Sonesta Hotel Bucaramanga

Photo gallery for Sonesta Hotel Bucaramanga

Primary image
Outdoor pool, open 10 AM to 9 PM, pool umbrellas, sun loungers
Outdoor pool, open 10 AM to 9 PM, pool umbrellas, sun loungers
Outdoor pool, open 10 AM to 9 PM, pool umbrellas, sun loungers
In-room safe, desk, blackout drapes, soundproofing

Overview of Sonesta Hotel Bucaramanga

VIP Access

Sonesta Hotel Bucaramanga

3.5 star property
Hotel with 1 outdoor pools, connected to a shopping center, near Clínica Foscal Internacional

8.9/10 Superb

237 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Race 27 No. 29-145. Cañaveral oriental, Bucaramanga Metro Areea, Floridablanca, Santander, 681002
Main amenities
  • 104 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Clínica Foscal Internacional - 13 min walk
  • Parque Caracolí Shopping Center - 1 min drive
  • Cacique Shopping Mall - 10 min drive
  • Canaveral Mall - 20 min drive
  • Plaza de Mercado San Francisco - 23 min drive
  • Universidad Industrial de Santander - 29 min drive

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 68 min drive
  • Airport shuttle (surcharge)

About this property

Sonesta Hotel Bucaramanga

A great choice for a stay in Floridablanca, Sonesta Hotel Bucaramanga features an airport shuttle. After splashing around at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. A poolside bar and a fitness center are other highlights, and rooms offer 24-hour room service and flat-screen TVs. Fellow travelers say good things about the comfortable beds and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 104 rooms
  • Arranged over 13 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 1 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (94 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages spoken

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 10 AM to 9 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Sonesta Hotel Bucaramanga Floridablanca
Sonesta Bucaramanga Floridablanca
Sonesta Bucaramanga
Sonesta Bucaramanga
Sonesta Hotel Bucaramanga Hotel
Sonesta Hotel Bucaramanga Floridablanca
Sonesta Hotel Bucaramanga Hotel Floridablanca

Frequently asked questions

Overall score and ratings

8.9

Superb

9.4/10

Cleanliness

8.9/10

Staff & service

8.7/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

8/10 Very good

Fair
Bed is the best, but bathroom only provide one soap and not fill tissues, as soon we ask for it they deliver it. Fridge is noisy and shower water difficult to moderate between hot and cold
Oliver, 4-night trip
Verified Hotels.com guest review

8/10 Very good

I’ve stayed at the Sonesta Bucaramanga each of the past four years. This year felt different in that some of the staff failed to provide the free beverage to me. Secondly and most importantly the girl in charge of the mini bar’s inventory basically barged into our room to take inventory even though we had told her when she knocked to please give us a minute. She ignored our request to give us a moment to get dressed and came into the room violating our privacy. The facility, the majority of the staff was fine but certain things such as the situation mentioned above need to improve. As a loyal guest over the past 4 years, I felt that my privacy was violated.
Michael, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Nice Hotel near to interesting places
Very good as expected
3-night family trip
Verified Hotels.com guest review

6/10 Good

Pictures oversell hotel
Luis, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Thank you. It was a good place to stay and very friendly people.
Ricardo, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Josephine, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

update hotel. clean and room are modern style. property is good located
George, 6-night family trip
Verified Expedia guest review

8/10 Very good

good location in midtown shopping center and restaurant all around. i’m using this hotel for medical reasons. close by clinic.
George, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent all around
Orlando, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Service to slow in the restaurant and room service duo that there is not enough workers .
sebastian, 1-night trip with friends
Verified Expedia guest review