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InterContinental Chennai Mahabalipuram Resort by IHG

5.0 star property
Luxury beachfront hotel with spa, near Madras Crocodile Bank Trust

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Near the Madras Crocodile Bank Trust, InterContinental Chennai Mahabalipuram Resort offers a serene beachside escape. Savor a massage at the spa or indulge in international cuisine at one of two restaurants and unwind on sun loungers by the outdoor pool.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach umbrellas

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site

Why we love this property

Beachfront bliss
On a private sandy beach, this hotel offers free cabanas, loungers, and umbrellas. Join beach yoga or volleyball, or try windsurfing nearby.
Work and beach bliss
Seaside productivity awaits at this hotel with a business center and meeting rooms. After work, indulge in spa treatments and enjoy the beach bar.
Tasty global flavors
This hotel boasts 2 restaurants with al fresco dining options. Savor international and Chinese cuisines with garden views and enjoy the buffet breakfast or bar.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Classic Room, 1 King Bed, Pool View

Egyptian cotton sheets, premium bedding, memory-foam beds

Classic Room, 1 King Bed, Pool View

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Egyptian cotton sheets, premium bedding, memory-foam beds

Classic Room, 1 King Bed

  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Accessible, Club lounge access

Egyptian cotton sheets, premium bedding, memory-foam beds

Classic Room, 2 Single Beds, Accessible, Club lounge access

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds, Pool View

Egyptian cotton sheets, premium bedding, memory-foam beds

Classic Room, 2 Single Beds, Pool View

8.0 out of 10
Very good
(1 review)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, memory-foam beds

Classic Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Single Bed, Sea View (East Coast)

Egyptian cotton sheets, premium bedding, memory-foam beds

Suite, 1 Single Bed, Sea View (East Coast)

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Accessible, Club lounge access

Egyptian cotton sheets, premium bedding, memory-foam beds

Classic Room, 1 King Bed, Accessible, Club lounge access

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Single Bed, Sea View (Vilasa)

Egyptian cotton sheets, premium bedding, memory-foam beds

Suite, 1 Single Bed, Sea View (Vilasa)

  • Sea view
  • 125 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room

Egyptian cotton sheets, premium bedding, memory-foam beds

Classic Room

  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room (Upgraded)

Egyptian cotton sheets, premium bedding, memory-foam beds

Classic Room (Upgraded)

  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Honeymoon Suite, 1 Single Bed (Rati)

Egyptian cotton sheets, premium bedding, memory-foam beds

Honeymoon Suite, 1 Single Bed (Rati)

  • 71 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

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About the area

Map
No. 212 East Coast Road, Nemelli Village, Tirupporur, Tamil Nadu, 603104

What's nearby

  • Madras Crocodile Bank Trust - 12 min walk - 1.0 km
  • Crocodile Bank - 13 min walk - 1.1 km
  • Muttukadu Boat House - 9 min drive - 11.3 km
  • Shore Temple - 19 min drive - 18.2 km
  • Mamallapuram Beach - 19 min drive - 18.2 km

Getting around

  • Chennai International Airport (MAA) - 83 min drive
  • Chennai Taramani Station - 29 min drive
  • Chennai Thiruvanmiyur Station - 29 min drive
  • Chennai Vandalur Station - 30 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Madurai Muniyandi Vilas - ‬11 min drive
  • ‪California Burrito - ‬11 min drive
  • ‪Sri Krishna Bhavan - ‬14 min drive
  • ‪The Reef - ‬14 min walk
  • ‪Kandhavilas - ‬10 min drive

About this property

InterContinental Chennai Mahabalipuram Resort by IHG

Placing you within a 15-minute walk of Madras Crocodile Bank Trust, InterContinental Chennai Mahabalipuram Resort by IHG offers a private beach where you can enjoy free cabanas, beach umbrellas, and yoga. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Melting Pot, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a free kid's club, a beach bar, and a health club.

