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Hermes Palace by BENCOOLEN

Photo gallery for Hermes Palace by BENCOOLEN

Exterior detail
Outdoor pool
Grand Twin Room | Minibar, in-room safe, desk, iron/ironing board
Breakfast, lunch, dinner served; international cuisine

Overview of Hermes Palace by BENCOOLEN

Hermes Palace by BENCOOLEN

3.5 star property
3.5-star hotel in Banda Aceh with outdoor pool and restaurant
7.4 out of 10 Good
7.4/10 Good

26 verified guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Jl. T Panglima Nyak Makam, Nanggroe Aceh Darussalam, Banda Aceh, Aceh, 23125
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Children's pool
  • 24-hour room service
  • Spa services
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Children's pool
  • Rollaway/extra beds
  • Stovetop
  • Television
  • Garden
  • Terrace

Room options

About this area

Getting around

  • Banda Aceh (BTJ-Sultan Iskandarmuda) - 65 min drive


  • Solong Mini Coffee - 5 min walk
  • Cek Yukee - 5 min walk
  • Hip Burger - 5 min walk
  • Kopi Darat - 1 min walk
  • BMW Kupi - 1 min walk

About this property

Hermes Palace by BENCOOLEN

When visiting Banda Aceh, Hermes Palace by BENCOOLEN is a great choice to consider. You can indulge in massages, body wraps, or mani/pedis, and grab a bite to eat at HERMES, which serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other features. The pool and room service get good marks from fellow travelers.


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 163 rooms
  • Arranged over 5 floors


  • Check-in time from 2:00 PM - 11:00 PM
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • Pool table

Working away

  • Business center
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop


  • 1 building/tower
  • Built in 2006
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services
  • Banquet hall


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Microwave (on request)
  • Stovetop
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.


HERMES - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.
Oasis - Onsite lobby lounge. Open daily.

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for IDR 400000.0 per night
  • Rollaway beds are available for IDR 425000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.


This property accepts credit cards and cash.

Also known as

Hermes Palace Hotel Banda Aceh
Hermes Palace Hotel
Hermes Palace Banda Aceh
Hermes Palace
Hermes Palace Hotel
Hermes By Bencoolen Banda Aceh
Hermes Palace by BENCOOLEN Hotel
Hermes Palace by BENCOOLEN Banda Aceh
Hermes Palace by BENCOOLEN Hotel Banda Aceh

Frequently asked questions

Does Hermes Palace by BENCOOLEN offer free cancellation for a full refund?
Yes, Hermes Palace by BENCOOLEN does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hermes Palace by BENCOOLEN?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hermes Palace by BENCOOLEN?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hermes Palace by BENCOOLEN?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hermes Palace by BENCOOLEN?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hermes Palace by BENCOOLEN?
You can check in from 2:00 PM - 11:00 PM. Check-out time is 11:00 AM. Express check-in and check-out are available.
What is there to do at Hermes Palace by BENCOOLEN and nearby?
Hermes Palace by BENCOOLEN has an outdoor pool and a fitness center, as well as spa services and a garden.
Are there restaurants at or near Hermes Palace by BENCOOLEN?
Yes, HERMES offers international cuisine.







Staff & service




Property conditions & facilities




6/10 Good

Busy Old Hotel
old hotel with smelly and too crowded alot of event happen in this hotel
2-night family trip
Verified guest review

8/10 Very good

Hotel was good, even it's old hotel but good maintained. Parking space is small, so it's a little drawback
Muhammad, 1-night trip
Verified guest review

8/10 Very good

Ramlan, 2-night family trip
Verified guest review

10/10 Exceptional

We like the soft n firm bed n pillows, very restful
3-night romance trip
Verified Expedia guest review

6/10 Good

The fun police have been to visit
Still the best hotel in Banda Aceh but unfortunately a few changes have taken place since my last visit. The spa has been closed down and it is no longer possible to get a beer by the pool - or anywhere else for that matter! As for the pool, if you want to swim you'll need to do so fully covered.
Dene, 1-night trip
Verified guest review

4/10 Fair

Wouldn't come bacj
Very few staff speaking English (or French). Bad WiFi. Slow service, lack of knowledge of menus in restaurants. Strict implementation of sharia law even within the hotel
Pierre, 1-night family trip
Verified guest review

10/10 Exceptional

Facilities are Clean and Nice. Good wi-fi service and food Easy to find. Mart is near
KEON, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

Verified guest review

10/10 Exceptional

Best hotel with cold beer
best hotel in Banda Aceh. You can also get a cold Bintang! Breakfast is fantastic too.
Mikko, 1-night business trip
Verified guest review

6/10 Good

Currently one of the better hotels in Banda Aceh
Recently I stayed for the second time at this hotel on my business trips to Banda Aceh. I am told that this was one of the better, if not currently the best hotel in Banda Aceh. It is busy most of the time with events and functions. The staff are friendly and eager to please the guests. There is a good opportunity to improve the management and train the staff, and bring this hotel up to 5 star standards. Overall it was a good stay.
Salman, 3-night trip
Verified Expedia guest review