6/10 Good
23 May 2023
The Meridian, Miami
On first arrival all seemed good. Clean room with all we needed, if not a little minimalist. All white, no colour. Days 2 & 3 we had no towels until having to ask twice, including going down to reception as the phone system didn’t work. Days 2, 3 & 4 no bath mat to step out on to. A toilet that would either not flush or ran/gurgled all night despite maintenance looking at it. The big downer for our group though was that they rent out the pool and patio area area to locals for private functions and you don’t find this out until you get back late afternoon looking forward to a chilling out & relaxing time by the pool, following a long hot day out and about. The staff weren’t bothered and the manager wouldn’t stay to see us to discuss. And don’t expect emails to be answered!!!
Thanks to Hotels.com for their assistance.
William
William, 4-night family trip
Verified Hotels.com guest review