4/10 Fair
29 October 2020
Fine location, but....
Our reservation details read 'family apartment, 1 bedroom, garden view, double bed + double sofa bed' at #16 Sokolov St, the address of Palm on the Beach. We arrived and phoned the proprietor, who was not available to meet us. He said our room was at a different address - #21 Sokolov. We went there, his daughter waited for us. The tiny room was in a garage storeroom with a cafe table in the driveway - no garden view other than a potted plant. By phone with the proprietor, we refused to take the room. He insisted it was our reservation even though the photo and description were nothing like we ordered. Finally he told the girl to take us back to #16 Sokolov. where she showed us a cabin-like room with a patio. Though it was smaller than we reserved and without a couch, we took it. The microwave didn't work, nor did the hotplate. No grab-bar to safely get into and out of the jacouzzi. Though the location is good, it was very unpleasant to be bounced around, settle for less than our confirmed reservation.
Barbara
Barbara, 1-night trip
Verified Hotels.com guest review
