Ascott Waterplace Surabaya

Photo gallery for Ascott Waterplace Surabaya

Primary image
2 outdoor pools, free cabanas
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing

Overview of Ascott Waterplace Surabaya

Ascott Waterplace Surabaya

4.5 star property
Luxury aparthotel with 2 outdoor pools, near Pakuwon Mall

8.4/10 Very good

78 verified Hotels.com guest reviews

Guests rated location

  • Shopping11 positive mentions

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchenette
Map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126
Main amenities
  • 182 smoke-free apartments
  • Daily housekeeping
  • Restaurant
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Fitness center
  • Children's pool
  • Waterslide
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
Feel at home
  • Children stay free
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Kitchenette
  • Separate bedroom
Cleaning & safety
  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
  • Contactless check-out

Choose dates to view prices

About this area

What's nearby

  • Tunjungan Plaza - 11 min drive

Getting around

  • Surabaya (SUB-Juanda) - 21 min drive
  • Surabaya Gubeng Station - 12 min drive
  • Surabaya Pasar Turi Station - 33 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

About this property

Ascott Waterplace Surabaya

A great choice for a stay in Surabaya, Ascott Waterplace Surabaya features a free kids' club and offers an airport shuttle (available 24 hours) for IDR 432099 per vehicle. After splashing around at one of the 2 outdoor pools, guests can grab a bite to eat at the coffee shop/cafe. A fitness center and a children's pool are offered, and in-room conveniences include washing machines and refrigerators. The helpful staff and breakfast get good marks from fellow travelers.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 15
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Free pool cabanas

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • 24-hour roundtrip train station shuttle (surcharge)
  • Train station shuttle on request

Family friendly

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Toaster
  • Electric kettle
  • Free tea bags/instant coffee
  • Cookware/dishes/utensils

Dining

  • Continental breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 160494 for adults and IDR 80247 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Bedrooms

  • Bed sheets provided
  • Alarm clock

Bathrooms

  • Hair dryer
  • Free toiletries
  • Bathrobes
  • Slippers
  • Towels provided
  • Toothbrush and toothpaste

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 32-inch LED TV with cable/satellite service
  • DVD player

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Washing machine
  • Dry cleaning/laundry service
  • Laundry service

Work spaces

  • 24-hour business center
  • 2 meeting rooms
  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Safe at front desk
  • Free newspapers (lobby)

Location highlights

  • In the shopping district
  • In the entertainment district
  • In the suburbs
  • Near a health or beauty spa
  • Near a hospital
  • Near outlet shopping

Things to do

  • Fitness center
  • Waterslide
  • Fitness facilities nearby (free access)
  • Theme parks nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 182 rooms
  • 33 floors
  • 1 building
  • Art Deco architecture

Fees & policies

Refundable deposits

  • Deposit: IDR 500000 per stay

Optional extras

  • Continental breakfast is offered for an extra charge of IDR 160494 for adults and IDR 80247 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 432099 per vehicle (one-way, maximum occupancy 6)
  • Train station pick-up and train station drop-off service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from March 1 2021 to December 31 2022 (dates subject to change):
  • Children's club
  • Swimming pool

Children & extra beds

  • Airport shuttle for children between the ages of 1 and 12 costs IDR 432099 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Guests under 17 years old are not allowed in the health club or fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Policies

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Aparthotel
Ascott Waterplace Surabaya
Ascott Waterplace
Ascott Waterplace Surabaya Java
Ascott Waterplace Surabaya Surabaya
Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Surabaya Aparthotel Surabaya

Frequently asked questions

Overall score and ratings

8.4

Very good

8.6/10

Cleanliness

8.5/10

Staff & service

8.0/10

Amenities

8.5/10

Property conditions & facilities

8/10 Very good

stephanie, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Everything is amazing, staffs are super helpful
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel
Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
3-night family trip
Verified Hotels.com guest review

8/10 Very good

ANNIE, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.
3-night trip
Verified Expedia guest review

4/10 Fair

3-night trip
Verified Expedia guest review

10/10 Exceptional

JUNGGWON, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

NG PENG, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The location is superb convenient. Quick check-in. The apartment is clean and beautiful. Friendly staffs, Good continental breakfast. Downside - Kitchen does not provide kitchen towel so we have to use hand towel from bathroom. Lack of body lotion, did not replenish bath lotion & shampoo
Serene, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

The staff at the reception are all very friendly and efficient. This is probably the 4th time that we have stayed at Ascott Waterplace Surabaya, it never failed to please us. Our friends are also very happy with the size of their apartment. Thanks.
DianaFoo, 3-night romance trip
Verified Expedia guest review