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Grand Aiser Hotel

Photo gallery for Grand Aiser Hotel

Indoor pool
Indoor pool
Indoor pool
Corner Suite | Minibar, in-room safe, iron/ironing board, rollaway beds

Overview of Grand Aiser Hotel

Grand Aiser Hotel

4.0 star property
4-star hotel in Bostandyk District with 2 restaurants and spa

6.0/10 Good

21 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Pozharskogo Street 1, Almaty, 050013

Room options

About this area

What's nearby

  • In Bostandyk District

Getting around

  • Almaty (ALA-Almaty Intl.) - 37 min drive
  • Almaty Station - 23 min drive
  • Airport shuttle (surcharge)


  • VIP Staut Beer Bar - 5 min walk
  • Madeni - 6 min walk
  • Dinastia - 6 min walk
  • Hardee's - 7 min walk
  • Plyushkin - 7 min walk

About this property

Grand Aiser Hotel

Grand Aiser Hotel offers an airport shuttle (available 24 hours) for KZT 3500 per vehicle one way. Guests can visit the spa to be pampered with Swedish massages, body wraps, or body scrubs, and Manhattan, one of 2 restaurants, serves Eastern European cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include an indoor pool, a poolside bar, and a fitness center.


Azerbaijani, English, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 189 rooms
  • Arranged over 14 floors


  • Check-in time from 1:00 PM - 12:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*


  • Children (7 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free onsite RV/bus/truck parking


  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Ski area nearby

Working away

  • Business center
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage


  • 1 building/tower
  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Steam room


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)


  • Azerbaijani
  • English
  • Russian
  • Turkish

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Rai. Services include sports massages, Swedish massages, Thai massages, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 5 years old are not allowed in the spa without adult supervision.


Manhattan - This restaurant specializes in Eastern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Ala Tal - This restaurant specializes in Eastern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KZT 2000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 3500 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for KZT 3000.0 per night

Pool, spa, & gym (if applicable)

  • Children under 5 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.


If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property accepts credit cards. Cash is not accepted.

Also known as

Grand Aiser
Grand Aiser Almaty
Grand Aiser hotel
Grand Aiser hotel Almaty
Grand Aiser Hotel Hotel
Grand Aiser Hotel Almaty
Grand Aiser Hotel Hotel Almaty

Frequently asked questions

Does Grand Aiser Hotel offer free cancellation for a full refund?
Yes, Grand Aiser Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Aiser Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Aiser Hotel?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Grand Aiser Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Aiser Hotel?
Yes, there's free self parking. Free RV/bus/truck parking is available.
Is airport shuttle service offered by Grand Aiser Hotel?
Yes, an airport shuttle is available. The charge is KZT 3500 per vehicle one way.
What are the check-in and check-out times at Grand Aiser Hotel?
You can check in from 1:00 PM - 12:30 PM. Check-out time is noon.
Is there an onsite casino at Grand Aiser Hotel?
No, this hotel doesn't have a casino, but Casino Zodiak (14-min drive) is nearby.
What is there to do at Grand Aiser Hotel and nearby?
Have fun with nearby winter activities like skiing. Indulge in a treatment at the spa and soothe your senses in the spa tub. Grand Aiser Hotel also has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Grand Aiser Hotel?
Yes, there are 2 onsite restaurants, featuring Eastern European cuisine. Nearby restaurants include VIP Staut Beer Bar (5-min walk), Madeni (6-min walk), and Dinastia (6-min walk).
What's the area around Grand Aiser Hotel like?
Grand Aiser Hotel is in Bostandyk District, a short 13-minute walk from Almaty Central Stadium and 11 minutes' walk from Kazakhstan Museum of Arts.







Staff & service




Property conditions & facilities




4/10 Fair

No hot water and heating
Vladmir, 1-night trip
Verified Orbitz guest review

4/10 Fair

Artem, 8-night business trip
Verified guest review

6/10 Good

The room is not bad. But service and breakfast was awful
Ghafar, 1-night business trip
Verified guest review

10/10 Exceptional

Alfred, 2-night trip with friends
Verified guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

ABDUL RAHIM BIN, 1-night romance trip
Verified guest review

6/10 Good

Nice staff, old fashioned hotel
The hotel is very old fashioned, with some things not working properly. There was some minor rubbish in the room when I checked in (close to under the bed) but visible. I had a problem with a bath plug, and one of the wall light bulbs was out. The lighting in the room is severe, with no ambiance whatsoever. I would not rate it higher than 3 stars. The staff is lovely and very friendly and accommodating, however. The area is good and central. Decent enough for a sleepover, but don't expect to feel very relaxed with the lighting being too harsh.
Julia, 3-night business trip
Verified guest review

4/10 Fair

Not a good value for money
The hotel is very dated and is need of an update. The furnishing in the room was old and worn. The shower head holder in the bathroom was broken and looked like it had been a for a long time. The breakfast was set up in one of the function rooms. The food quality and selection was poor. The staff were hardly present and we had to go look for them to refill the coffee pot. The Wi-Fi in the room was spotty and dropped off every so often. For the price we paid (US$71) , we expected more.
Verified guest review

4/10 Fair

Max, 1-night trip
Verified guest review

4/10 Fair

머문 일정에는 따뜻한 물이 나오지 않아 불편했습니다.
Soonjin, 1-night trip
Verified guest review