Vinpearl Resort & Golf Phu Quoc

The hotel is beautiful and the villa was luxurious. The buffet meals were good with enough variety to keep you interested each day. What is strange is the service. All of the staff are lovely but have clearly not been trained properly and do not understand customer service at a 5 star level. For such a huge resort we were offered very little information related to the facilities that we could use or even offered a map. We were given basic information related to the theme parks and bus times. Most of the facilities seemed abandoned such as the club house and pool restaurant. This was disappointing. The beach is nice but nothing special. A nice relaxing place for a family vacation but a long way from anything. If I were to return to Phu Quoc I would consider staying again but it is unlikely I would return to Phu Quoc, there are many far better beach spots in Vietnam and SEA.

Enjoyable experiences! Staff are polite ,helpful and friendly. Clean environment。 Well equipped Gypm, Spa is good Big swimming pool and beautiful beach. Foods are delicious too

We booked a 4 bedroom villa with ocean view and it turned out better than what we expected. The villa has a 4 MASTER bedrooms (and a private pool)!!! The view was perfect!!! We enjoyed every moment there and the staff was professional and provided great service thru out our stay. We will definitely staying here again next time.

Villa is roomy enough for 4 family with young children. However, resort is far from local markets and restaurants. Kitchen is useless because there is no utensils for heating leftover foods. You are stuck with using resort's restaurant resources.

the combination of pool and beach was great. the staff was fantastic

The hotel is amazing! Pictures do not do it justice. However, it is very far from everything but the hotel provides free shuttle services which is great! If not, you probably have to have all your meals in the hotel.

the food is excellent ! the beach is clean and nice. the staff are very helpful and polite. more beach chairs and beach towels needed .

We liked the easy access to the pool and the beach. Location is beautiful. Staff was very friendly and nice (speviall

Overall a great stay. We stayed in a Villa which is separate from the main hotel building and could be reached by a five minute walk or by one of many buggies (golf carts). The buggy service was excellent, during busy times they quote 5-10 minutes for collection from the Villa, however only once did I have to wait even 5 minutes (and that was before 6am). The Villa itself is huge (at least 200 square metres) with an enormous living room/ dining room/ kitchen. The bedroom are large and comfortable along with a luxury bathroom. There is also a private plunge pool at the rear of the Villa. I briefly used a regular hotel room when during the check out process and the Villa is far superior (particularly if you need more than one bedroom or are travelling as a group/ family). The public areas of the hotel are also on a grand scale. The main pool, one of the biggest I've ever seen, easily 80m + in length (an olympic pool is only 50m). The areas for improvement are the dining options. Be aware that the hotel is at least 30 minutes from the main town and there are only two shuttle buses in the evening (hourly would be much better). If you go all inclusive every meal is a buffet. One buffet a day (for breakfast) was enough in hotel dining for us. They really need more dining options and more shuttle buses. I particularly want to highlight, the Turkish manager, Akin, who is excellent and provided great resolution to a couple of minor issues that came up during our week long stay.