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The Westin Cozumel

4.5 star property
Zona Hotelera Norte beachfront resort with spa and outdoor pool

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The Westin Cozumel

Photo gallery for The Westin Cozumel

Outdoor banquet area
Exterior detail
Exterior
Golf
Lobby

Overview of The Westin Cozumel

8.4

Very good

Property highlights

  • Bar
  • Pet-friendly
  • Pool
  • Air conditioning
  • Free WiFi
Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (free)
  • Private bathroom

Room options

Classic Room, 2 Queen Beds, Non Smoking, Balcony

  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Classic Room, 1 King Bed, Non Smoking, Balcony

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Studio Suite, 1 King Bed, Non Smoking, Oceanfront

  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 King Bed, Non Smoking, Oceanfront

  • 82 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom, Non Smoking

  • 122 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 Bedroom, Non Smoking, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Non Smoking, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

About this area

What's nearby

  • In Zona Hotelera Norte
  • Chankanaab National Park - 15 min drive
  • Chankanaab Beach Adventure Park - 25 min drive
  • Paradise Beach - 31 min drive
  • Playa Mia Grand Beach and Water Park - 30 min drive
  • Mr. Sancho's Beach Club - 21 min drive
  • Xcaret Eco Theme Park - 252 min drive
  • Playa del Carmen Maritime Terminal - 256 min drive
  • Playacar Golf Club - 257 min drive
  • Central Square - 255 min drive
  • Playa del Carmen Main Beach - 256 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • Buccanos at Night - 7 min walk
  • Guidos Restaurante - 6 min drive
  • La Cucina Italiana - 6 min drive
  • Wet Wendy's Margarita House and Restaurant, Cozumel Mexico - 7 min drive
  • El Palomar Cozumel - 5 min drive
Map

About this property

The Westin Cozumel

At The Westin Cozumel, you'll have access to onsite scuba diving and snorkeling. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. Cuzamil, one of 2 restaurants, serves local and international cuisine and is open for dinner. Other highlights at this luxurious resort include 2 bars/lounges, a free kid's club, and a poolside bar.

All-inclusive

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 152 units

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-out available
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 33 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Playground
  • Babysitting (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Scuba diving
  • Snorkeling

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Romance packages

Facilities

  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Reception hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Hand-held showerheads
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Grab bar near toilet
  • Lever door handles

Room amenities

Be entertained

  • IPod docking station
  • 43-inch LED TV

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Cuzamil - This restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Las Gaviotas - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.
Snack - This poolside bar serves light fare only. Open daily.
El Cielo - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).
Onsite venue #5 - lobby lounge.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

Frequently asked questions

Does The Westin Cozumel offer free cancellation for a full refund?
Yes, The Westin Cozumel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Westin Cozumel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Westin Cozumel?
Yes, there's an outdoor pool.
Are pets allowed at The Westin Cozumel?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 33 lbs per pet. There's a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls and litter boxes are available.
Is parking offered on site at The Westin Cozumel?
Yes, there's free self parking.
What are the check-in and check-out times at The Westin Cozumel?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at The Westin Cozumel and nearby?
Have fun with onsite activities like snorkeling and scuba diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Westin Cozumel also has 2 bars and a 24-hour fitness center, as well as a sauna.
Are there restaurants at or near The Westin Cozumel?
Yes, there are 2 onsite restaurants, featuring alfresco dining and local and international cuisine.
What's the area around The Westin Cozumel like?
The Westin Cozumel is in Zona Hotelera Norte. Popular attractions include Punta Langosta Pier, which is 6 minutes away by car.

Reviews

8.4

Very good

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

Restaurants serve very tiny plates...at big price
Stay was very good. Rooms fantastic and location. One very big issue was the food. We ate in both restaurants and dishes were tiny and price was big. You should really represent the Westin Brand and not give skinny dishes for full price menus.
Gerardo, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Good hotel - wifi was spotty to download large files. Staff was very friendly. Rooms are large and comfortable
Holly, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent staff. Excellent food. You may want do the all inclusive deal since the food at the restaurant is gourmet and therefore expensive if paying out of pocket. We did the all inclusive and enjoyed the food. The food in the restaurants is much better than the average all inclusive food you would get at other all inclusive resorts. We were a family of 6 including grandparents. Everyone had a great relaxing time. The restaurant staff was above and beyond accommodating.
Carlos Fernando, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

I stayed here for a week with my husband and two teenage kids. It was a wonderful family vacation. This hotel is beautiful. The views are phenomenal. The staff remembered our names and made us feel special. The room was a good size even with 4 people. Again, I can't say enough about the views... Snorkeling right outside the hotel was amazing. There were so many tropical fish! We can't wait to go back.
Verified Expedia guest review

10/10 Exceptional

beautiful/excellent. loved the snorkeling and service
Robert, 6-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful hotel on a beautiful beach
Tyler, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Natalya, 7-night trip
Verified Orbitz guest review

8/10 Very good

I would go back!
Very nice hotel! Clean and comfortable! View was amazing! Did not supply enough towels and toiletries! I had to request more towels and robes!
Susan, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing the rooms to the staff to the food a 10 I highly recommend staying here we actually left the Melia and came here after they we rude to us don’t stay at Melia stay here so worth it
Aaron, 1-night romance trip
Verified Expedia guest review