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The Haven by JetQuay

Hotel in Singapore, connected to the airport

  • Free WiFi

Image gallery

  • Lobby Lounge
  • Lobby Lounge
  • 1 Bed Nap Room, Arrival Hall - Bathroom
  • 1 Bed Nap Room, Arrival Hall - Bathroom
  • Lobby Lounge
Lobby Lounge. Image 1 of 56.
1 / 56Lobby Lounge
65 Airport Boulevard, Singapore, 819663, Singapore
7.2.Good.
  • Very nice specially when we have long gap between flights

    Nov 4, 2018

  • I never checked in the hotel because I traveled from Malaysia and was not allowed to…

    Mar 16, 2020

See all 81 reviews

Official standards

This property advises that it adheres to SG Clean (Singapore) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Safe
Transport options
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 18 smoke-free guestrooms
  • Daily housekeeping
  • 24-hour business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning

For families

  • Number of living rooms
  • Television
  • Free toiletries
  • Daily housekeeping
  • Hair dryer
  • Cable TV service

What’s around

  • In Changi
  • Changi Business Park - 3 mi / 4.9 km
  • Changi City Point - 3.7 mi / 5.9 km
  • Singapore Expo - 3.7 mi / 5.9 km
  • East Coast Park - 4.1 mi / 6.6 km
  • Tanah Merah Ferry Terminal - 4.7 mi / 7.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • 1 Bed Nap Room, Arrival Hall
  • Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall
  • 1 Bed Nap Room, Arrival Hall, 0800 to 2200
  • Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 0800 to 2200

Location

65 Airport Boulevard, Singapore, 819663, Singapore
  • In Changi
  • Changi Business Park - 3 mi / 4.9 km
  • Changi City Point - 3.7 mi / 5.9 km

What’s around

Landmarks

  • In Changi
  • Changi Business Park - 3 mi / 4.9 km
  • Changi City Point - 3.7 mi / 5.9 km
  • Singapore Expo - 3.7 mi / 5.9 km
  • East Coast Park - 4.1 mi / 6.6 km
  • Tanah Merah Ferry Terminal - 4.7 mi / 7.5 km
  • Tampines Mall - 5.5 mi / 8.9 km
  • Wild Wild Wet Theme Park - 6 mi / 9.6 km
  • Bedok Mall - 7.2 mi / 11.7 km
  • Changi Village Food Centre - 7.2 mi / 11.7 km
  • Parkway Parade - 8.4 mi / 13.6 km

Getting around

  • Changi Airport (SIN) - 4 min drive
  • Singapore (XSP-Seletar) - 26 min drive
  • Senai International Airport (JHB) - 55 min drive
  • JB Sentral - 68 min drive
  • Changi Airport Station - 1 min walk

At a glance

Hotel size

  • This hotel has 18 rooms

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • The government of SG has mandated which hotels can accept leisure bookings

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge. To reach the property from Terminal 1 or 2, guests should board the sky train located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Snack bar/deli
  • Coffee/tea in a common area

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby

Facilities

  • Year Built - 2014
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible lounge

Languages Spoken

  • Chinese
  • English
  • Filipino
  • Indonesian
  • Malay

In the room

Home comforts

  • Air conditioning
  • Slippers

Things to enjoy

  • Number of living rooms

Freshen up

  • Private bathroom (not in room)
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

PetsPay at property

  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore).

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property does not have elevators.

Property is located within an airport and access is restricted to airport travelers only. Flight boarding pass must be presented upon check-in.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted.

Also known as

  • Haven JetQuay Hotel Singapore
  • Haven JetQuay Hotel
  • Haven JetQuay Singapore
  • Haven JetQuay
  • The Haven By JetQuay Singapore
  • The Haven by JetQuay Hotel
  • The Haven by JetQuay Singapore
  • The Haven by JetQuay Hotel Singapore

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Haven by JetQuay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at The Haven by JetQuay.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in starting at 3:00 PM. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Ippudo Express (8-min walk), Tip Top (8-min walk), and Paradise Dynasty (9-min walk).
  • No, this hotel doesn't have a casino, but Marina Bay Sands Casino (17-min drive) is nearby.
7.2.Good.
  • 10.0.Exceptional

    Quick pitstop

    Great little resting place and very convenient to everything you need..Will be sure to use again.

    Stephen, 1 night trip, Mar 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Located in Terminal 3 which makes it super convenient for early morning flights. Staff are friendly and helpful.

    1 night family trip, Feb 28, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Got some good rest. Bed comfy enough even if only a twin size. They had white noise machines in the hallways which helped to keep it quiet. If you are a light sleeper and get a bad neighbour could be dodgy, as I could hear my neighbour clearly as she coughed (not an issue as I was already awake). Doubt it would be an issue as these aren’t really rooms for partying so much as sleeping. But there are TVs. The staff were friendly and made me at ease and were super helpful. There were morning snacks: cereal, toast, fruit, coffee, tea. Lounge was quiet and comfy. Overall quite clean. It’s not easy to find and you do have to go through customs, show your passport. Wasn’t a big deal as there was no line and security was at individual gates anyway. Overall, not bad value for a decent rest! Cheaper than a hotel and you don’t have to go outside.

    Elizabeth, 1 night trip, Feb 21, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Rejuvenated

    Ideal stopover accommodation if transiting through Singapore Airport. Felt nicely rejuvenated after a shower & a few hours sleep for my onward flight.

    Tom, 1 night trip, Feb 11, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    It's small to stay overnight, but might be good for couple hours. The room is too small for the money spent, like a jail chamber. More than $110 per 12 hours stay, but its convenient to catch next morning flight.

    JC, 1 night family trip, Jan 17, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Just awful

    Awful. Aircon freezing and couldn't adjust. Wall paper held up with tape. Hair in sheets including pubic hair. Bathroom not attached to room which I have never seen in a transit room before. Food awful. Unfortunately I can't find one positive thing to say. Truely awful.

    Sarah, 1 night trip, Dec 31, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Worst place I ever stayed at.

    A 6ft by 6 ft room with Steiner chair. Not allowed to check in lungage earlier; no visitors into the room; air conditioning not adjustable Charging close to us$120 a night without private bathroom and shower room All the above were never mentioned in the ad. I demand a refund

    1 night trip, Nov 22, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Short stopover

    The rooms don't have any toilet or shower in the room. I just needed a short stopover room as i was flight with Singapore airlines but I came in at Terminal 2 had to get over to Terminal 3 for the hotel and then back to Terminal 1 for my next flight ?? not very well planed out for Singapore Airport.

    Damian, 1 night business trip, Oct 15, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Sleep only; Room doesn't have toilet or shower

    If in need of bed to sleep only - OK. But showers and toilet are separate, accessed via hallway and separate key for shower. Wallpaper on walls is peeling off and stuck together with pieces of sticky tape. Room was quiet with good airconditioning. Toilets communal. Showers separate and required getting separate key. Had a good sleep, which was all that mattered. It is not the Crowne Plaza! Which I totally loved.

    Sharon, 1 night trip, Oct 12, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Convenience, very clean. a little cold in snap room. It cannot be adjusted.

    Taka, 1 night trip, Sep 24, 2019

    Verified Expedia guest review

See all 81 reviews