Very friendly staff. Speak Spanish with them, even if you’re bad at it, at least try!! Pool area at Pedasi Sports club is great. If you’re in a small economy room (which we were) you can hang out there or at the Rancho in Casa Lomo.
Kitchen in the rancho is iffy, but we bought a large wok and wooden spoon and cooked almost every night there. We bought some soap and a dish towel too, but I think we could have asked and they’d have it. We needed to buy some anyway.
Depending what you’re used to, and what you expect from a hotel, maybe 5 star is a stretch, but I’m giving them 5 stars because they’re fantastic people, I expanded my Spanish, and our dog loved everyone too!!