Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Ocean Riviera Paradise All Inclusive

Upscale beachfront property with free water park, near Grand Coral Golf Riviera Maya

  • Free WiFi and free parking
From
Rs13,639

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  • Beach bar
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Crta. Federal Cancún Chetumal, km 296, Playa del Carmen, 77710, QROO, Mexico
7.6.Good.
  • Same as others no air. No customer service, makes guest feel that we are burden. Limited…

    Jul 9, 2021

  • Had a blast had an A+ experience.

    May 16, 2021

See all 843 reviews

Official standards

This property advises that it adheres to European Holiday Home Association (EHHA - Europe) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 974 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • Casino
  • 11 restaurants and 3 poolside bars
  • Full-service spa

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Sofa bed

What’s around

  • On the beach
  • Playa Xcalacoco - 25 min walk
  • El Camaleon Mayakoba Golf Course - 2.6 mi / 4.2 km
  • Punta Esmeralda Beach - 3.1 mi / 4.9 km
  • Playa 88 - 2.7 mi / 4.3 km
  • Quinta Avenida - 4.3 mi / 6.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Eden Junior Suite Garden view
  • Eden Junior Suite with Jacuzzi
  • Eden Junior Suite Swim Up
  • Eden Junior Suite Rooftop
  • Eden Master Suite
  • Eden Master Suite Rooftop
  • Daisy Junior Suite Garden View
  • PRIVILEGE MASTER SUITE SWIM UP
  • Daisy Junior Suite Pool View
  • Eden Junior Suite Pool View
  • Eden Junior Suite Ocean View
  • Privilege Junior Suite Garden View
  • Privilege Junior Suite Pool View
  • PRIVILEGE JUNIOR SUITE SWIM UP
  • Privilege Junior Suite Rooftop
  • Junior Suite Daisy NRF
  • Junior Suite Eden NRF
  • Junior Suite Privilege NRF
  • Junior Suite Standard
  • Junior Suite Standard NRF

What’s around

Landmarks

  • On the beach
  • Playa Xcalacoco - 25 min walk
  • El Camaleon Mayakoba Golf Course - 2.6 mi / 4.2 km
  • Punta Esmeralda Beach - 3.1 mi / 4.9 km
  • Playa 88 - 2.7 mi / 4.3 km
  • Quinta Avenida - 4.3 mi / 6.9 km
  • Mamitas Beach Club - 5.2 mi / 8.4 km
  • Playa del Carmen Main Beach - 5.3 mi / 8.5 km
  • Grand Coral Golf Riviera Maya - 2.1 mi / 3.4 km
  • Tres Rios Ecopark - 4 mi / 6.4 km
  • Plaza Las Americas - 5 mi / 8 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
map
See on map
Crta. Federal Cancún Chetumal, km 296, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 974 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 11 restaurants
  • 10 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 3
  • Full-service spa
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Scuba diving nearby
  • Casino
  • Nightclub
  • Free water park access
  • Swim-up bar
  • Tennis on site
  • Arcade/game room

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 4
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Sofa bed
  • Sofa bed size king

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Despacio. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Blue Moon - This restaurant specializes in international cuisine and serves dinner only.

Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Villamarina - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare. A children's menu is available. Open daily.

Ruta 66 - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Tennis on site
  • Basketball on site
  • Bowling alley on site
  • Playground on site
  • Volleyball on site
  • Free water park access

Nearby

  • Scuba diving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Ocean Riviera Eden beach All Inclusive Playa del Carmen
  • Ocean Riviera Eden by the beach All Inclusive
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • All-inclusive property Ocean Riviera Paradise All Inclusive
  • Ocean Riviera Paradise Eden by the beach All Inclusive
  • Ocean Riviera Eden beach All Inclusive
  • Ocean Riviera Eden beach Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive All-inclusive property
  • Ocean Riviera Paradise All Inclusive Playa del Carmen
  • Ocean Riviera Paradise All Inclusive Playa del Carmen

