Novotel Samator Surabaya Timur

Photo gallery for Novotel Samator Surabaya Timur

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, desk, laptop workspace, iron/ironing board

Overview of Novotel Samator Surabaya Timur

UNESCO Sustainable Travel Pledge

Novotel Samator Surabaya Timur

4.0 star property
4-star hotel in Surabaya with 2 bars/lounges and outdoor pool

8.4/10 Very good

33 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Jl Kedung Baruk 28 Rungkut, Surabaya, 60298
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • 24-hour room service
  • Conference center
  • 10 meeting rooms
  • Airport shuttle
  • UNESCO Sustainable Property
  • 24-hour front desk
  • Air conditioning
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Minibar
  • Dry cleaning/laundry service
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Tunjungan Plaza - 28 min drive

Getting around

  • Surabaya (SUB-Juanda) - 34 min drive
  • Surabaya Gubeng Station - 26 min drive
  • Surabaya Pasar Turi Station - 38 min drive
  • Airport shuttle (surcharge)

About this property

Novotel Samator Surabaya Timur

Novotel Samator Surabaya Timur offers an airport shuttle during limited hours for IDR 250000 per vehicle one-way. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights at this upscale hotel include 2 bars/lounges, an outdoor pool, and a fitness center. The helpful staff and nice bathrooms get good marks from fellow travelers.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 24 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 261 rooms
  • Arranged over 21 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative Antigen COVID-19 test result

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a negative Antigen COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 24 hours prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 6:00 AM to 10:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service

Traveling with children

  • Grocery/convenience store

Working away

  • 10 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Communal living room
  • Fitness center
  • An outdoor pool

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 42-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Alarm clock

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

FOOD EXCHANGE - Onsite restaurant.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 145200 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one-way, maximum occupancy 3)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Airport shuttle service for children costs IDR 250000 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

At check-in, guests must provide a negative Antigen COVID-19 test result.

The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 24 hours prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards, debit cards and cash.

Also known as

Novotel Samator Surabaya Timur Hotel
Novotel Samator Timur Hotel
Novotel Samator Timur
Novotel Samator Surabaya Timur Hotel
Novotel Samator Surabaya Timur Surabaya
Novotel Samator Surabaya Timur Hotel Surabaya

Frequently asked questions

Overall score and ratings

8.4

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

6.7/10

Amenities

8.5/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Great Hotel - Clean and spacious
1-night family trip
Verified Hotels.com guest review

6/10 Good

I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations. When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found. There was a large
Marc, 3-night trip
Verified Hotels.com guest review

6/10 Good

No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.
Teri, 5-night trip
Verified Expedia guest review

8/10 Very good

New property in east surabaya
Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere. Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available
Theresia, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

BoonHeng, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

8/10 Very good

The environment is quiet, clean and safe. Good for business meeting and family vacation.
2-night business trip
Verified Expedia guest review

10/10 Exceptional

Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name
Rachel, 1-night romance trip
Verified Hotels.com guest review

4/10 Fair

Negative comment on Novotel Samator Surabaya
Hotel management is not up to standard - unfriendly and inflexible
Selvia, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Andre, 3-night business trip
Verified Hotels.com guest review