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All properties in San Cristobal de las Casas, Chiapas, Mexico
1 room, 2 adults

Hotel Dulce Luna

2.5-star2.5 stars
Avenida Benito Juarez #13, Barrio de Santa Lucia, San Cristobal de las Casas, CHIS, 29250, Mexico

Convenient to San Cristobal de las Casas Cathedral
  • Free WiFi
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • This hotel was clean, fairly basic, what I expected for the price. Workers were friendly.…Jan 7, 2020
  • Room too small only one towel x customer they give u only 4 oz bottle water x room x day…Mar 24, 2019

Hotel Dulce Luna

from Rs1,249
  • Standard Room
  • Standard Room, 2 Twin Beds
  • Standard Double Room, 2 Double Beds

What’s around Hotel Dulce Luna

Landmarks

  • In Santa Lucía
  • San Cristobal de las Casas Cathedral - 10 min walk
  • Santo Domingo Handicraft Market - 3 min walk
  • Arches of Carmen - 6 min walk
  • Church of San Nicolás - 9 min walk
  • Museo de San Cristóbal - 9 min walk
  • Church of San Cristobal - 10 min walk
  • Plaza de La Paz - 10 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free offsite parking nearby

  • Street parking available

Payment types at the property

  • Cash
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Coffee/tea in a common area
  • Water dispenser
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
Be entertained
  • 21-inch TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping

Hotel Dulce Luna’s small print

Also known as

  • Hotel Dulce Luna San Cristobal de las Casas
  • Hotel Dulce Luna
  • Jardines de Luz
  • OYO Hotel Dulce Luna
  • Hotel Dulce Luna Hotel
  • Hotel Dulce Luna San Cristobal de las Casas
  • Hotel Dulce Luna Hotel San Cristobal de las Casas
  • Dulce Luna San Cristobal de las Casas
  • Hotel Dulce Luna San Cristobal De Las Casas, Mexico - Chiapas

Policies

There is limited hot water on site.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Dulce Luna

  • Does Hotel Dulce Luna offer free cancellation for a full refund?
    Yes, Hotel Dulce Luna does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Dulce Luna?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Dulce Luna?
    No, unfortunately, but there's free parking nearby.
  • Are pets allowed at Hotel Dulce Luna?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Dulce Luna?
    You can check in from 2:00 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Hotel Dulce Luna?
    Yes. Nearby restaurants include Madre Tierra (4-min walk), Tierra y Cielo (5-min walk), and Café Las Nubes (6-min walk).

Recent reviews

Good 6.6 From 35 reviews

Fair 4.0
DIFICULTAD CON WIFI/AGUA CALIENTE
la limpieza es excelente, la habitación es identica a la mostrada en la foto, el wifi es espantoso, jamás pude acceder, me brindaron dos redes y con ninguna pude trabajar y es desesperante. Ojalá lo puedan resolver, el agua caliente tarda mucho en salir y se desperdicia mucha agua.
Celia, mx2 night business trip
Good 6.0
Mal uso de reservaciones
Tuve problemas con la reservación no respetaron mis habitaciones como había pagado
Jonathan, us1 night trip
Exceptional 10.0
Una buena recepción, lo único que el internet está muy lento pero tiene buen servicio en lo demás
Nielssen, mx3 night family trip
Exceptional 10.0
Era hasta el año pasado en Enero y Febrero un buen lugar
Francisco, us2 night trip
Fair 4.0
Lo que ofrecen en la app no es lo que proporcionan
En la app de Hoteles me aparecía que reservé una habitación con cama Queen Size y estacionamiento. Al llegar no cuenta con estacionamiento y me dieron habitación con cama matrimonial.
Rosalía, us1 night family trip
Good 6.0
Me gustó el lugar, la primera habitación, el aparcamiento y el precio, por lo que repetí dos días más. NO me gustó que que me cambiaran a una habitación mala (quedando libre la que usábamos, no la utilizó otro cliente), que cortaran el agua caliente y el nefasto trato de los empleados. Por cierto, mala señal de TV y NO INTERNET en habitación
Enrique, es1 night romance trip
Very good 8.0
Cómodo y limpio. Se descansa bien
Habitación cómoda y limpia, cuenta con todos los servicios. las áreas comunes del hotel también estan limpias. La atención de los empleados es muy amable. El hotel comparte estacionamiento con otro, no está lejos pero hay que dar la vuelta completa a la cuadra.
Alejandra, mx1 night family trip
Exceptional 10.0
Me pareció muy cerca de los lugares, solo una cosa el baño tenia un poco de mooo pero todo lo demás excelente
mx2 night trip with friends
Exceptional 10.0
Muy bonito camas muy suaves agua caliente para bañarse buen servicio teles modernas y muy económico me gustó el hotel mucha tranquilidad y se puede dormir bien
Carmen jesus, mx2 night trip
Fair 4.0
Bueno para viajar solo... pero en familia no
Si piensan dormir bien, mejor llevar tapa oídos se escucha a travesura de las paredes... ademas la limpieza le faltó bastante
mx2 night family trip

Hotel Dulce Luna