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All properties in Santiago, Santiago Metropolitan Region, Chile

Gen Rooms

City-center hotel within easy reach of Plaza de Armas

  • Free WiFi

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  • Rooftop Pool
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1 / 56Gen Rooms
Portugal 415, Santiago, 8320000, Chile
7.2.Good.
  • When i called, they did answer very rapidly to my request

    Mar 24, 2019

  • Only stayed here for one night. Location is fine, the host was very nice. Only issue was…

    Mar 20, 2019

See all 18 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Parking available
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 30 guestrooms
  • Housekeeping once per stay
  • Rooftop terrace
  • Seasonal outdoor pool
  • Fitness center
  • Self parking

For families

  • Free cribs/infant beds
  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Laundry facilities

What’s around

  • In Downtown Santiago
  • Plaza de Armas - 25 min walk
  • Clinica Santa Maria - 28 min walk
  • Pontifical Catholic University of Chile - 12 min walk
  • Gabriela Mistral Cultural Center - 13 min walk
  • National Archive - 16 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Executive Double Room
  • Executive Twin Room
  • Superior Double Room
  • Suite

Location

Portugal 415, Santiago, 8320000, Chile
  • In Downtown Santiago
  • Plaza de Armas - 25 min walk
  • Clinica Santa Maria - 28 min walk

What’s around

Landmarks

  • In Downtown Santiago
  • Plaza de Armas - 25 min walk
  • Clinica Santa Maria - 28 min walk
  • Pontifical Catholic University of Chile - 12 min walk
  • Gabriela Mistral Cultural Center - 13 min walk
  • National Archive - 16 min walk
  • Santa Lucia Hill - 17 min walk
  • Plaza Baquedano - 17 min walk
  • Forest Park - 18 min walk
  • Municipal Theatre of Santiago - 20 min walk
  • National Library of Chile - 20 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 22 min drive
  • Santiago Central Station - 15 min drive
  • Santa Isabel Station - 6 min walk
  • Bustamante Park Station - 10 min walk
  • Catholic University Station - 12 min walk

At a glance

Hotel size

  • This hotel has 30 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open during the following times:
  • Monday - Sunday: 9:00 AM - 7:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 8 per day)
  • Onsite parking limited
*See small print for additional details or extra charges

In the hotel

Things to do

  • Outdoor seasonal pool
  • Children's pool
  • Fitness facilities

Working away

  • One meeting room

Services

  • Concierge services
  • Laundry facilities
  • Multilingual staff

Facilities

  • Elevator
  • Designated smoking areas
  • Rooftop terrace

Accessibility

  • Accessible bathroom

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Housekeeping - once per stay
  • In-room safe

Small print

Also known as

  • Gen Rooms Hotel Santiago
  • Gen Rooms Hotel Santiago
  • Gen Rooms Hotel
  • Gen Rooms Santiago
  • GENrooms
  • GENrooms Aparthotel Santiago
  • GENrooms Aparthotel
  • GENrooms Santiago
  • Gen Rooms Hotel
  • Gen Rooms Santiago

Optional extras

Self parking costs USD 8 per day

Rollaway beds are available for USD 20.00 per day

Policies

Only registered guests are allowed in the guestrooms.

The seasonal pool is open from November to March.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Gen Rooms does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 8 per day. Parking spots may be limited.
  • Yes, there's a seasonal outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 7:00 PM. Check-out time is noon. Express check-in is available.
  • Yes. Nearby restaurants include Alaska sushi fusion (3-min walk), Speed Sushi (5-min walk), and Top Sushi (5-min walk).
  • Gen Rooms has a seasonal outdoor pool and a fitness center.
7.2.Good.
  • 6.0.Good

    Very average

    Very average and not the greatest area. Nothing to really say just don’t expect much and you’ll be fine

    Gary, 2 night trip, Mar 15, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Negativo

    Una struttura in un palazzo fatiscente con scarsi servizi, pulizia inesistente, unica cosa decente il letto grande e comodo.

    Brunella, 2 night trip, Jan 30, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    I did not meet any hotel staff that spoke english, even tough the hotels stated they had english speaking staff.I also sent both an email and a message through hotels.com, several weeks prior my stay. I had a couple of questions regarding both the hotel, day-excurions and the city. Did not recieve any kind of response which i find both odd and bad.

    Christoffer, 4 night trip, Dec 28, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Bom mas com pequenas ressalvas.

    Gostei muito da localização do hotel, perto do metrô e de pontos turísticos principais do centro, uma única recomendação: peça um quarto sem vista para rua pois fica em frente a uma avenida bem movimentada; Café da manhã simples mas satisfatório; Staff da recepção muito inflexível quanto as formas de pagamento, ou era em dólar ou pesos chilenos, obrigaram pagamento adiantado, já fui em diversos hotéis do mundo e nunca precisei pagar adiantado uma estadia, sempre fechando a conta ao final; Vista do local de café da manhã é espetacular, com uma ótima vista de toda a cidade e dos Andes.

    Rafael, 7 night family trip, Jul 21, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Localização central, instalações extremamente antigas e pessoas mal educadas.

    5 night trip with friends, Jul 12, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Tiene buena ubicación, considero que el estacionamiento deberia ser gratis, y el personal debe ser amable para atender

    Carmen, 2 night business trip, Jul 10, 2019

    Verified Expedia guest review

  • 8.0.Very good

    El hotel está en un edificio de viviendas y es diferente a lo que uno está acostumbrado. La habitación muy bien: amplia, cama grande y cómoda, baño actualizado y práctico. Aire acondicionado. La piscina estaba cerrada y no la pude utilizar. Gym anticuado. Buen desayuno con unas chicas simpáticas y atentas que te hacen sentirte bien. La chica de recepción muy resolutiva.

    4 night trip, Jul 8, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Hotel sehr sauber, Personal nett, der Pool mit Blick über Santiago ist einzigartig. Das Frühstück könnte üppiger sein. Insgesamt empfehlenswert!

    1 night romance trip, Apr 11, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Buena ubicacion. Personal de front muy atento y amable. Dispuesto a satisfacer al pasajero. Muy buena atencion de los chicos que se ocupan del desayuno. Desayuno completisimo

    CLAUDIA, 3 night trip, Jan 22, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Bra rum, sämre i övrigt

    Rummen är fantastiska men resten av hotellet är halvfärdigt. Mycket bra frukost med utsikt över staden.

    3 night romance trip, Oct 7, 2018

    Verified Hotels.com guest review

See all 18 reviews