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All properties in Tepoztlan, Morelos, Mexico

Casa Doña Juana

Suburban hotel with 2 restaurants, near El Tepozteco National Park and Pyramid

  • Free parking
From
Rs8,411

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Bathroom
  • Outdoor Pool
Outdoor Pool. Image 1 of 40.
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8.2.Very good.
  • It was a great venue. Staff were nothing less than magnificent! I have so say, it was…

    Oct 3, 2020

  • This hotel is not in Tepoztlán. Rooms are clean but extremely spartan, especially for the…

    Feb 22, 2020

See all 74 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Airport transfer
  • Non-smoking

Property highlights

Main amenities

  • 8 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby

For families

  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • El Tepozteco National Park and Pyramid - 1 min walk
  • Earliest 16th Century Monasteries on the Slopes of Popocatepetl - 1 min walk
  • Tepozteco Pyramid - 4.7 mi / 7.5 km
  • Artisan Market of Tepoztlan - 4.3 mi / 6.9 km
  • Ex-Convent of the Nativity - 5.7 mi / 9.1 km
  • Tepoztlán Museum Carlos Pellicer Collection - 5.7 mi / 9.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Double Room, 2 Queen Beds
  • Deluxe Double Room, 1 King Bed
  • Deluxe Room, 1 Queen Bed

Location

  • El Tepozteco National Park and Pyramid - 1 min walk
  • Earliest 16th Century Monasteries on the Slopes of Popocatepetl - 1 min walk
  • Tepozteco Pyramid - 4.7 mi / 7.5 km

What’s around

Landmarks

  • El Tepozteco National Park and Pyramid - 1 min walk
  • Earliest 16th Century Monasteries on the Slopes of Popocatepetl - 1 min walk
  • Tepozteco Pyramid - 4.7 mi / 7.5 km
  • Artisan Market of Tepoztlan - 4.3 mi / 6.9 km
  • Ex-Convent of the Nativity - 5.7 mi / 9.1 km
  • Tepoztlán Museum Carlos Pellicer Collection - 5.7 mi / 9.1 km
  • Del Tepozteco Trailhead - 6.1 mi / 9.9 km
  • Six Flags Hurricane Harbor Oaxtepec - 10 mi / 16.1 km
  • Universidad Dorados - 10.1 mi / 16.3 km
  • Plaza Atrios - 14.3 mi / 23 km
  • Zapata Park - 15.1 mi / 24.4 km

Getting around

  • Benito Juarez International Airport (MEX) - 70 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 8 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time noon-10 PM
  • Check-out time is 1 PM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi in public areas*

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Spa treatment room(s)
  • Horse riding/rental on site
  • Ecotours nearby
  • Pool umbrellas

Working away

  • Conference space
  • Conference space size (feet) - 969
  • Conference space size (meters) - 90
  • One meeting room
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2015
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Languages Spoken

  • English
  • Spanish

In the room

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available
  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • 27-inch flat-screen TV
  • Satellite TV channels
  • DVD player

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

La Cupula - This fine-dining restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Cielito Lindo - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, and lunch. Guests can enjoy alfresco dining (weather permitting). Open daily.

Small print

Also known as

  • Casa Doña Juana Hotel Tepoztlan
  • Casa Doña Juana Hotel
  • Casa Doña Juana Tepoztlan
  • Casa Doña Juana
  • Casa Doña Juana Hotel
  • Casa Doña Juana Tepoztlan
  • Casa Doña Juana Hotel Tepoztlan

Optional extras

Rollaway beds are available for MXN 1600.00 per night

Breakfast costs between MXN 211 and MXN 246 per person (approximately)

Airport shuttle service is offered for an extra charge of MXN 800.00 per room (roundtrip)

WiFi is available in public areas for MXN 350 (1-device limit, rates may vary)

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Casa Doña Juana does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from noon - 10 PM. Check-out time is 1 PM. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining, fusion cuisine, and garden views. Nearby restaurants include El Pan Nuestro (3.3 mi), Falafel Shalom (3.5 mi), and La Sombra del Sabino (3.6 mi).
  • Yes, an airport shuttle is available. The charge is MXN 800.00 per room roundtrip.
  • Have fun during the warmer months with activities such as horseback riding. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a picnic area. Casa Doña Juana also has a garden.
8.2.Very good.
  • 10.0.Exceptional

    It’s was great! Can’t say enough good things about this place

    1 night trip, Mar 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    We went to Tepoztlan for the hike expecting to take bus back. Late dinner, a few drinks and rain changed our plans so we looked for a place. This place is peaceful, beautiful views and with a complimentary foot massage! Loved every bit of it.

    1 night romance trip, Sep 29, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Muy buen trato y servicio. La gente del lugar es muy amena. Nos ayudo a llegar al sitio dándonos indicaciones.

    1 night romance trip, Jan 1, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente

    Fue una agradable experincia, el personal muy atento deseo volver a ir con mi pareja

    Lucia Adriana, 1 night family trip, Dec 26, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Insoportable el ruido de la carretera

    Carísimo, la pileta muy chica, y lo más importante es que esta sobre una carretera y el ruido es insoportable de manera permanente. Finalmente , si pedís una cerveza viene tibia y en el desayuno si pedís un jugo de naranja ni siquiera es natural . Todo esto x 3000 pesos : es una estafa.

    Chrristian, 1 night trip, Nov 14, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    .

    Bonito hotel vista espectacular. Sin aire acondicionado sin Wi-Fi La alberca no se puede usar . Poca relación costo y lo q dan

    Oscar, 1 night trip, Feb 29, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    No es hotel boutique, demasiado austero

    La atención por parte del personal muy buena, sin embargo no tienen bebidas y muy pocos alimentos, hicieron movimientos en alguna habitación después de las 12 de la noche y nos despertaron, mucho ruido de la carretera y el camino a llegar muy complicado y lejos del centro, la alberca no tiene caldera, no hay WiFi, ni controles de TV, muy bonita vista pero hasta ahí, no regresaría

    Carolina, 1 night trip, Feb 29, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    pesima atencion en el servicio de limpieza

    NO limpiaron la habitacion porque la señorita que nos atendio dijo que lo hacian hasta que nos retiraramos el ultimo dia del hotel. Y nosotros tuvimos que tender la cama y limpiar.

    2 night trip, Feb 28, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Efectivamente. El ruido exterior se cuela mucho a la habitacion. Tienen que hacer algo ya que el concepto de descanso se pierde totalmente.

    1 night family trip, Feb 22, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Muy satisfecho con mi estadía

    Todo maravilloso, un excelente lugar muy bonito y la atención es inigualable, nos encantó y pensamos regresar, si pudieran ponerle caldera a la alberca sería perfecto!!! El paisaje desde el hotel es hermoso

    Luis Alejandro, 1 night trip, Feb 15, 2020

    Verified Hotels.com guest review

See all 74 reviews