The Abbey Hotel and Apartments

Photo gallery for The Abbey Hotel and Apartments

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Premium bedding, individually decorated, individually furnished, desk
Premium bedding, individually decorated, individually furnished, desk
33-inch flat-screen TV with digital channels, TV
Premium bedding, individually decorated, individually furnished, desk

Overview of The Abbey Hotel and Apartments

The Abbey Hotel and Apartments

4.0 star property
Upscale B&B in historical district in Bury St Edmunds

9.4/10 Exceptional

104 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Refrigerator
  • Connecting rooms available
  • Laundry facilities
Map
35 Southgate Street, Bury St Edmunds, England, IP33 2AZ
Main amenities
  • Daily housekeeping
  • Business center
  • Garden
  • Lobby fireplace
  • Self-serve laundry
  • Picnic area
  • Free newspapers in the lobby
  • Luggage storage
  • Limited hour front desk
For families
  • Cookware, dishware, and utensils
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Theatre Royal - 1 min drive
  • The Athenaeum - 1 min drive
  • Abbey Gardens - 2 min drive
  • Bury St Edmunds Abbey - 2 min drive
  • Ickworth House - 14 min drive
  • Kentwell Hall - 22 min drive

Getting around

  • Cambridge (CBG) - 28 min drive
  • Thurston Station - 10 min drive
  • Elmswell Station - 11 min drive
  • Bury St Edmunds Station - 26 min walk

About this property

The Abbey Hotel and Apartments

Enjoy your visit to Bury St Edmunds with a stay at The Abbey Hotel and Apartments. Fellow travelers say good things about the helpful staff and central location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 14 rooms

Arriving/Leaving

  • Check-in time from 12:30 PM - 10:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:30 PM - 10:30 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Working away

  • Business center

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Garden
  • Picnic area
  • Fireplace in lobby

Accessibility

  • Hand-held showerheads
  • Height-adjustable showerhead

Languages spoken

  • English

Room amenities

Be entertained

  • 33-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Heating
  • Portable fan
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Freezer
  • Microwave
  • Stovetop
  • Toaster
  • Free bottled water
  • Cookware, dishes, and utensils
  • Dishwasher
  • Paper towels

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Abbey Hotel Bury St Edmunds
Abbey Bury St Edmunds
Abbey Hotel Suffolk
The Abbey And Apartments
The Abbey Hotel and Apartments Bed & breakfast
The Abbey Hotel and Apartments Bury St Edmunds
The Abbey Hotel and Apartments Bed & breakfast Bury St Edmunds

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.6/10

Staff & service

9.3/10

Amenities

9.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Great stay, highly recommended 😊
Fantastic extra’s tea,coffee, milk, biscuits. Plenty of toiletries, slippers and use of bathrobes. Great staff, very welcoming and helpful. Lovely comfortable bed but found the sofa a little uncomfortable. Nice seating area in the garden.
Eifion, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Little gem in Bury St Edmunds
We had 1 nights stay in the suite which is a separate building. It is the converted blacksmiths forge and is a really lovely little “house”. Kitchenette with fresh milk in the fridge ( thank you! So much nicer than those little pots of long life you often get in hotels!), lots of tea and coffee too. Bathroom on the ground floor too with a bath and separate shower. Plenty of very hot water! Lounge area is a double height beamed ceiling room with a sofa bed and dining table. Then you go up some stairs ( quite steep but there is a rail) to the bedroom on the mezzanine level. Really comfy bed! We ordered what we wanted for breakfast the next day and gave a time, and it arrived spot on time, delivered to our door. I’d asked if possible for gluten free toast and there it was in the tray! Such a lovely place to stay. About 10 mins walk into the centre, quiet, warm and run by lovely people 😊
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely short break
Jonathan, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Hotel is in a lovely old building and room had lots of character. Breakfast was nice and staff were very good. Would give it 5/5 but we didnt have a proper shower in our room and tv dudnt work properly. Which was a tad disappointing for a purported 4* hotel.
Colin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely Stay beautiful room staff amazing will definitely return thank you and a lovely breakfast served in our room
Denise, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

8/10 Very good

Great location within 10 minutes walk of anywhere within the centre of the town and all attractions / restaurants. On site parking. The hotel has great character - our room dated from 1410 - and clean & well presented. Full breakfast - good menu, food excellent. Still provided in the room due to COVID restrictions but table & chairs in the room, so worked well.
Simon, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay!
Lovely building true to character and description. Stayed for 1 night and could not have been looked after better. Room clean and comfortable! Would certainly stay again!
R, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Forget the Premier Inn!
Utterly clean, wonderful staff and a great breakfast delivered to room because ofCovid restrictions.
William, 1-night trip
Verified Hotels.com guest review

8/10 Very good

It was very clean and tidy.
1-night trip with friends
Verified Expedia guest review