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Hotel Cortez

3.5 star property
3.5-star hotel in Santa Cruz with 2 restaurants and spa

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Hotel Cortez

Photo gallery for Hotel Cortez

Property entrance
Courtyard
Minibar, in-room safe, desk, laptop workspace
Reception
Reception

Overview of Hotel Cortez

9.0

Superb

Property highlights

  • Pool
  • Spa
  • Free parking
  • Air conditioning
  • Free WiFi
  • Laundry facilities
Map
Av. Cristobal de Mendoza 280, Santa Cruz
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour fitness center
  • Children's pool
  • Room service
  • 24-hour business center
  • Conference center
  • Business center
  • Area shuttle
  • Terrace
Feel at home
  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Television
  • Garden
  • Terrace

Room options

View all photos for Double Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Double Room, 2 Twin Beds

  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (1 people)

Minibar, in-room safe, desk, laptop workspace

Suite (1 people)

  • 30 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Double Room, 1 Queen Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

About this area

Getting around

  • Santa Cruz (VVI-Viru Viru Intl.) - 25 min drive
  • Area shuttle (surcharge)

Restaurants

  • Pollos Sakura - 2 min walk
  • Paseo Goumert - 6 min walk
  • El Cristo - 2 min walk
  • Bravisimo - 5 min walk
  • Wrap & roll - 1 min walk
Map

About this property

Hotel Cortez

Enjoy your visit to Santa Cruz with a stay at Hotel Cortez. Guests can be pampered with massages at the spa, and La Poza del Bato, one of 2 restaurants, serves international cuisine. An outdoor pool, a bar/lounge, and a 24-hour fitness center are other highlights.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 184 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests, including children, must present valid ID at check-in. Travelers who are not citizens of Bolivia must present a passport and immigration card or entry stamp. Minors travelling with one parent or with a third party must obtain a travel permit from the Bolivian Ombudsman Department of Protection of Children. Relatives or a third party travelling with a child must produce proof of the parents’ identification in addition to the required travel permit.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite garage

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

Working away

  • 24-hour business center
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Low-height counter/sink
  • Grab bar near toilet

Room amenities

Be entertained

  • 55-inch plasma TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Cortez. Services include massages. The spa is equipped with a sauna and a spa tub. The spa is open daily.

Dining

La Poza del Bato - This restaurant specializes in international cuisine.
Tahuichi - This restaurant specializes in international cuisine. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All residents of Bolivia may be charged the national value-added tax (13%) upon check-out. Non-residents on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport along with the migration card they received upon arrival in the country at check-in.

Optional extras

  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for an additional charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Cortez Santa Cruz de la Sierra
Cortez Santa Cruz de la Sierra
Hotel Cortez Santa Cruz
Cortez Santa Cruz
Hotel Cortez Hotel
Hotel Cortez Santa Cruz
Hotel Cortez Hotel Santa Cruz

Frequently asked questions

Does Hotel Cortez offer free cancellation for a full refund?
Yes, Hotel Cortez does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Cortez?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Cortez?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Cortez?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Cortez?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Cortez?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Hotel Cortez and nearby?
Hotel Cortez has a spa, an outdoor pool, and a 24-hour fitness center, as well as a picnic area and a garden.
Are there restaurants at or near Hotel Cortez?
Yes, there are 2 onsite restaurants, featuring international cuisine.
What's the area around Hotel Cortez like?
Hotel Cortez is a short 18-minute walk from Plaza 24 de Septiembre and 19 minutes' walk from San Lorenzo Cathedral.

Reviews

9.0

Superb

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

Willam, 14-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best place in SCz
Juan Carlos, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff is very friendly.
Christina, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We love everything, special the guy from the transportation, he make us very welcome.
Siglindy, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Wonderful and unique place. There is free coffee around the clock (to accomodate the many Brazilian gusts, I'm sure) but no drinking water! When we asked for a bottle of water, we later found it was charged to our account! IMO this should be courtesy but FYI if you plan to book. Great breakfast buffet! Overall, one of the nicest hotels I ever stayed at.
Carlos, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Loved this hotel. Was here for business purposes, the wifi and quick service made my life so much easier during my stay. I would also recommend this property for vacationers. There are a lot of resort style amenities i have not had the chance to enjoy. Would come again.
Diego, 1-night family trip
Verified Expedia guest review

8/10 Very good

Carolina, 3-night trip
Verified Expedia guest review

10/10 Exceptional

This is a nice place with beautiful, well-kept grounds surrounding the pool. Good breakfast was included. I recommend this hotel for your stay.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great and modern with a touch of Traditional Tropical Bolivia.
2-night business trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review