Orient by Isrotel exclusive

Photo gallery for Orient by Isrotel exclusive

Primary image
Seasonal outdoor pool, pool umbrellas
Seasonal outdoor pool, pool umbrellas
View from room
Minibar, in-room safe, desk, blackout drapes

Overview of Orient by Isrotel exclusive

Orient by Isrotel exclusive

5.0 star property
Luxury hotel with spa, near Al-Aqsa Mosque

8.9/10 Fabulous

419 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bar
The price is Rs 314
Price available on 30/05/2022
3 Emek Refaim St, Jerusalem, 91999
Main amenities
  • 243 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Seasonal outdoor pool
For families
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Espresso maker
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In German Colony
  • Jaffa Gate - 17 min walk
  • Church of the Holy Sepulchre - 22 min walk
  • Ben Yehuda Street - 23 min walk
  • Western Wall - 25 min walk
  • City of David - 25 min walk
  • Al-Aqsa Mosque - 26 min walk
  • Dome of the Rock - 27 min walk
  • Damascus Gate - 28 min walk
  • Temple Mount - 32 min walk
  • Mount of Olives - 33 min walk

Getting around

  • Ben Gurion Airport (TLV) - 55 min drive
  • Jerusalem Biblical Zoo Station - 20 min drive
  • Jerusalem Malha Station - 20 min drive
  • Jerusalem (JRS-Malha Railway Station) - 20 min drive

About this property

Orient by Isrotel exclusive

Featuring a rooftop terrace, Orient by Isrotel exclusive puts you within a 10-minute drive of Jaffa Gate and Church of the Holy Sepulchre. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, facials, or body treatments. A bar/lounge and a fitness center are offered, and rooms at this luxurious hotel get the details right with espresso makers and bathrobes. Fellow travelers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 243 rooms
  • Arranged over 9 floors


  • Check-in time from 3 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • On Saturdays, check-out is 2 PM and check-in begins at 6 PM.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (USD 15 per day)
  • Onsite valet parking (USD 30 per day)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business center
  • Meeting rooms
  • Conference center (7535 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool umbrellas


  • Built in 2017
  • Rooftop terrace
  • Television in common areas
  • Fitness center
  • Seasonal outdoor pool
  • Full-service spa
  • Sauna
  • Steam room


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages spoken

  • Arabic
  • English
  • French
  • Hebrew
  • Russian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The 17% national value-added tax is not included in the price and may be charged at the hotel. Travelers on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport upon check-out.

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 35 for adults and USD 35 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve cribs/infant beds


You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 15 per day
  • Valet parking costs USD 30 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The seasonal pool is open from April to November
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.


Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Orient Jerusalem
Orient Hotel Jerusalem
Orient by Isrotel exclusive Hotel
Orient by Isrotel exclusive Jerusalem
Orient by Isrotel exclusive Hotel Jerusalem

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

YANIV, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Holding my money
The hotel took a $300 deposit for incidentals (it was only supposed to be $150). It has now been 3 weeks and the money has not been refunded. The contact us button on the website does not work and they are not responding to my emails.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Hadas, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Very disappointing.
We have been looking forward for an opportunity to go to the Orient for a while now, and we were excited to finally make it to the hotel. However, as much as we tried to enjoy ourselves, we had a never-ending string of issues that made it one of the least relaxing hotel stays we have ever experienced. First we checked into a room that was filthy. Food leftovers on the chair, piles of hair on the sofa, and stains of some chunky red material all over the bed-head. We complained and were moved rooms, but for some reason that process took well over an hour and included numerous calls to reception and several housekeeping visits to inspect. We then got another room (absolutely identical, despite being promised an upgrade), which was superficially clean, however later in the day we opened a drawer to find a bunch of used face masks from the previous guests. Another issue we had in that room was that the A/C would not turn off. A massive problem when you have a baby with you. We complained about it 4(!) times, and had 4 maintenance people coming to fix it, however it took 3 days for it to be sorted, during which we had A/C blowing in our room 24/7. Our baby NEVER slept worse than he did at the Orient. After 3 nights we left the hotel exhausted and bruised, and went back home to get a proper night's sleep. On the plus side, this is a nice property and is very well-located.
Danit, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Just What I Needed
Robin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

it was nothing like i expected the hotel is 9 of 10 the service 2 of 10
shely, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Fantastic hotel. Great location. Superb staff on Reception and in restaurants. Really enjoyable stay.Can’t wait to return.
Geoffrey, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 17-night family trip
Verified Hotels.com guest review