At a glance

DONE

Hotel size

    • 110 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:30 AM
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Guests driving to the property should contact this property in advance (e.g. directions)
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Children aged 5 and younger eat free breakfast
    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • WiFi and wired internet access in rooms*
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Height restrictions apply for on-site parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
    • Train station shuttle on request (available 24 hours a day)
    • Bus station shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Barbecue grills
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)

What to do

  • On a private beach
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Windsurfing nearby

Working away

  • Business center
  • 3 meeting rooms
  • Computer station
  • Conference center (7533 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Outdoor pickleball court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible registration desk
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Smooth flooring in room

Room amenities

Be entertained

  • 65-inch TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory foam mattress
  • Free crib/infant bed
  • Day bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi and wired internet for a surcharge
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Melting Pot - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Tao of Peng - Overlooking the garden, this theme restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Gatsby Lounge - This cocktail bar serves lunch and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • New Year's Eve (December 31) Gala Dinner per adult: INR 10000
  • New Year's Eve (December 31) Gala Dinner per child: INR 6000 (from 6 to 12 years old)

Optional extras

  • WiFi is available in guestrooms for INR 900 per night (rates may vary)
  • Wired internet access is available in guestrooms for INR 900 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately INR 1475 for adults and INR 737 for children
  • Airport shuttle service is offered for an extra charge of INR 5500 per vehicle (one way)
  • Train station pick-up, train station drop-off, and bus station shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for INR 3917 per day

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

InterContinental Chennai Mahabalipuram Resort

InterContinental Chennai Resort

InterContinental Chennai Mahabalipuram Resort Semencheri

InterContinental Chennai

InterContinental Chennai Mahabalipuram Semencheri

InterContinental Chennai Mahabalipuram Resort Chengalpattu

InterContinental Chennai Mahabalipuram Chengalpattu

Hotel InterContinental Chennai Mahabalipuram Resort Chengalpattu

InterContinental Chennai Mahabalipuram

Chengalpattu InterContinental Chennai Mahabalipuram Resort Hotel

Hotel InterContinental Chennai Mahabalipuram Resort

InterContinental Chennai Mahabalipuram Resort

InterContinental Chennai Mahabalipuram Resort by IHG Hotel

InterContinental Chennai Mahabalipuram Resort an IHG Hotel

Frequently asked questions

Does InterContinental Chennai Mahabalipuram Resort by IHG offer free cancellation for a full refund?

Yes, InterContinental Chennai Mahabalipuram Resort by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at InterContinental Chennai Mahabalipuram Resort by IHG?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at InterContinental Chennai Mahabalipuram Resort by IHG?

Sorry, pets aren't allowed.

Is parking offered on site at InterContinental Chennai Mahabalipuram Resort by IHG?

Yes, there's free self and valet parking.

Is airport shuttle service offered by InterContinental Chennai Mahabalipuram Resort by IHG?

Yes, an airport shuttle is available. The charge is INR 5500 per vehicle one way.

What are the check-in and check-out times at InterContinental Chennai Mahabalipuram Resort by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:30 AM. Contactless check-in and check-out are available.

What is there to do at InterContinental Chennai Mahabalipuram Resort by IHG and nearby?

Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes fitness classes, basketball, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. InterContinental Chennai Mahabalipuram Resort by IHG also has a private beach and a sauna, as well as a steam room and a garden.

Are there restaurants at or near InterContinental Chennai Mahabalipuram Resort by IHG?

Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.

Does InterContinental Chennai Mahabalipuram Resort by IHG have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around InterContinental Chennai Mahabalipuram Resort by IHG like?

InterContinental Chennai Mahabalipuram Resort by IHG is located on the waterfront in Semencheri, a short 11-minute walk from Madras Crocodile Bank Trust.

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Reviews

InterContinental Chennai Mahabalipuram Resort by IHG Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

8.8

Staff & service

8.6

Property conditions & facilities

Popular mentions

Beach
Room
Breakfast
Food
Service staff
Amenities
Lunch
Cleanliness
Restaurant

Reviews

Verified

10/10 Exceptional

Relaxing experience

Hotel is beautiful and service was great. It is a great place to relax by the pool and beach
Isabel, 5-night trip
Verified

10/10 Exceptional

Amazing property. Rooms are big and very nice.
Gopal, 3-night trip
Verified

10/10 Exceptional

True 5 star. staff in reception extremely helpful and the staff in the restaurant was beyond excellent. I would give them a 20 out of 10
WILLIAM, 3-night trip
Verified

10/10 Exceptional

The staff were magnificent, all very helpful especially amen in the breakfast area. Food was great high quality with a good selection of European and Indian dishes. The facilities in the room were good with access to English language films and sport. It was a bit away from everywhere else and there could have been better facilities on the beach as the sea did look inviting. On the whole thumbs up all round. It is what I expect from a 5 star hotel.
David, 8-night trip
Verified

