10/10 Exceptional
11 September 2023
The hotel is super clean and very comfortable rooms, but I really want to emphasize on how super friendly and accommodating the staff were (from the front to the breakfast room). During our trip we unfortunately had to cut one night short since we were notified by our airline that our original flight might be impacted by the airport ground staff strike. So I had to rebook my flight to one day earlier to avoid the potential cancellation or delay. I mentioned to the front hotel staff, and they went above and beyond to resell my last night and refunded the one night. I didn't expect the refund at all. Even though we only stayed for 2 nights, we had a wonderful experience and we definitely will stay again if we come back to Rome. Thank you!
Thang
Thang, 3-night trip
Verified Hotels.com guest review