All properties in Tulum, Tulum, Quintana Roo, Mexico

Hotel Casa Santiago Tulum

City-center La Veleta hotel with outdoor pool

  • Free WiFi and free parking

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  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
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Calle 10 Sur entre 5 y 7 Sur, Tulum, 77780, QROO, Mexico
  • Very friendly with free breakfast. Rooms were clean and comfortable.

    Feb 1, 2021

  • This was such a nice little hideaway and really close to the downtown area. I chose this…

    Jan 4, 2021

See all 74 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 6 guestrooms
  • Daily housekeeping
  • Outdoor pool
  • Beach towels
  • Airport shuttle
  • Terrace

For families

  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • In La Veleta
  • Tulum National Park - 40 min walk
  • Dos Aguas Park - 22 min walk
  • Cenote Crystal - 38 min walk
  • Tulum Mayan Ruins - 3.6 mi / 5.8 km
  • Tulum Beach - 3.6 mi / 5.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Suite King with Balcony
  • Family Double Room, 1 Bedroom, Non Smoking, Terrace
  • Room, 1 Queen Bed, Terrace

What’s around


  • In La Veleta
  • Tulum National Park - 40 min walk
  • Dos Aguas Park - 22 min walk
  • Cenote Crystal - 38 min walk
  • Tulum Mayan Ruins - 3.6 mi / 5.8 km
  • Tulum Beach - 3.6 mi / 5.8 km
  • Playa Paraiso - 4.3 mi / 6.9 km
  • Gran Cenote - 4 mi / 6.4 km
  • Las Palmas Public Beach - 4 mi / 6.4 km
  • Tulum Monkey Sanctuary - 5.6 mi / 9 km
  • Sian Ka'an Biosphere Reserve - 6.5 mi / 10.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 107 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
See on map
Calle 10 Sur entre 5 y 7 Sur, Tulum, 77780, QROO, Mexico

At a glance

Hotel size

  • This hotel has 6 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle (available 24 hours)*


  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Coffee/tea in a common area
  • Water dispenser

Things to do

  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Bicycle rentals on site
  • Ecotours nearby
  • Hiking/biking trails nearby


  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage


  • Number of buildings/towers - 1
  • Year Built - 2015
  • Designated smoking areas
  • Garden
  • Terrace


  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Sleep Number by Select Comfort mattress

Things to enjoy

  • Individually decorated
  • Furnished patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Small print

Also known as

  • Casa Santiago B&B Tulum
  • Hotel Casa Santiago Tulum Hotel Tulum
  • Casa Santiago Tulum
  • Casa Santiago Hotel Tulum
  • Hotel Casa Santiago
  • Casa Santiago Tulum Tulum
  • Hotel Casa Santiago Tulum Hotel
  • Hotel Casa Santiago Tulum Tulum

Optional extras

Airport shuttle service is offered for an extra charge of USD 90 per vehicle (one way)

Area shuttle service is offered for an extra charge


Children under 18 years old are not allowed in the swimming pool without adult supervision.

This property does not have elevators.

Guests must contact this property in advance to reserve cribs/infant beds.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property only accepts credit cards, debit cards, and cash for all bookings.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Deposit is payable by wire transfer and is due within 48 hours of booking the reservation.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel Casa Santiago Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-in and check-out are available.
  • Yes. Nearby restaurants include Los Aguachiles Tulum (10-min walk) and El Camello Jr (12-min walk).
  • Yes, an airport shuttle is available. The charge is USD 90 per vehicle one way.
  • Have fun with nearby activities like hiking, scuba diving, and boogie boarding. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
  • 4.0.Fair

    Helpful staff

    Hotel situated in residential area. Very small pool! Martin/front desk was extremely helpful and accommodating. Bed was comfortable, but room had an extremely unpleasant sewer odor. Took very long time to get hot water. In my opinion it was far over priced, but we booked last minute over a holiday, so we were thankful to be able to find somewhere to stay.

    kym, 3 night family trip, Dec 29, 2020

    Verified guest review

  • 10.0.Exceptional

    Super attentive staff, clean and comfy rooms. Bed could be a bit softer, but otherwise a very solid place to stay in.

    Iván, 1 night family trip, Dec 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The property has large rooms with a balcony or patio. It is located in a residential area with some construction going on. This is a great value for your money, the hotel staff is very friendly and accommodating. The court yard has a pool and is very private. I highly recommend this oasis while staying in Tulum.

    Steve, 6 night romance trip, Jan 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent customer service. Definitely coming back

    Alexander, 1 night trip, Jan 12, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Normally a great place to stay

    I love this place, I have been here before. I would normally give it an excellent review, but this trip I can't do it. The a/c consistently had problems and wouldn't work properly. The room was so uncomfortable my last two nights there. The hosts are great, Leonardo and Diana do a great job. Although my a/s was serviced and worked properly for an evening, it did malfunction again. Still an awesome property, very clean rooms and bathroom, great service, safe, peaceful. Just had a bad a/c this time. I would definitely come back

    Saleh, 4 night trip, Aug 20, 2019

    Verified guest review

  • 10.0.Exceptional

    The hotel had very friendly and helpful staff. The hotel was also very clean.

    6 night trip with friends, Jul 1, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Cute and intimate

    They are building a lot (hotels, condos) in the immediate blocks around the hotel so there is not a ton of restaurants/nightlife right now but there will definitely be in the future. We biked during the day into main town or took a taxi in night time for about 30-50 pesos. The hotel itself was beautiful, and we received excellent service and recommendations for things to do and restaurants from the staff.

    Roberta, 4 night romance trip, Apr 24, 2019

    Verified guest review

  • 8.0.Very good

    The housekeeper didn’t change the sheets just flipped the pillows around didn’t leave clean towels and left bracelets with a note blatantly saying she was expecting a tip. Wasn’t sure what I was tipping her on but of course I was going to leave something anyways. The room was was expected was clean on arrival the staff very hospitable and accommodating. Pool was cold And kind of dirty, the hotel is off the beaten path of the city not far but neighborhood wasn’t the greatest. The place is however clean and reasonably priced I’m sure if I asked for clean linens and towels I would have got them we were there for a quick stay so it wasn’t that important at the time. Overall 4 starts

    2 night trip with friends, Apr 20, 2019

    Verified guest review

  • 10.0.Exceptional

    Easy to find, super clean, very friendly bilingual staff, safe, and quiet! Loved it!

    AC, 2 night family trip, Apr 12, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    It was very clean and nicely decorated. Staff was outstanding!

    4 night trip, Mar 6, 2019

    Verified Expedia guest review

See all 74 reviews