8/10 Very good

Clean and comfortable for a short stay

A nice clean hotel. rather unnecessarily large building with a small beach which is difficult to get to as it falls of a cliff and has rocks. Three small restaurants - one of which was closed and they did not warn us in advance or at check-in. Limited options for vegans - and the duty manager told us to call the other restaurants to see what was on offer rather than trying to help us. Not the service expected of a 5 star resort. Otherwise very nice and friendly staff. Would probably not revisit as limited things to do in the hotel - they charge for bicycle use even.
Pankaj, 2-night trip
Verified

10/10 Exceptional

Amazing service and comfortable room

Business travel. Room: Spacious and clean room, with fantastic service. Service: Staff were extremely attentive, friendly, and accommodation. Could not fault the service at all. Breakfast spread: good variety, food taste was probably ok-ok at best. Gave the breakfast a 6/10 rating and the chef came knocking at my door to offer a note of apology with a cake and fruit platter. I didn’t feel this was necessary, but appreciated the gesture very much. Again a testament to the staff’s commitment in providing top notch service. Hotel compound: the resort felt a bit ‘sterile’ to be honest, and the garden between the main building and the beach felt redundant. Overall a very comfortable stay, and once again can not commend the staff more for their attentiveness and warm hospitality.
Main corridor
Central pond
Room
Garden
Jonathan Yu Jin, 3-night trip
Verified

10/10 Exceptional

Fantastic staycation option enar Chennai!!

We chose this location for a staycation with our family. My father has had recent health issues and hence his ability to move has been limited. Going to this resort was a way for us to enjoy some down time as well as letting my father move about and enjoy. From that perspective it proved to be a great choice. The hotel is very nicely structured with a wide corridor that's great to walk around - which my father enjoyed. The rest of the family enjoyed the private beach, the shack, the swimming pool and the recreation room. I even enjoyed some street cricket by the beach with a few other guests (the equipment was brought by the guests, not provided by the hotel). The rooms are nice & spacious and the hospitality top class. Couple of things to improve on - (a) the Melting pot is the only functioning restaurant during week days. If you are planning to stay purely at the resort, that can be a bit boring. The shack by the beach has drinks and snacks but isn't a full dining place and Tao of Peng was entirely closed during our weekday-trip. (b) The resort does not enforce dress code in the swimming pool. You will see people swimming with all sorts of attires. It is a well kept pool and the experience is great, but you might put off by people showing up in the pool in their normal clothes. (This is kind of normal in India, but I would've expect IHG to have international norms). Overall great!
Shreeniwas Venkatesan, 2-night trip
Verified

10/10 Exceptional

Fantastic staycation option enar Chennai!!

We chose this location for a staycation with our family. My father has had recent health issues and hence his ability to move has been limited. Going to this resort was a way for us to enjoy some down time as well as letting my father move about and enjoy. From that perspective it proved to be a great choice. The hotel is very nicely structured with a wide corridor that's great to walk around - which my father enjoyed. The rest of the family enjoyed the private beach, the shack, the swimming pool and the recreation room. I even enjoyed some street cricket by the beach with a few other guests (the equipment was brought by the guests, not provided by the hotel). The rooms are nice & spacious and the hospitality top class. I paid top of the line, but I can happily say the experience was worth it. Couple of things to improve on - (a) the Melting pot is the only functioning restaurant during week days. If you are planning to stay purely at the resort, that can be a bit boring. The shack by the beach has drinks and snacks but isn't a full dining place and Tao of Peng was entirely closed during our weekday-trip. (b) The resort does not enforce dress code in the swimming pool. You will see people swimming with all sorts of attires. It is a well kept pool and the experience is great, but you might put off by people showing up in the pool in their normal clothes. (This is kind of normal in India, but I would've expect IHG to have international norms). Overall great!
Shreeniwas Venkatesan, 2-night trip
Verified

10/10 Exceptional

Great Stay

Amazing Stay
2-night trip
Verified

10/10 Exceptional

The stay was great and excellent customer service
Meghana, 2-night trip
Verified

10/10 Exceptional

Overall stay, the open area, beach and the beach shack
ABHAI, 1-night trip
Verified

