Hotel San Carlos

Photo gallery for Hotel San Carlos

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, blackout drapes, soundproofing

Overview of Hotel San Carlos

VIP Access

Hotel San Carlos

3.5 star property
3.5-star hotel in Guatemala City with outdoor pool and restaurant

8.8/10 Fabulous

151 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Av. La Reforma 7-89, Zona 10, Guatemala City, Guatemala, 10010
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Health club
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Front desk safe
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Zona 10
  • La Aurora Zoo - 17 min drive
  • Paseo Cayala - 12 min drive

Getting around

  • La Aurora Intl. Airport (GUA) - 27 min drive
  • Airport shuttle (surcharge)

About this property

Hotel San Carlos

Hotel San Carlos is just 3.8 mi (6.1 km) from the airport and offers a shuttle (available 24 hours) for GTQ 120 per room one-way. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurante San Carlos, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a health club, and a fitness center. Fellow travelers say good things about the helpful staff and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 25 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Dining

Restaurante San Carlos - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of GTQ 120 per room (one-way)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel San Carlos Guatemala City
San Carlos Guatemala City
Hotel San Carlos Hotel
Hotel San Carlos Guatemala City
Hotel San Carlos Hotel Guatemala City

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Julie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sixto, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The best customer service I ever had. Comfortable rooms and bed. Very tranquil.
James, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Service is very good
roland, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Claro que volveremos, nos encanto!
El hotel esta muy bonito, habitaciones comoda y personal profesional y amistoso. Somos un grupo de 5 y estaremos en Guatemala por 13 dias y empezamos por la capital y encantados con este hotel. Se los recomiendo, la recepcionista muy amable y nos ayudo a conseguir taxi privado para nuestro siguiente destino en Antigua. Claro que volveremos!
Heysell M, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I like how secure it was inside the property.
Jerson, 1-night business trip
Verified Expedia guest review

8/10 Very good

Olga, 1-night trip
Verified Expedia guest review

2/10 Poor

Lady at front desk very rude I pay for king size bed and I got small bed
Jorge, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

The rooms looks so dirty, the walls in the bedroom were scratched with crayons and all the towels and sheets looks dirty. They are not white. And there were hair in the bed we slept in. So disappointed.
Alba, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lorelei, 1-night trip
Verified Hotels.com guest review