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All properties in General Santos, Soccsksargen, Philippines

Family Country Hotel & Convention Center

Hotel with outdoor pool, connected to the convention center, near KCC Mall of Gensan

  • Free WiFi and free parking

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  • Reception
  • Reception
  • Pool
  • Outdoor Pool
  • Reception
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1 / 23Reception
Mateo Road, Lagao, General Santos, 9500, Philippines
7.2.Good.
  • Very friendly staff, convenient location, very helpful with airport pick up and drop off,…

    Jan 5, 2020

  • The service of the staff is excellent. If you could just like renovate the place it will…

    Oct 1, 2019

See all 18 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 83 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Breakfast available

For families

  • Children's pool
  • Private bathroom
  • Television
  • Free toiletries
  • Hydromassage showerhead
  • Garden

What’s around

  • KCC Mall of Gensan - 8 min walk
  • St. Paul Novitiate Park - 8 min walk
  • General Santos City Museum - 25 min walk
  • Plaza Heneral Santos - 25 min walk
  • Notre Dame of Dadiangas University - 26 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Deluxe Room
  • Presidential Suite
  • Superior Room

What’s around

Landmarks

  • KCC Mall of Gensan - 8 min walk
  • St. Paul Novitiate Park - 8 min walk
  • General Santos City Museum - 25 min walk
  • Plaza Heneral Santos - 25 min walk
  • Notre Dame of Dadiangas University - 26 min walk

Getting around

  • General Santos (GES) - 34 min drive
  • Free airport shuttle
map
See on map
Mateo Road, Lagao, General Santos, 9500, Philippines

At a glance

Hotel size

  • This hotel has 83 rooms

Arriving/leaving

  • Check-in time 2 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Free airport shuttle (available 24 hours)*

Parking

  • Free secured onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Children's pool

Working away

  • Business center
  • Number of meeting rooms - 10
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Garden

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Filipino

In the room

Home comforts

  • Air conditioning

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries

Be entertained

  • TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Dining

Cafe Leticia - This restaurant specializes in Halal dishes and serves breakfast, lunch, and dinner.

Small print

Also known as

  • Family Country Hotel General Santos City
  • Family Country Hotel & Convention Center General Santos
  • Family Country Hotel & Convention Center Hotel General Santos
  • Family Country Hotel
  • Family Country General Santos City
  • Family Country Hotel Convention Centre
  • Family Country Hotel General Santos
  • Family Country General Santos
  • Family Country Hotel Convention Center
  • Family & Convention Center
  • Family Country Hotel & Convention Center Hotel

Optional extras

Cooked-to-order breakfast is offered for an extra charge of PHP 180 per person (approximately)

Policies

Pool access available from 7:00 AM to 7:00 PM.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property only accepts credit cards, debit cards, and cash for all onsite payments.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Family Country Hotel & Convention Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 2 PM - anytime. Check-out time is noon.
  • Yes, Cafe Leticia offers Halal dishes. Nearby restaurants include Mint Cafe (6-min walk), Gusteau's Crab Hauz (7-min walk), and Fligo by Chef Minerva (8-min walk).
  • Yes, a free airport shuttle is available.
  • Family Country Hotel & Convention Center has an outdoor pool and a garden, as well as access to a nearby outdoor pool.
7.2.Good.
  • 4.0.Fair

    Huge opportunity of improvement

    Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.

    Luis Diego, 2 night business trip, Aug 29, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    My views on the accommodation

    Generally, I like the place. The accommodation was affordable, quiet with free wifi provided and walking distance from shopping centers (esp the mall). The staff were friendly and helpful. Just one slight shortfall; I was a bit scared of the mosquitoes in the room, a good number of them. I suggest schedule should be made for hotel staff to have the rooms sprayed with anti-mosquito chemicals once a week.However, in general, the place is decent and I would not hesitate to book this hotel the next time I come to Gensan.

    Benthly, 3 night business trip, Jun 25, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Budget wise, suitable for group or family.

    Allan, 1 night family trip, May 18, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Don’t expect too much , the place is just like a hotel out from the city. Aircon too noisy, you need earplugs. You get your money’s worth . I didn’t even bother to check what they have for breakfast . I have my breakfast out from the hotel and check out early. Over all the hotel is what you paid for. , don’t expect too much.

    1 night family trip, Apr 29, 2019

    Verified Expedia guest review

  • 8.0.Very good

    city hotel

    its close to the malls.the water in the bathrooms needs fixing, it only drips out, do the cleaners ever check these things?

    Ian paul, 1 night family trip, Apr 11, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Close to Malls

    Staff friendly and helpful, massive pool, walking distance to Malls. Free airport transfers Freshly cooked breakfast Although the hotel does need renovation

    David, 2 night trip, Mar 27, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    No No again

    The air-condition is good but the room itself is dirty. There is a lot of dust esp the cabinets, not worth it for the price we made.

    2 night trip with friends, Feb 15, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Plus and big minuses..

    The staff was great...the cafe food was good..the lobby is beautiful...now for the other parts, the room was very run down..bathroom is very poor condition....the toilet had no seat and there were worms in the toilet..you flush them and overnight they were back...also no hot water and no shaving mirror. I was there 2 nights and only got 1 towel..

    Terry, 2 night trip with friends, Feb 7, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    They offer shuttle service for free going back to the airport.

    Nel, 2 night romance trip, Feb 6, 2019

    Verified Expedia guest review

  • 4.0.Fair

    I can only say the staff was nice. The bed slides all over the floor, the pillows are not comfortable. It sounds like a construction site during the day so impossible to sleep and the internet was horrible and didn't work a lot of the time. Also the TV was very small and old and the breakfast is only free if you get a breakfast that is 150 pesos or less. You will pay the difference for anything else. Also was only one in restaurant for breakfast and it took them 30 minutes to make some eggs. I would never go back to this place.

    4 night trip, Dec 3, 2018

    Verified Expedia guest review

See all 18 reviews