Four Points by Sheraton Surabaya

Photo gallery for Four Points by Sheraton Surabaya

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Four Points by Sheraton Surabaya

Four Points by Sheraton Surabaya

4.0 star property
4-star Surabaya hotel with 1 outdoor pools, connected to the convention center

9.2/10 Superb

209 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261
Main amenities
  • 293 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • 8 meeting rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • BG Junction - 1 min drive
  • Heroic Monument - 8 min drive
  • Tunjungan Plaza - 13 min drive
  • Submarine Monument (Monumen Kapal Selam) - 12 min drive
  • Surabaya Plaza Shopping Mall - 12 min drive
  • Grand City Surabaya - 14 min drive
  • Red Bridge - 11 min drive
  • Surabaya Town Square - 14 min drive
  • Surabaya Zoo - 20 min drive
  • Galaxy Mall - 21 min drive

Getting around

  • Surabaya (SUB-Juanda) - 42 min drive
  • Surabaya Pasar Turi Station - 25 min walk
  • Surabaya Gubeng Station - 28 min walk
  • Airport shuttle (surcharge)

About this property

Four Points by Sheraton Surabaya

Four Points by Sheraton Surabaya offers an airport shuttle (available 24 hours) for IDR 346000 per person one-way. Guests can take a dip in the outdoor pool or grab a bite to eat at Wrapped, which serves light fare. A bar/lounge and a 24-hour fitness center are other highlights, and rooms at this upscale hotel offer up nice touches like premium bedding and slippers. Fellow travelers say good things about the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 293 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's pool
  • Children's menu

What to do

  • Access to nearby indoor pool

Working away

  • Business center
  • 8 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2016
  • ATM/banking
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Shopping mall on site

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Hand-held showerheads
  • Low-height bed
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Wheelchair-width doorways

Languages spoken

  • English
  • Indonesian

Room amenities

Be entertained

  • 43-inch LED TV

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Wrapped - This café serves light fare only.
Lime Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Lobby Lounge - Overlooking the pool, this lobby lounge serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 239580 for adults and IDR 119790 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 346000 per person (one-way)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for IDR 605000.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs IDR 50000 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Four Points Sheraton Surabaya Hotel
Four Points Sheraton Surabaya
Four Points By Sheraton Surabaya Java
Four Points by Sheraton Surabaya Hotel
Four Points by Sheraton Surabaya Surabaya
Four Points by Sheraton Surabaya Hotel Surabaya

Frequently asked questions

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.1/10

Property conditions & facilities

9.6/10

Eco-friendliness

8/10 Very good

Richard, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Santi, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and Comfortable
Very clean and comfortable Friendly and well mannered staff
VIJAY, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

jelita eka, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great hospiltality
The staff is so nice and helpfull, breakfast menu has a lot of option. I enjoy my stay in here and definetely will go back again.
Bella, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice pretty new hotel in the central of the city Mall Tunjungan Plaza, very convenient for strolling around the 6 malls. Travel with family with a child, liked the overall hotel ambience, nice pool special for kids, although not like a waterpark but its very safe. Staff are all very attentive, service is good. Room wise, I had a nice big bed so we can sleep conveniently with our child, and big and soft pillows too. Big yes for location and bed quality.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

bagus, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Upgraded
Upgraded to Sheraton Hotel Surabaya 5 stars hotel for a 4 stars hotel price
Lily, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Free Upgrade to 5 stars hotel
Upgraded to Sheraton Hotel Surabaya Best service, best hospitality
1-night trip
Verified Hotels.com guest review