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Thompson Playa del Carmen Main House, part of Hyatt

4.5 star property
Adults-only hotel with outdoor pool, connected to a shopping center, near Playa del Carmen Main Beach

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Thompson Playa del Carmen Main House, part of Hyatt

Photo gallery for Thompson Playa del Carmen Main House, part of Hyatt

Exterior
Property entrance
Premium bedding, minibar, in-room safe, blackout curtains
Dining
Shower, rainfall showerhead, free toiletries, hair dryer

Overview of Thompson Playa del Carmen Main House, part of Hyatt

8.8

Fabulous

Property highlights

  • Restaurant
  • Bar
  • Pool
  • Pet-friendly
  • Free WiFi
  • Air conditioning
Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 3 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Free use of bicycles
  • Beach sun loungers
  • Valet parking
  • Pool bar
  • 24-hour room service
Feel at home
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping

Room options

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 Queen Bed

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed (Thompson)

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 1 King Bed (Thompson)

  • 79 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 King Bed, Balcony

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

View from room

Room, 2 Queen Beds, Balcony

  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed, Balcony

  • 102 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, blackout curtains

Room, 1 King Bed

  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, blackout curtains

Room, 2 Queen Beds

  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, City View

Premium bedding, minibar, in-room safe, blackout curtains

Suite, 1 King Bed, City View

  • 82 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Quinta Avenida - 19 min walk
  • Central Square - 1 min drive
  • Mamitas Beach - 5 min drive
  • Playacar Golf Club - 5 min drive
  • Gran Coyote Golf - 6 min drive
  • Xplor Theme Park - 10 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • Kaxapa Factory - 5 min walk
  • Bovino's - 2 min walk
  • Ah Cacao Chocolate Café - 3 min walk
  • Chez Céline - 9 min walk
  • La Brocherie - 8 min walk

About this property

Thompson Playa del Carmen Main House, part of Hyatt

At Thompson Playa del Carmen Main House, part of Hyatt, you can spend time at the beach relaxing in a sun lounger, plus you'll be within a 5-minute walk of Playa del Carmen Main Beach. The outdoor pool provides a splash of fun, and guests can also take advantage of a 24-hour fitness center. Dining choices include 3 restaurants and the 3 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious hotel include a rooftop terrace, a poolside bar, and a snack bar/deli.

All-inclusive

All-inclusive room rates at Thompson Playa del Carmen Main House, part of Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 92 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - 11:30 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, up to 40 lbs per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (USD 15 per night)
  • Onsite parking includes off-street options

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–noon
  • 3 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

What to do

  • Shopping
  • Beach nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Accessible airport shuttle

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 34.80 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 25–40 per person
  • Airport shuttle service is offered for an extra charge of USD 110 per vehicle (one-way, maximum occupancy 6)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • There is a service fee of 10 percent

Children & extra beds

  • Rollaway beds are available for USD 40.0 per day

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 40 per accommodation, per night

Parking

  • Valet parking costs USD 15 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Does Thompson Playa del Carmen Main House, part of Hyatt offer free cancellation for a full refund?
Yes, Thompson Playa del Carmen Main House, part of Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Thompson Playa del Carmen Main House, part of Hyatt?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Thompson Playa del Carmen Main House, part of Hyatt?
Yes, there's an outdoor pool.
Are pets allowed at Thompson Playa del Carmen Main House, part of Hyatt?
Yes, dogs are welcome, with a maximum weight of 40 lbs per pet. There's a charge of USD 40 per accommodation, per night, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
Is parking offered on site at Thompson Playa del Carmen Main House, part of Hyatt?
Yes. Valet parking costs USD 15 per night.
Is airport shuttle service offered by Thompson Playa del Carmen Main House, part of Hyatt?
Yes, an airport shuttle is available. The charge is USD 110 per vehicle one-way.
What are the check-in and check-out times at Thompson Playa del Carmen Main House, part of Hyatt?
You can check in from 3 PM - 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Thompson Playa del Carmen Main House, part of Hyatt?
No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.
What is there to do at Thompson Playa del Carmen Main House, part of Hyatt and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 3 bars and a 24-hour fitness center.
Are there restaurants at or near Thompson Playa del Carmen Main House, part of Hyatt?
Yes, there are 3 onsite restaurants.
What's the area around Thompson Playa del Carmen Main House, part of Hyatt like?
Thompson Playa del Carmen Main House, part of Hyatt is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 3-minute walk from Quinta Alegría Shopping Mall and 19 minutes' walk from Quinta Avenida.

Reviews

8.8

Fabulous

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

The ac was not working and the mattress was awful .
Patricia, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Patricia, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Room never cooled to AC setting. Refreshment center was never checked the whole time we were there. Jacuzzi tub on balcony does not work. Stayed here many times and this was by far the worst experience yet.
Steven Wayne, 4-night romance trip
Verified Expedia guest review

4/10 Fair

The room they gave us was right in front of a bunch of bars and hookah joints blasting music until 3AM. It was like the party was happening in our own room! No soundproofing at all, and it was so loud we couldn't sleep a wink. I'm usually cool with late-night shenanigans, but this was a Monday night and we couldn't even get some rest.
Sadaf, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The rooftop pool was amazing!! Also one of the best places off 5th street. Super local.
Donald, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Loved the rooftop
Lucia, 6-night romance trip
Verified Expedia guest review

6/10 Good

Besides the air conditioning not working for one night in 90 degree heat, the place was great.
Jonathan, 3-night romance trip
Verified Expedia guest review

6/10 Good

The staff was good at getting us checked in. There was a problem with the lights flickering on and off during our stay. During our check out there was protesters not allowing us to walk out. Police targeted us right away and was fined for something out of our control.