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Moon Palace The Grand Cancun - All Inclusive

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9 outdoor pools, pool umbrellas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
9 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace The Grand Cancun - All Inclusive

VIP Access

Moon Palace The Grand Cancun - All Inclusive

5.0 star property
All-inclusive beachfront property with golf course, near Moon Palace Golf Club

8.6/10 Fabulous

1,050 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Child-friendly activities
The price is ₹58,500
Price available on 05/03/2023
Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • On a private beach
  • Moon Palace Golf Club - 1 min walk
  • Riviera Cancun Golf Resort - 33 min drive
  • Delfines Beach - 20 min drive
  • Plaza Las Americas - 42 min drive
  • Iberostar Cancun Golf Course - 31 min drive
  • Puerto Cancun Marina Town Center - 44 min drive
  • La Isla Shopping Mall - 26 min drive
  • Cancun Convention Center - 43 min drive
  • Tortuga Beach - 46 min drive
  • Langosta Beach - 47 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • Bugambilias - 6 min walk
  • Momo - 6 min walk
  • Los Caporales - 13 min walk
  • Los De Pescado - 10 min drive
  • Johnny Rockets - 14 min drive

About this property

Moon Palace The Grand Cancun - All Inclusive

Placing you just steps from Moon Palace Golf Club, Moon Palace The Grand Cancun - All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas, and beachside drinks. Guests can splash around at the 9 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Caribeño, one of 11 restaurants, offers pool views and serves breakfast and dinner. Other highlights at this luxurious property include 5 swim-up bars, a golf course, and a marina. Fellow travelers say good things about the helpful staff and family-friendly amenities.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 1304 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 11 restaurants
  • 9 bars/lounges
  • 5 swim-up bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Bowling alley
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Toys

What to do

  • On a private beach
  • Free beach club
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Bowling alley
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Evening entertainment
  • Shopping
  • Air hockey

Working away

  • 10 meeting rooms
  • Computer station
  • Conference space (32630 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2017
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness center
  • 27 holes of golf
  • 9 outdoor pools
  • Free water park
  • Arcade/game room
  • Spa services
  • Lazy river
  • Marina
  • Nightclub
  • 4 outdoor tennis courts
  • Waterslide

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible business center
  • Handrails in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor spa tub
  • Furnished balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free international and long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Construction is underway at a neighboring building and there may be noise disturbance from the construction work. </p><p>Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site. </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace The Grand Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Moon Palace The Grand Cancun - All Inclusive?
As of 8 February 2023, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All Inclusive on 5 March 2023 start from ₹58,500, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Moon Palace The Grand Cancun - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace The Grand Cancun - All Inclusive?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Moon Palace The Grand Cancun - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace The Grand Cancun - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Moon Palace The Grand Cancun - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Moon Palace The Grand Cancun - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (22-min drive) and Codere Casino Paseo Cancun (24-min drive) are both nearby.
What is there to do at Moon Palace The Grand Cancun - All Inclusive and nearby?
Have fun with onsite activities such as hiking, and practice your swing at the golf course. Additional recreation onsite includes aerobics, basketball, and bowling. Enjoy a swim in one of the 9 outdoor swimming pools or use the all-inclusive property's other amenities, which include 5 swim-up bars and a nightclub. Moon Palace The Grand Cancun - All Inclusive also has a private beach, a lazy river, and a fitness center, as well as private indoor hot tubs, an arcade, and a garden.
Are there restaurants at or near Moon Palace The Grand Cancun - All Inclusive?
Yes, there are 11 onsite restaurants, featuring Mexican cuisine and ocean views. Nearby restaurants include Bugambilias (6-min walk), Momo (6-min walk), and Los Caporales (13-min walk).
Does Moon Palace The Grand Cancun - All Inclusive have rooms with private spa tubs?
Yes, each room has a private indoor spa tub.
Does Moon Palace The Grand Cancun - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Moon Palace The Grand Cancun - All Inclusive like?
Moon Palace The Grand Cancun - All Inclusive is a short 1-minute walk from Moon Palace Golf Club and 7 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Reviews

8.6

Fabulous

9.2/10

Cleanliness

8.9/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Mark, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Food was incredible. Beautiful resort with a lot of choices for restaurants around the 3 resorts. The Brazilian Steakhouse at Nizuc was great. Waterpark was really fun as well. My family had a great time
Lydia, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

great facility
The facilities are fantastic but the beach was a little disappointing. It rained 5 of the 6 days we were there but there was plenty of inside activities
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

dinesh, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ryan, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Top restaurant
Best resort and best service
Vsnraju, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff and the amenities were outstanding. The bottle of sparkling wine, balloons and the timing was excellent, because we were celebrating my wife’s birthday !
Verified Expedia guest review

10/10 Exceptional

We stayed at Moon Palace The Grande for 4 nights and it was was amazing. The staff was nice, the resort was clean, and the restaurants were amazing. On our last full day there, we were going to try the grand buffet but there was a line to get in so we went to Habibi, the nearby Lebanese restaurant, and that was one of the better decisions we made. The staff at that restaurant was our favourite to interact with. Our waitress was Angelas and she was very nice, helpful, and suggested an amazing set of breakfast dishes to try. It had such nice ambience that we came back at night for some drinks and Hookah. Cristofer was our waiter at night and he even brought out some smaller portioned snacks for us to try and suggested a desert to try that was delicious. It was our last night and it was a wonderful way to end the trip. We'd definitely recommend Moon Palace The Grande to friends and family and will tell them not to overlook the Lebanese restaurant like we almost did. Thank you to all of the staff who helped us out and made the experience memorable.
Verified Expedia guest review

6/10 Good

Verified Expedia guest review

4/10 Fair

Hotel feels like a cruise not a Mexican resort. Too big and impersonal attention. Beach area is ugly and you have absolutely no ocean view from any area or hotel. Pools are tired and have minimal service. Staff is not friendly (they don’t greet you in the halls or around the resort). Reception staff won’t be too accommodating. The timeshare sales team in the lobby is such a turn off and will bug you with pushy sakes calls to offer “credits”. By the way, the “resort credit” is totally misleading, as it is only available for some items in the gift shop and spa (I did not use it because of the restrictions). I will not return or recommend this hotel. I’ve been to over 20 resorts in Mexico and this is not an option next time.
Verified Expedia guest review