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Ocean Riviera Paradise All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there are 5 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Yes, there are 11 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Coco's Cabanas (8-min walk), Fonda Argentina (3 mi), and La Vagabunda (3 mi).
  • Yes, the 228 square-foot casino features 4 slot machines and 2 gaming tables.
  • Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes basketball, bowling, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Ocean Riviera Paradise All Inclusive also has 3 poolside bars, 10 bars, and a casino, as well as a nightclub, a fitness center, and spa services.
7.6.Good.
  • 6.0.Good

    Good but probably won’t be booking again

    The resort was nice. We had mold in our shower and the toilet was running. If you are looking for things to do/night life last 6 pm, this isnt the place to stay. We went out downtown to make up for it. All room service and some restaurants utilize an app to order food which wasn’t working the first 2 days so we didn’t eat much. The staff made our stay- everybody was so nice and accommodating. Overall, it was good, just a little boring and there was no food/events past 5/6 pm. Probably won’t be booking again

    7 night trip with friends, May 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    My husband and I had a wonderful time at the resort. We told the girl at the check in desk we were celebrating our 15th wedding anniversary and she upgraded us to a swim up room with ocean view... it was beautiful! Food was excellent and the staff at each restaurant was pleasant and went out of their way to make our experience extra special. Will definitely come back!

    Cynthia, 2 night trip, Apr 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very beautiful, clean and entertaining atmosphere. From 7-9 in the morning you have monkey walking around that you can feed them. Also racoons.

    1 night family trip, Apr 11, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Terrible property. The good or lack there of was unbelievable. Staff was rude. I set up a photo shoot and ordered a Cake for my one year old surprise. Cake was never delivered to me. There was no beach to play at. Just terrible

    7 night family trip, Apr 10, 2021

    Verified Travelocity guest review

  • 6.0.Good

    Just let us enjoy the vacation

    Great resort but the CONSTANT harassment to attend the timeshare presentation was exhausting.

    4 night trip with friends, Apr 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Resturants

    3 night family trip, Mar 29, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Considering it was Covid and they have less patrons service should have been aces but unfortunately it was less than subpar it was actually horrible I understand Covid but there was no reason for them not be attentive and the food was much to be desired my daughter renewed her wedding vows here the photographer still hasn’t gotten back to her.. I’m 58 years old and have traveled all over the carribean NEVER again & I would not recommend this place!!! Very disappointed

    6 night family trip, Mar 22, 2021

    Verified Travelocity guest review

  • 6.0.Good

    It started with rudness of the front desk agent. Even though he knew I was employed by Expedia Group. Rooms are beautiful, but housekeeping comes every third day. Staff at restaurants and bars are on top level, so nice and friendly. What this hotel needs is better managament and organization. Lines for specialty restaurants for dinner were too long and had to wait 40min on average. Buffet for dinner was not an option, except snack bar at the beach which had just snavk food for dinner. Once you got to eat at specialty restaurant food was more than amaizaing. Would stay here again only if it stated under new managament.

    5 night trip with friends, Mar 21, 2021

    Verified Expedia guest review

  • 6.0.Good

    Andres made our experience what it was. He was amazing, went above and beyond. We hated that we booked for 2 and then when we got there we were told it was only for 1 and had to pay an additional $845 on arrival to “add a 2nd person”. The room was only cleaned every other day and the mini fridge would only restock 2 beers a day max (but it was supposed to be all inclusive??) We paid additional for a roof top jacuzzi suite and it didn’t work and although we attempted to get this issue fixed ALL WEEK including talking to the Vice President IN PERSON nothing was done to fix the issue, OR move us to a different room that worked OR give us a reduction or offsetting cost in the different we paid for that room. We WILL NOT be returning. I do want to point out that Andres our concierge was amazing. He was so helping and accommodating and tried and was so personable.

    7 night family trip, Mar 19, 2021

    Verified Orbitz guest review

  • 8.0.Very good

    Loved the layout. Many inconviences becausr of covid, but they did a good job.

    7 night romance trip, Mar 17, 2021

    Verified Expedia guest review

See all 843 reviews