Alaya Tulum

Photo gallery for Alaya Tulum

Primary image
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
Terrace/patio
Terrace/patio

Overview of Alaya Tulum

VIP Access

Alaya Tulum

3.5 star property
3.5-star beachfront hotel with restaurant, near Tulum Beach

9.4/10 Exceptional

207 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Air conditioning
Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • Room service
  • Spa services
  • Airport shuttle
  • Terrace
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Dry cleaning/laundry service
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 7 min drive
  • Tulum National Park - 15 min drive
  • Playa Paraiso - 20 min drive
  • Tulum Mayan Ruins - 27 min drive
  • Gran Cenote - 26 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 113 min drive
  • Airport shuttle (surcharge)

About this property

Alaya Tulum

3.5-star eco-friendly hotel by the ocean
Tulum Beach is located near Alaya Tulum, which provides a roundtrip airport shuttle, a beach bar, and a terrace. With a white sand beach, sun loungers, and beach towels, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as a deep-tissue massage, a manicure/pedicure, or a facial. Be sure to enjoy international cuisine at the onsite restaurant. Yoga classes are offered at the gym; the property also has a garden, dry cleaning/laundry services, and a bar. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Cooked-to-order breakfast (surcharge), bike rentals, and a front desk safe
  • Wedding services, access to a nearby health club, and a porter/bellhop
  • A water dispenser, concierge services, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Alaya Tulum boast comforts such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi and safes. Guests reviews give good marks for the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 8:00 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 10 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay free
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
  • Free offsite parking nearby

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

What to do

  • On the beach
  • Yoga classes
  • Access to nearby health club
  • Ecotours nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • Spa services

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Breakfast costs between USD 15 and USD 30 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 275 per vehicle (roundtrip, maximum occupancy 5)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

Does Alaya Tulum offer free cancellation for a full refund?
Yes, Alaya Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Alaya Tulum?
As of 19 August 2022, prices found for a 1-night stay for 2 adults at Alaya Tulum on 12 September 2022 start from ₹239, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Alaya Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Alaya Tulum?
Yes, pets stay free.
Is parking offered on site at Alaya Tulum?
No, unfortunately, but there's free parking nearby.
Is airport shuttle service offered by Alaya Tulum?
Yes, an airport shuttle is available. The charge is USD 275 per vehicle roundtrip.
What are the check-in and check-out times at Alaya Tulum?
You can check in from 3:00 PM - 8:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Alaya Tulum and nearby?
Onsite recreation at Alaya Tulum includes yoga. Enjoy amenities like a fitness center, spa services, and a garden. Alaya Tulum also has access to a nearby health club.
Are there restaurants at or near Alaya Tulum?
Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Hartwood (7-min walk), Mur Mur (7-min walk), and Cenzontle (9-min walk).
What's the area around Alaya Tulum like?
Alaya Tulum is a short 1-minute walk from Tulum Beach and 11 minutes' walk from Ven a la Luz Sculpture. The local area is walkable and popular for its beaches.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.7/10

Staff & service

9.1/10

Amenities

9.5/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Exceptional

Paige Dyan, 4-night trip
Verified Travelocity guest review

10/10 Exceptional

Just Beautiful
Michael, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Daivette Vanessa, 6-night trip
Verified Expedia guest review

4/10 Fair

Kathleen, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Dominique, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Beata, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing service, beautiful room with ocean view and close to everything!
Ivana, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was fantastic. Friendly, helpful and accommodating! We had a wonderful time and would definitely go back!
Robert, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was great! The room was spacious and clean. It is walkable to everything but not in the middle of the party spots, which was nice for sleeping.
Karlynda, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Perfection!!
This hotel was amazing in every aspect! Súper confortable, ocean front room was a dream, very clean, eco friendly and just perfect! The entire hotel was just unique, small and super quiet. The beach was beautiful as well. The staff was amazing, from the front desk who helped book everything we needed( tours, transportation) to the waiters, cleaning cru, bar staff everyone always with a smile. This was just perfect and I will definitely go back to Alaya tulum
yesenia, 3-night trip
Verified Hotels.com guest review