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1 room, 2 adults

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

2.5-star2.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Free WiFi
  • Microwave
  • Elevator
322 Historic Nature Trail, Gatlinburg, TN, 37738, United States of America

Located steps from Gatlinburg Convention Center
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free WiFi
    • Microwave
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Very clean Great staff Maid was very nice Alot of parkingApr 15, 2021
  • The lady working the service desk could have been more welcoming. She didn’t Mar 18, 2021

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

from Rs13,159
  • Room, 1 King Bed, Non Smoking (LEISURE)
  • Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)
  • Room, 1 King Bed, Accessible, Non Smoking (MOBILITY)
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Accessible, Non Smoking (HEARING)
  • Suite, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Accessible, Non Smoking (HEARING)
  • Deluxe Suite, 1 King Bed, Accessible, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking (Hearing)

What’s around Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

Landmarks

  • Gatlinburg Convention Center - 3 min walk
  • Gatlinburg SkyLift Park - 7 min walk
  • Ripley's Aquarium of the Smokies - 15 min walk
  • Great Smoky Mountains National Park - 16 min walk
  • Gatlinburg Space Needle - 6 min walk
  • Ole Smoky Moonshine Distillery - 7 min walk
  • Ripley's Believe It Or Not Museum - 7 min walk
  • Gatlinburg Ziplines - 6 min walk

Getting around

  • Alcoa - Knoxville Airport (TYS) - 80 min drive
  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 113 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Onsite parking includes off-street options

Offsite

  • Area shuttle*

  • Theme park shuttle*

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Free breakfast
  • Snack bar/deli
Working away
  • Business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Separate sitting area
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
More
  • Daily housekeeping
  • In-room safe

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel’s small print

Also known as

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Policies

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Area shuttle and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Holiday Inn Express Gatlinburg Downtown, an IHG Hotel

  • Does Holiday Inn Express Gatlinburg Downtown, an IHG Hotel offer free cancellation for a full refund?
    Yes, Holiday Inn Express Gatlinburg Downtown, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Holiday Inn Express Gatlinburg Downtown, an IHG Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Holiday Inn Express Gatlinburg Downtown, an IHG Hotel?
    Yes, there's free self parking.
  • Are pets allowed at Holiday Inn Express Gatlinburg Downtown, an IHG Hotel?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Holiday Inn Express Gatlinburg Downtown, an IHG Hotel?
    You can check in starting at 3:00 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Are there restaurants at or near Holiday Inn Express Gatlinburg Downtown, an IHG Hotel?
    Yes. Nearby restaurants include Bones BBQ Joint (3-min walk), The Melting Pot a fondue restaurant (9-min walk), and Cherokee Grill (10-min walk).

Recent reviews

Superb 9.0 From 372 reviews

Exceptional 10.0
Family Stay
Hotel was absolute amazing! Very clean, comfy, amazing waterpark. We had a wonderful time. We will definitely be back to stay again.
Julie, us3 night family trip
Exceptional 10.0
It was great traveling with two young children being able to park the car and walk to everything downtown was perfect
Kendyl, us2 night family trip
Very good 8.0
Not bad choice at all...😁
Overall I can say I’m very satisfied. There is nothing to fancy but definitely worth the money i spent for couple nights. I booked my stay couple weeks ago with the third party (Hotels.com) and there was no any additional fees(gym,parking,pool-all included)... Breakfast is the only thing that can be way better but still right across the street is amazing pancake house which i can highly recommend. Pool is more like kids water park , with no place for adults to swim but I guess it’s very funny for families with childrens...
Stefan, us4 night trip
Exceptional 10.0
A new plus in our mountain visit
Can't say enough about our stay. Location is very convenient to town so easy to walk to everything. Easy check in; very helpful and friendly staff. Room was spotless. Beds comfortable; heating was accurate, darkening blinds. We chose here for the splash pool, which was awesome. It is was perfect for the 3 year old up to the 9 year old. Definitely be staying here again.
Kelly, us3 night family trip
Good 6.0
Pros: the water park was amazing! My kids especially my son loved it. If it wasn’t for this we probably would have left. The staff was also amazing. All of them and I met lots of them unfortunately. All different times of the day and night for almost everyday of our trip. Everyone was very helpful and nice. Cons: we had to move rooms. It was nine at night my kids were in the middle of baths and everyone was very tired. It’s the last thing I wanted to do. There were long black hairs everywhere. On the floors, in the corners, and on towels. When I went to hand my son his towel that had a hair on it, I was done. My toddler found an old piece of hard candy with hairs and dirt all over it. Thank goodness she didn’t put it in her mouth. There was dirt on the walls and we paid way to much money to have that type of experience. I called the front desk and he said he could have someone clean it better tomorrow or we could move. So we moved. The next room was better but I just still felt comfortable like it wasn’t clean enough for our whole trip. My husband hated the beds. Breakfast was horrible. Before our trip I SPECIFICALLY CALLED TO VERIFY THAT THEY WOULD CLEAN OUR ROOMS. I WAS TOLD “YES YOU DON’T NEED TO WORRY ABOUT THAT”. I understand covid and why but I called. If I was told no they weren’t then I could have decided then what I wanted to do. I had to take out trash, make beds, get towels and wipe down the bathroom. Not sure we will be back to this one.
us4 night family trip
Exceptional 10.0
Property location. Is very convenient. You can walk to main street.
us3 night family trip
Very good 8.0
Kids loved the pool and water play area but we missed breakfast it was over at 9am
Lindsey, us1 night family trip
Very good 8.0
Very convenient to downtown and walking distance.
Mark, us1 night trip
Exceptional 10.0
loved the indoor water park. Great for families. Water slides for adults too. Nice breakfast even during a pandemic.
us1 night family trip
Exceptional 10.0
The hotel was very clean. Our room was neat and tidy. Large bottles of shampoo, conditioner, and shower gel were super convenient! Within walking distance of the main strip. From our room we had a perfect view of the sky lift & the space needle
us1 night romance trip

Holiday Inn Express Gatlinburg Downtown, an IHG Hotel