We booked this as it was on a Flash Sale, and we regretted it the moment we saw its exteriors. This hotel is located in a commercial complex, the ground floors occupied by retail shops, cloth merchants, and food stalls. The complex is quite shabby and it gave a terrible first impression to see that I would be staying in a commercial complex.
There is no female staff in this hotel. So when you are traveling with your family, this is a red flag. A female receptionist gives a more positive impression that families can be comfortable there without being swamped by creepy men.
The bedsheets were not clean, the pillows had marks on them, there were hair strands on the 'cleaned' bedhsheets. We asked them to replace. Still nothing changed, the feedback register had lots of negative comments like "wafer thin walls", "unclean bedsheets", "food not good" etc.
So we did not check-in to the hotel as it was not upto the mark.
However, staff was helpful. They did not fight with us even though we did not pay a single rupee for the booking.
Also, I called up Expedia as well to say that I am disappointed that the hotel is not upto the mark.
And the Expedia representative asked that "did you not see the hotel pics before booking?", and then said that "if you are on the hotel property that means you have checked-in, and whether any payment will have to be made or not will depend on the hotel rules". So Expedia was not at all helpful.