8/10 Very good

Decent hotel, good value

Fantastic Hotel Food average Beach needs to be cleaner
Verified

10/10 Exceptional

Fantastic property with unique atmosphere
Anton, 3-night trip
Verified

10/10 Exceptional

We liked everything including being on the beach.
Maryada, 2-night trip
Verified

8/10 Very good

Saw a small roach in room. Cleanliness needs to be improved but property is extremely beautiful and serene.
Vijaiam, 2-night trip
Verified

6/10 Good

Irresponsible behaviour from other in house guests

Bad experience with the breakfast ,people are pushing each other like a fish market ,,,no proper management there to take care of the situation.
Ravichandra, 1-night trip
Verified

4/10 Fair

It is a relatively new property with great amenities inside the room and in the hotel generally. The food is great in all restaurants. They also direct access to the beach and a beach shak operated by the hotel as well. The shak is right on the beach and in the evening they put tables very close to the water. The vibe, food, and setting in the shak is amazing. The food in the main restaurant for breakfast and lunch is fantastic as well. The hotel has a well equipped gym as well. The spa is amazing too. The pool is also nice 11M/25m which is really good if one wants to train. There is a nice crocodile bank close to the hotel. The hotel staff was gracious enough to get us a free drop and pick up to the crocodile bank. The hotel is 15kms ( about 20 min drive) from Shore temple and other unesco world heritage monuments in Mahabalipuram. Super convenient and the hotel has paid cab service. What I did not like was the service. Our rooms were not cleaned despite us putting a note for cleaning. We had to call the service many times to get our room cleaned. The hotel was also fully booked so guess that explains. The service during lunch and breakfast was also nothing special. It was still far better than what we see outside of India but having travelled extensively in India, I think the service can get better to match Indian standards. Overall a great experience at this property. I would stay here again and also recommend this to people looking to stay in this property.
Kshitij, 2-night trip
Verified

10/10 Exceptional

Genial

Servicio excelente y buenas habitaciones
Ruben, 2-night trip
Verified

10/10 Exceptional

.
Vidhyasagar, 1-night trip
Verified

10/10 Exceptional

Hospitality, staff behaviour, amenities, choice, variety and taste of food and well maintained rooms, good service
ABHAI, 2-night trip
Verified

10/10 Exceptional

Attentive staff and relaxing atmosphere

We had a great time staying here. All staff are friendly and willing to help. Feeling totally relaxed.
Kokomo beach bar
sandy beach
garden
Yumei, 4-night trip
Verified

2/10 Poor

My suite was not ready for 2.5 hours past check-in time and I was made to wait. They finally gave me the room at 5:30pm. When I went into the room there was an almost empty roll of toilet paper. When they cleaned the room the next day, they did not replace the toilet paper. When I went to the lounge for the complimentary happy hour, I waited for over 30 minutes after I placed an order and nothing arrived. The lounge was almost empty. I had a reservation for two night, but I was so frustrated by the terrible service that I decided to leave in one night even though I had already paid for the suite. It was an incredibly disappointing experience I would urge anyone looking at this property to go to alternatives like Taj Fisherman’s Cove or Grand Sheraton.
Shamsudeen, 2-night trip
Verified

8/10 Very good

Very comfortable stay

The huge water body was a treat to watch at. I was very happy to see a man wearing traditional vesti and greeting “Vanakkam”. The food was very tasty. Special thanks to Swaroop Maity, the chef who took special care of us. I used the flashlights lit tennis court also which was an awesome experience. Beach and it’s access has been maintained beautifully. Points to work upon are cleanliness of the main water body. There are hardly any activity to do; no karaoke, no disco; no live music/piano. No activity to engage specially considering that hotel is far away.
PUNEET, 3-night trip
Verified

4/10 Fair

Below average

The place needs a lot of maintenance and upkeep. Citing Covid as a reason, they are slacking off on providing several services and amenities - which does not make much sense. For example - for over a 100 guests staying at their premises, they've only provided 4 beach beds. Their on-site restaurant which they claim operates for 24h, opens for breakfast and then only for lunch, and then for dinner. While travelling with kids, this is definitely a problem. They have only one restaurant on the beach which is closed until 5pm. Service is really not great compared to the other 5-star hotels along ECR - which is in the same price range or lower. We left feedback at the front desk and they paid little or no attention to it.
P., 3-night trip
Verified

10/10 Exceptional

very calm and serene environment
Ganesh, 1-night trip