The WIN hotel

Photo gallery for The WIN hotel

Primary image
View from room
View from room
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of The WIN hotel

The WIN hotel

2.0 star property
No-frills Surabaya hotel with restaurant

8.0/10 Very good

24 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities
Map
Jalan Embong Tanjung 46-48, Surabaya, Jawa Timur, 60271
Main amenities
  • 90 guestrooms
  • Daily housekeeping
  • Restaurant
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli
For families
  • Children stay free
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Choose dates to view prices

About this area

What's nearby

  • Surabaya Plaza Shopping Mall - 1 min drive
  • Tunjungan Plaza - 8 min drive
  • Submarine Monument (Monumen Kapal Selam) - 2 min drive
  • Grand City Surabaya - 9 min drive
  • BG Junction - 9 min drive
  • Surabaya Town Square - 12 min drive
  • Surabaya Zoo - 17 min drive
  • Heroic Monument - 13 min drive
  • Galaxy Mall - 16 min drive
  • Red Bridge - 16 min drive
  • Royal Plaza Surabaya - 19 min drive

Getting around

  • Surabaya (SUB-Juanda) - 40 min drive
  • Surabaya Gubeng Station - 15 min walk
  • Surabaya Pasar Turi Station - 15 min drive
  • Airport shuttle (surcharge)

About this property

The WIN hotel

The WIN hotel offers an airport shuttle (available 24 hours) for IDR 175000 per vehicle one way. Guests can indulge in spa services and enjoy international cuisine at I-Cafe, which is open for breakfast, lunch, and dinner. A snack bar/deli and a terrace are offered, and rooms get the details right with premium bedding and slippers. Fellow travelers say good things about the helpful staff and walkable location.

At a glance

Hotel size

  • 90 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas
  • No alcohol allowed onsite

Property amenities

Food and drink

  • Free buffet breakfast
  • Restaurant
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2015
  • Terrace
  • Spa services

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages spoken

  • English
  • Indonesian

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

I-Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Cash deposit: IDR 200000.00 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 175000 per vehicle (one way)

Policies

This property accepts credit cards.

Also known as

WIN hotel Surabaya
WIN Surabaya
The WIN hotel Hotel
The WIN hotel Surabaya
The WIN hotel Hotel Surabaya

Frequently asked questions

Overall score and ratings

8.0

Very good

8.5/10

Cleanliness

8.1/10

Staff & service

8.5/10

Property conditions & facilities

6/10 Good

Good location, good price, a little tired
Hotel is a well located budget option. Rooms are a bit tired but have everything you need. Main gripe is that they don't include breakfast even though it is advertised as such
1-night romance trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ideal hotel
Very nice, friendly , helpful staff. Good breakie, centrally located, 5 min walk from the main railway station. Good, clean and comfortable hotel. Definitely would stay this hotel again
Tung, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Complete fasilities
Hotel provide complete fasilities in room. Near to train statiom and easy access
1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

8/10 Very good

Good aircon and very comfortable beds. Bathrooms were clean and good breakfast. Arranged transport from airport did not show up and it was costly to get a taxi.
1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Clean, good location
Staff is friendly. Clean and bright room. Near train station.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

2/10 Poor

Dirty bathroom at The Win Hotel
I would not recommend this hotel. The bathroom is dirty, coffee stain over the bathroom door and toilet bowl. As we entered the room, we found no remote control for the air conditioner, and the bell boy help us to call the desk and said they will pass it to us later. But there are no one entertained us at all after that. They do not provide hair dryer inside the room. I tried to call the desk to borrow one, but they do not have. The front desk not well in English speaking, it's hard for us jus to ask for a help to get a cab from them, and they did not seems willing to help too.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review