WelcomHeritage Haveli Dharampura, New Delhi, India

Restaurant service was outstanding. Hotel staff need to learn from restaurant staff about delivering great service.

What a beautiful restored haveli in the middle of tiny narrow alleys and budy Delhi life.

This was honestly one of the most beautiful hotels I've ever stayed in. The hotel is an old palace that has been painstakingly restored and the result is just absolutely stunning. The service was great and the food was also very good. My only qualm about the entire experience was that the hotel was actually really difficult to find. There were no instructions to get there and since it's on old Delhi, cars just can't get on. Our driver drove around for 45 mins just looking for a way in. We ultimately had to get out and take a rickshaw and even the rickshaw driver didn't know where it was. When we finally did manage to get there, however, it was all worth it.

This hotel is outrageously over-priced!! There is no bathtub in the room, not a swimming pool in the hotel, no view at all. The building is beautiful and the services are fine, but the price is outrageous!! Don't pay it, the return for your money is very low.

This was an expensive hotel for me and expensive for the area at $268 a night before tax. The room was very pretty and the hotel is historic and charming. However the room is a little misleading from the pictures - they were taken from the outside looking into the room through glass windows. It gives the appearance of a separate area from the bedroom which there is not. The area -Old Delhi - is why in part I chose it, historic and charming. But you must be willing to carry your bags a block or so as cars can't get to the hotel. The food is very good and the staff is very nice. No complaints there. My phone would not dial down to the reception - not a big deal but when I needed something I had to run downstairs. I ordered tea to take up to my room that never arrived (again not a big deal). But what really surprised me was when I was given a bill for a sheet and two towels!! I accidentally spilled a full cup of coffee from my nightstand. I didn't want it to get on the mattress so I grabbed a towel, put it under the dirty part of the sheet and went down to tell reception. They had someone change the sheet when I was at dinner. Tonight I was presented with a bill for ($1490 rs - about $22 dollars) because they couldn't clean the sheet and towel! First, I am surprised some bleach would not clean a white towel and sheet. Second, I am surprised that a hotel with this price and quality would charge for an accident. More the principal than the price.