mueller Glacier - 29 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double or Twin Room
  • Standard Double Room, Mountain View
  • Superior Twin Room, Mountain View
  • Premium Double or Twin Room, Mountain View
  • Signature Double or Twin Room, Mountain View

What’s around

Landmarks

  • In a national park
  • Mount Cook National Park - 1 min walk
  • Te Wahipounamu - 1 min walk
  • Aoraki / Mount Cook Visitor Center - 4 min walk
  • Kea Point Walk - 18 min walk
  • Mueller Glacier - 29 min walk
  • Red Tarns - 30 min walk
  • Tasman Lake - 5.6 mi / 9 km
  • Tasman Glacier - 5.6 mi / 9 km
  • Lake Pukaki - 13.9 mi / 22.3 km

Getting around

  • Christchurch International Airport (CHC) - 123.5 miles/198.8 km
  • Free area shuttle
map
See on map
89 Terrace Road, Mount Cook, 7999, New Zealand

At a glance

Hotel size

  • This hotel has 164 rooms

Arriving/leaving

  • Check-in time 3:00 PM-10:00 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area

Things to do

  • Outdoor tennis courts - 1
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site

Working away

  • Number of meeting rooms - 1

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • Chinese
  • English
  • French
  • German
  • Japanese

In the room

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator (on request)

More

  • Daily housekeeping

Special features

Dining

Alpine Restaruant - This buffet restaurant serves breakfast, lunch, and dinner. Reservations are required.

Panorama Room - Onsite restaurant. Reservations are required. Open daily.

Snowline Bar - Onsite bar. Open daily.

Sir Edmund Hillary Cafe - Onsite café. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Credit card charges are subject to an extra charge of 2 percent

Children & extra bedsPay at property

  • Rollaway beds are available for NZD 26 per night

PetsPay at property

  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Temperature checks are available to guests and guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for lunch.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Also known as

  • Hermitage Hotel Mount Cook
  • Hermitage Mount Cook
  • The Hermitage Mount Cook
  • The Hermitage Hotel Mount Cook Hotel
  • The Hermitage Hotel Mount Cook Mount Cook
  • The Hermitage Hotel Mount Cook Hotel Mount Cook

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Hermitage Hotel Mount Cook does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - 10:00 PM. Check-out time is 10 AM. Contactless check-out is available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include The Old Mountaineer Cafe (5-min walk) and Chamois Bar & Grill (10-min walk).
  • Have fun with onsite activities such as hiking, and improve your game on the tennis courts. The Hermitage Hotel Mount Cook also has a garden.
8.4.Very good.
  • 10.0.Exceptional

    Amazing location

    Wonderful location and beautiful hotel.

    tracey, 1 night family trip, Oct 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Awesome views

    Lovely location. Staff very friendly and helpful. Beautiful views of the mountains. Great dinner in the restaurant

    Kathy, 1 night trip with friends, Oct 13, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Ok

    To be fair we stayed under level 2 conditions and facilities ordinarily available were not open. We stayed in the front part of the building, standard rooms I think, which were clean but very simple. I’d recommend upgrading to the premium rooms. These standard rooms still had a view and we had a balcony (2nd floor)

    Paula, 2 night trip, Sep 20, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Very poor customer service upon checking in and out. Staff ignored customers and seem to be having endless issue with the I.T systems at reception and the restaurant. The $49 buffet was terrible with a poor selection and the quality of food was either overcooked and dry or cold. The door in my room was not sealed properly and let in light and noise. Fridge in room froze my food. What a waste. TV Channel selection was very poor. For the price you pay the experience was below average. It seems maybe they have rested on their laurels because there are no other hotel choices nearby. The location is awesome but the Hermitage deserves no more than 2 stars. Very disappointing experience.

    2 night trip, Aug 9, 2021

    Verified Wotif guest review

  • 6.0.Good

    Great view from both restaurant and room. Felt the bathroom needed updating, there was no water pressure in the shower and would have been better if it was a detachable shower head. Allinall the room was a bit tired.

    1 night romance trip, Aug 9, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Fantastic mountain view Kind staffs Comfort

    1 night family trip, Aug 8, 2021

    Verified Expedia guest review

  • 8.0.Very good

    A perfect site for mountain views, friendly staff, very welcoming especially Mereoni. Will definitely return even though the facilities was not up to expectations but the caring and very supportive staff you have is world class. Thank you so much Hermitage

    2 night trip, Aug 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    A beautiful setting, and magnificent service, and room.

    1 night romance trip, Aug 3, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Loved every bit of it, beautiful scenery, tranquil place to be

    1 night romance trip, Jul 28, 2021

    Verified Expedia guest review

  • 6.0.Good

    View was good, but heater would not turn off and room was far to hot overnight

    1 night romance trip, Jul 27, 2021

    Verified Wotif guest review

See all 650 reviews